Virgin Media
Get TV, phone, broadband and mobile with Virgin Media and you could save money.
Broadband is delivered through cable (rather than phone line like every other ISP) and is capable of blistering speeds up to 50 meg!
Switching to Virgin Media is easy and there is no interruption to your existing broadband. If you can get Virgin Media, why wouldn’t you switch?
- Up to 50 meg broadband!
- Free for 2 months
- Free installation
- Switch to Virgin with no interruption to your existing broadband
- Free security
- Wireless routers
- Online backup and storage
I do not advise purchasing any of their high speed cable packages – particular if you live in an urban area, even more particularly if you live in a university city.
Virgin Media have massively over-subscribed a large number of their exchanges. The affected areas, of which there are many, suffer from unacceptable levels of service during peak hours: poor download speeds, high pings and packet loss as to make streaming and online gaming a waste of time.
Despite these wide-ranging problems, the company has refused to invest in upgrading their infrastructure and many exchanges have been suffering from over-utlization issues for years without ever being addressed.
Virgin Media acknowledges the problem to customers, but persists in doing nothing about it.
Avoid.
When sign up online Virgin Media promises half price for 6 month but you never get it. The speed of broadband – it is good if the speed up to 5mb even has to be up to 20mb. Conection is very poor and discontinuous. Unlimited download is limited because they restrict your usage between 9am and 9pm. So if you active user between this time the Virgin Media broadband is not for you because then you would receive the letter of “Detrimental use of your broadband connection” and then if you still active user between 9am and 9pm they would suspend you for 10 days.
Today after 10 years I’ve had enough of VIRGIN MEDIA their -INCOMPETENCE – LIES — failings to get off their backsides – I’ve been Sent round the houses on the phone several times( on my MOBILE !) etc etc . ABSOLUTELY AMATEURS AND BLOODY COWBOYS , with NO sense of responsibility to customers .NONE !!!! I have been waiting OVER THREE AND HALF WEEKS FOR AN ENGINEER to come fix my broadband . It’s been cancelled twice without telling me . I have written seven letters , 6 phone calls and still NOTHING – SWEET F-CK ALL ! Their loss , for I will now dedicate to eternity ,to slag them off and show them for the cretins & scammers they are . They are now in breach of contract .So today I stopped my direct debit … and left them !Totaly but totally DISGUSTED . A bunch of morons and cretins !A proper joke they are ! ABYSMAL & SHAMEFUL TREATMENT OF US !
I would advise against use Virgin Media broadband.
Have been using for a year now. I began with a 20mb line. I rarely got over 10mb….very often 0.5mb.
I have made over 100 calls to them trying to sort this out.
I eventually decided to go up to a 50mb line going on their advice.
I never ever have had 50mb.
they keep saying the lines are saturated.
it is excuse after excuse, lie after lie!!!
Having been with Ntl/Virgin for many years without a hiccup all of a sudden my broadband starts disconnecting at random times,usually Friday evenings.
This happened for 17 weeks on the bounce so enough was enough and i cancelled.
I saw at least 4 different engineers (when they eventually showed up) all giving me different reasons for the poor service.
Always working when they leave but then within an hour or so …you guessed it.
They didnt seem to be bothered one bit when i cancelled,no offers to keep me onboard etc.
They just wanted the HD box back ASAP.
but HEY HO & its off to SKY i go.
I can only confirm the many bad experiences with Virgin. They were aq very good company for about 8 years but with the beginning of 2011 things changed drastically for the worse. The internet connection on ADSl keeps dropping out the speed go very slow, the technical service hot line has never any clue abotu any problems (that’s what they claim!!), they always blame the equipment of the customer for any problems and request endless useless equipment checks before they even start working; On one occasion in March 2011 I got soe fed up that I called the senior management of the compnay for a series complaint and things got a bit better again….still the line performance as advertised was never achieved by far. The promise was it will be okay in June…then July…then finally October 2011.
Theu blamed BT‘s lines are so bad and I had BT checking out the lines, the exchange point and all of my sockets and the linjes and the filters at home and that was all fine…but they also told me that Virgin cannot blame BT for a bad line as they actually have some hardware in the exchange pointh which they opwn and that is purely their responsibility to make it working. I think the massive drop out and slow line performance it excatly caused by too many new customers plugged into the exchange point and all the work they are doing is plugging more in every week and constantly breaking the connection for existing customers …it almost appears they try to bully out the lo0ng existing customer for new ones and don’t care about any customer.
Is there no government body protecting customers from such internet providers and make them pay for what they are doing????
About 12 years ago I started my Broadband contract with NTL which were taken over by Virgin Media. In all that time I have had very little trouble with connection or speed. On the few times I have had trouble I have usually been able to solve it myself with the excellent fault finding software provided or by calling the help line.
Unfortunately, Virgin choose to take long term customers for granted and concentrate on special offers for new customers at the expense of existing customers. I have friends in the area that have recently joined Virgin that are getting a better Broadband package than I am and they are paying a lot less. They also have a free router hub which, believe it or not I have not got, even though I have requested one many times. So, I am going to leave and try BT Infinity, which, because I am a new customer to them, are supplying a free home hub and nearly four times the speed for £60 a year less!
Sorry Virgin, but it’s easier to loose ten customers that you already have whilst you are trying to gain one new one.
Started off with Blueyonder and it was incredibly fast. Then Virgin took over, then amalgamated four other internet providers into 1. Now I simply cannot use the internet at peak times. It simply cant connect and pages time out. Reading the other comments I see we all get the same lies. Had 4 engineers round, but it’s not the equipment , they have too many subscribers and too low power to cope. You might get 10 meg on a good day but useless because it can’t connect. looking to go elsewhere now.
I can quite easily identify with the frustration of all the comments as I have had exactly the same misfortune .
We were with Virgin for the duration of our contract, when it came to the end,the promises that were made and pleas to take a new contract which included,with what seemed a reasonable offer of a mobile phone being part of the deal when we thought we would go along with the offer,having had an impeccable financial record for the whole contract,we were told we were a bad risk and we could not qualify for the mobiles but they would ,almost do us a favour by going ahead with the tv,broadband,and telephone this after a years worth of history.What made it even worse was that some character in india or who knows where screwed up our credit history with multiple enquiries onto credit databases,which will take how long to overcome.My advice …….STAY WELL AWAY FROM THESE AMATEURS
Everyone can remember the day they stopped being a virgin. The day i stop being a customer of Virgin Media will be just as memorable. As a “service” they don’t do anything well. The connection speed is about a tenth of what they claim (my 1yearold laptop’s fault apparently), at peak times you just get disconnected from the internet completely at random intervals, customer support don’t know anything – they just make excuses that are clearly lies.
Joining the service was just as painful. I couldn’t join online as i had no internet connection so i phoned them. It took 2.5hours to go through everything with the slowest women ever. Anyone would think they charged a fortune to speak to them so repeating things 4 times was making them money – oh wait they are charging a fortune.
My advice is never join this awful service, you’ll be better of with no tv or internet before paying for this joke of a service.