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Alpharetta, GA (PRWEB) February 08, 2012

At the annual NTCA meeting next week ZCorum will be taking telephone companies on a tour of a diagnostics application that promises to revolutionize how they manage their DSL modems and network. The company will be demonstrating the new capabilities during a 30-minute presentation on February 14th starting at 7:00 AM in room Ford C at the Manchester Grand Hyatt Hotel in San Diego. In addition to their presentation time, ZCorum staff will be manning booth #404 in the exhibit hall during the NTCA Expo.

Im really looking forward to giving NTCA members a preview of the application, said Scott Helms, Vice President of Technology at ZCorum. Telcos have been disadvantaged for far too long in the area of diagnostics. Were developing what is truly a first-of-its-kind tool to help them reduce operational costs while also improving the customer experience. Helms said the new tool set will include features like current and historical modem levels, interactive mapping that displays geographically which modems are experiencing issues, and the ability to remotely restore a modems most recent config file with one click.

Helms said the DSL diagnostics functionality is being integrated into TruVizion, an application initially developed for cable providers, and which was named as one of FierceCables Fierce15 in 2010. Compared to DSL, cable modem diagnostics was relatively easy because theres been a robust and accepted standard for communicating with cable gear for so long. DSL was more of a challenge, but we now have a solution that were very excited about. Helms hinted that they will be making a major announcement at next weeks meeting regarding how they will be implementing that solution.

About ZCorum

ZCorum provides broadband Internet and communication solutions to telcos, cable companies, utilities, and municipalities, assisting in all facets of broadband implementation, integration, engineering and consulting, network monitoring and diagnostics. ZCorum also offers wholesale, private-labeled Internet services, including data and VoIP provisioning, email, Web hosting, and 24×7 support for end-users, enabling service providers to compete effectively in their local rural and suburban markets. ZCorum is headquartered in Alpharetta, GA. For more information, please visit


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