Virgin Media Reviews
Virgin Media Broadband
Get TV, phone, broadband and mobile with Virgin Media and you could save money.
Broadband is delivered through cable (rather than phone line like every other ISP) and is capable of blistering speeds up to 50 meg!
Switching to Virgin Media is easy and there is no interruption to your existing broadband. If you can get Virgin Media, why wouldn’t you switch?
- Up to 50 meg broadband!
- Free for 2 months
- Free installation
- Switch to Virgin with no interruption to your existing broadband
- Free security
- Wireless routers
- Online backup and storage
Virgin Media online shop
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50 meg !!
Sounds exciting, er?
But when you passed the first 7 days (which is the period you can cancel the contract and have your money back, I have absolutely no complain during this period), your speed will be slower than your mobile phone. I could open any youtube video after 6pm, and other websites might work might not. I paid the money for a 50 meg broadband, but I could not even watch a video properly !
Apart from the speed issue, there are many other issues. The connection drops several time a day, some times 5 in a row. When you phone them, they will just ask you to restart the router over over and again, and squeeze more money off your pocket by charge you a lot of money on their customer service line (10 mins, 7 pounds off). They even pretend solving your problem by letting you leason to a 5 mins music.
just had mine triple bundled installed on Sat. although I make it clear to sales I wanted 4 tel points, the man insisted they only install 1. it was £25 for each additional. He refused to install the broadband router to my study which was upstairs saying he did not have time and the signal will be very weak etc. I compromised. Asked him to check the old NTL phone points which worked. then I asked him to leave me the cables and I will run the cables myself to the study. He went to complete another order and returned to checked the installation. all good after that. except. I am on Broadband XL but the speed is only 2-3mbps. the man assured me a new cable will be installed on tue morning to my home. but this of cos was not done. called customer service twice last night as the first time the indian man hung up on me as he kept saying he did not understand! second chap in india did not hang up as i told him if he did. I will call 150 option 4 the next day to cancel! He booked another technician to come this sat. so will let you know the outcome. btw check the contract in the welcome pack. they tried to charge me £49 for HD even though I did not want it!