Sky
Sky‘s award-winning Sky Broadband and Talk services are available with a range of options to suit every lifestyle.
Sky‘s award-winning Sky Broadband and Talk services are available with a range of options to suit every lifestyle.
Categories: Fixed Broadband Tags: Broadband Reviews
can be a bit slow at times but overall i’m very happy with the service. had problems installing it but sky customers services were excellent in helping me resolve the issue even calliing me back to make sure i was connected and if they could help with anything else.
Happy with the service until house move (approx 3 miles as the crow flies!) in Aug 2010. Sky promised that the landline & uprated HD package would be up & running within 4 days. Took 6 weeks.
Broadband has been worsening since the beginning of October. We have made so many calls for assistance – and been given a myriad of excuses – the unbelievable lengths that Sky staff have gone to to fob us off, and on occasion have been dishonest with us. It has been 6 months – we now have NO BROADBAND SERVICE WHATSOEVER.
An engineer proved today – beyond any doubt – that we do not have any faulty equipment – and that the BT equipment is working as it should. The engineer proved to us that SKY is only providing 1MEG to us from the exchange – the broadband connection is fleeting – on for 3 seconds – out for 30. Yet after rceiving the engineers report your staff STILL insisted on trying to get us to help them “test the strength of the line” – claimed that the engineers report was “vague” and castigated him for telling us what the strength of the line signal was – as thjough he had no right. When we told one of your staff that it appeared that the only way forward was for SKY to resolve the issue by “lifting” or strengthening the signal – or for SKY to pay BT to ensure it was done – he implied that we had been misinformed and told us he didn’t have any idea of what we meant.
My husband then spoke to a senior manager/technician whio appeared to be more reasonable. ANOTHER engineer is coming out to see if he can resolve the issue at the exchange tomorrow. (So why couldn’t that have been done today?) A short while later my husband received a text message from SKY, it stated – “work completed – all issues resolved, equipment now working” – how’s that for total dishonesty.
Although nothing has been done to date – at approx 4pm today it was noticeable that someone was trying to do some work remotely with our equipment/line speed or something – but again – no-one was honest enough to call us to explain.
Do I believe that I will get an honest evaluation tomorrow?
What do you think?
6 months and waiting.
Notify me of comments via e-mail?!!! How?!!!!!
Been through hell and back with BT several times to the
point I became physically ill. Moved to Sky, for phone/bb/tv etc
and am very chuffed with it all. Initial blips with router but Sky
sent me out replacement router and some good customer service
talked me through alot of things without making me feel like a
tube! Been with them for 2+ yrs now and very happy with my
broadband overall, and I have minimal hassle. Had slight problem
recently with my phone line, and Sky were brilliant in getting open
reach out to me, to sort the problem (which stopped my bb
disconneting) AND they phoned me back regularly to check it was
still working and I was happy which was good.