Sky Reviews
Sky Broadband
Sky’s award-winning Sky Broadband and Talk services are available with a range of options to suit every lifestyle.
You’ll get £5 off Sky Broadband products if you take any Sky Talk calls package, plus free weekend and evening UK calls. Add great value Sky Talk Line Rental, less than BT at just £11 p/m.
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Hi there, as a new customer to SKY from March this year, i have had nothing but trouble from them, total lack of customer service etc, i joined to get their tv package and thought ok i wanted a decent broad band connection as id been using a USB dongle so i signed up for the broad band add-on, the engineer/cable installer came out and installed the dish and set top box with no problems – i asked him about the broadband/router etc and was advised that someone else dealt with that.
3 Weeks later i received my 1st sky bill – bearing in mind that i had no phone line – £125 worth of calls, £102 worth of these were to the speaking clock, which had been made every 2 minutes for over 3 weeks!! – I decided to call Sky and enquire how id managed to drum up such a bill without a physical phone line – my response varied from being called a liar to ‘impossible’ as ‘SKY does not make mistakes’ (their response not mine), the weeks went on without any positive response from SKY until i spotted a sky engineer outside my property, who had been called out by SKY to make sure id been telling the truth about the phone line! i was furious and persuaded the engineer to come inside and clarify that there was no phone line in my property!.
I received one courtesy call from a middle manager/team leader who promptly gave me a months free TV, i took this opportunity to cancel the telephone/broadband package – as i write this my telephone package is still ACTIVE and im being charged £11 per month for an imaginary phone line.
To summarise This company has hit rock bottom regarding my confidence in them.
They really need to train their staff to do more than take credit card details and abuse customers!!
I have just moved house. I complied with Sky’s request to call in advance to ensure a smooth changeover.I have TV, Phone, Internet with Sky.
They cut me off 10 days before my move. So no Internet no phone etc etc. Once they push the button there is no way they can put it back.
So when talking to Moving Home ensure the person on the other end of the line talking about his current lifestyle whilst inputting your very important detailed request is concentrating on the job at hand otherwise this could happen to YOU !!I have spoken with around 10 different people regarding this 8 out of the ten Sky advisers talked absolute rubbish. I will be lucky if anything happens for at least two months DISGRACEFUL!!Dreadful service.NOT HAPPY!! VIRGIN HERE I COME!!!!
I was supposed to receive £50 MS voucher voucher for joining Sky online. That was half a year ago. Despite numerous phone calls and emails and everyone re-assuring me I would get it within 28 days still no voucher in sight. It was the voucher that made this offer competitive. Obviously a good name is no longer a hot commodity in business.
I changed from bt to sky 2 weeks ago and im affraid to say that its done nothing but diconnect itself! Wish i had stayed with BT. When i read other reviews on anoter review center they all say the same…it keeps diconnecting…its rubbish!!!!!!!!
I’ve had no problems with this service since signing up with Sky 2 years ago.
Best thing is that I get it for free with my TV package.
Very pleased with sky overall, only thing is the technical department aren’t very technical my router locked up after two days requesting a user name and password, which I never received , so all I need to do is phone up and get the username and password, that sounds nice and easy right, wrong.
The router locked up at 8.55pm couldn’t get through that night the technical department closes at 9pm the next morning I get put through to a complete joker who messed me about for 25 minutes until I managed to negotiate it out of him. This isn’t really sky’s fault but on the installation CD comes a years subscription to McAfee security center, I must have had the remains of an old McAfee product hiding somewhere, after the install my system was crippled which took the best part of a day to fix.
Switched from another ISP, which was dire. They had a rumoured FUP of only 3GB, monthly during peak times. Peak times were between 5-11pm 7 days a week. During these peak times I was lucky to get 0.4Mb/s downstream. Now on SKY I get about 14Mb/s at any time of day or night. The line is rock solid and the FUP is rumoured to be around 250GB per month minimum! All this for £10 per month. Excellent!
Godd value.
I’ve had a very very reliable connection although the speed is coming in at a bout 3 meg when I should be getting up to 8 meg.
The service team doesn’t seemed to want to help with this as I’ve called them about 4 times.
Overall though, good value and fairly good speed. I would recommend this ISP to friends and family.
The Netgear router they supply is prone to dropouts. Their customer service desk would not accept it was router problems and insisted I try changing filters etc. Configuring my original to make it work on Sky cured the problem. Customer service said use your own till we send you a replacement. One week later heard nothing more from them and no replacement yet.