Virgin Media
Get TV, phone, broadband and mobile with Virgin Media and you could save money.
Broadband is delivered through cable (rather than phone line like every other ISP) and is capable of blistering speeds up to 50 meg!
Switching to Virgin Media is easy and there is no interruption to your existing broadband. If you can get Virgin Media, why wouldn’t you switch?
- Up to 50 meg broadband!
- Free for 2 months
- Free installation
- Switch to Virgin with no interruption to your existing broadband
- Free security
- Wireless routers
- Online backup and storage
i recently got 50Mb bb from them and its been uber i get 50+ all the time most the time i get between 54-60Mb and the phone is just that a phone that wroks how it sould i dunno what is worng with you people but i bet you have no clue what you are doing
Me and my partner have been with Virgin for 4 years in total, and I must say; we have had a mixed bag.
We had trouble with the tv until I made a big enough fuss for them to give us a new box. We have been given “new” numbers only to find they are second hand, and had not so nice people calling us. However, our internet has been solid, despite us living in a village.
Their customer service isn’t the best in the world, but is much better than Talk Talk. When I made a big complaint about their call centres I got a written apology and money off my bill for the inconvenience. (Complaining and threatening to leave them works pretty well.)
So all in all they are ok. Not perfect. But no company is.
Fast enough when a connection happens, but what good is a speedy connection that lasts about 30 minutes on a “good” day? Peak times are horrific, I dread needing the internet. Virgin has seriously let me down,the cusstomer service is useless and i feel very generous giving more than one star but there was one single situation where the help provided was invaluble.
Appalling service.
Broadband was activated on 16th July 2010 (15th was the target date). I was away for the weekend so I couldn’t try it out until Sunday 18th – didn’t work.
Phoned support and was told to call back tomorrow (don’t know why it couldn’t be passed on by operator?).
Phoned back the following day and was told it should be sorted by the evening.
Phoned back in the evening and was told it should be fixed by the following day.
Phoned back the following day and was told it should be fixed in 3-5 days.
Phoned back for an update on 23rd July and was told it should be fixed in 5-7 days. Asked to speak to a supervisor and was told they would call in the next 2 hours.
Phoned back after 2 and half hours and was told they would call back in 4 hours. They never did.
Still waiting, still don’t know when it will be resolved – absolutely appalling service, every call I am giving different information from the last call.
Interestingly enough the direct debit to take money off me was setup with no fuss in about a day.
Been with virgin now for 6 weeks and I’m not impressed to be honest. I have the 20mg download and the speeds i get are normally hovering around the 18mg mark whenever i test it. But for a supposed fiber optic connection the upload speeds vary from around 0.1meg to around 0.4meg. I was told by the call center that i would get a very steady 0.7meg upload as i use the connection for gaming. The jitter when i test my connection on ping test.net is between 7 and 10ms, the ping to the server itself 25ms. I was with be broadband before and wish i never left, i got a 22meg download and a 2.2meg upload all the time and customer service was the best i have ever had to deal with. Virgin tell you what you want to hear when you sign up to them and give you no help at all when the problems start. Avoid at all costs if you can.
I m customer of virgin but from the very first day they disappointed me.Because of there fake commitments i will never recommend any body to take this.Earlier i was using O2 that was much better then this and speed was also good.speed,customer service and installation process…..I will give them 1 out of 10.Now i m in the middle of my contract so that will cost me more if i break..
I was inherited by Virgin during their takeover of NTL, and everything was fantastic at first. Speeds were consistent, latency was negligible, and reliability was impeccable. In fact, my latency and bandwidth were so invariable that a speed/ping test at any time of day always resulted in similar values, and was always an order of magnitude better than any previous provider.
Before I moved home a month ago, I started getting drop-outs at random. I could sometimes ‘jog’ the connection back on-line, but I quickly grew tired of phone support operatives that failed to understand basic English phrases (every other word has to be explained to some of them – best to stick with monosyllabic sentences), and did not seem to know what they were talking about. It’s even more frustrating that before they’ve even heard your problem, they repeatedly read the scripted line “is there anything else I can help you with?”
Since moving home, I have rarely had a workable connection. I now initiate my support calls by requesting that “for the duration of this call, I would appreciate it if you could refrain from asking me if there’s anything else you can help me with, and instead try to focus entirely upon my technical issues”. I have had to explain what “refrain” means more than once.
I would have given Virgin five/five stars right up until about eight weeks ago, but now feel that I’m being generous with four/five. I would hesitate to recommend them to a friend.
Such a strong start, but the Virgin horse is flagging.
Anybody that rates Virgin Media need to look into the following
1, Detica – Virgin spy on your packets stating ip addresses are not kept – ok but for how long? Detica is used by government agencies – dodgy or what?
2, Googlemail instead of “real” server based e-mail full of exciting offers from on-line casino’s etc. and you pay for this free service “upgrade”
3, Throttling – if you dare to use your “unlimited” downloading then you get throttled for periods of time depending on your size of package if you are on the cheap one you can be throttled back to near dial up speeds.
4, Indian call centres are call centre warehouses that handle among other things mobile phone providers they work off a dialogue screen and do not know what they are talking about.
My advice go to plusnet for broadband and phone and use freesat or freeview for your tv – if you have a sat dish buy a sky box off e-bay and buy a freesat view card for £20 from sky for 200+ channels for free – Virgin is not even good value any more – I have been with them 10 years plus and just handed them termination and be saving myself £20 per month
Virgin Media are actually pretty good. Speeds have been pretty consistent and do meet what I paid for.
Reliability has been good for the most – every now and the it’s gone down, not that it was always their fault (thieves stealing the “copper wire” from their exchange boxes – bloody morons, it’s fibre optics in cable boxes…)
Customer Service is horrendous for me. I’m an IT Support Technician, so when I call up and they ask me to do everything I’ve already done before they’ll admit there IS a problem, it’s frustrating at the least. Plus, I don’t like foreign call centres.
i dont know what you people are on about virgin is one of the best isp out alot better than talk talk better than bt better than sky aswell the speed is excelent and does not drop in peak hours i got 20 mb broadband and i dont get below 20