O2 Broadband
The awards speak for themselves:
- Which (2009) – Best Buy Award for Broadband
- USwitch (2009) – Winner in 9 out of 11 categories including best overall customer satisfaction, most likely to be recommended
- Up to 20 meg, depending where you live
- Unlimited downloads
- No connection charge
- 1st 3 months free
- O2 wireless box (router) included
O2 Broadband online shop
Experienced the same service as DaveB. It really does appear as though O2 want shot of customers who signed up to their ‘Unlimited’ service and used it to download stuff. They are then to be told not to use it too much because it isn’t really unlimited !!!!.
Surely there is a trade descriptions thing here. It needs to be spelt in BIG LETTERS that if you download more than 40Gb in a month using their ‘Unlimited’ service, a ‘CustomerSaurus’ person will ring you up and threaten disconnection. Or remove the ‘Unlimited’ label.
What a service !. I manage the IT dept for a large company with a sales force of 2000 people, I will be looking to move our phones from O2 after this. Let’s see what the account manager has to say.
O2 – know your customers !!!!
To Reply to Daveb – May 30, 2010 at 3:43 pm
If you actually knew what you were talking about before posting a review of the service it would be helpful.
I have been with many other service providers, and o2 IS thee best.
Now in regards to you signing up to O2 Access, this package is for customer who are NOT WITHIN an o2 broadband area, and o2 as a company need to PAY BT to rent the equipment in the exchange to give you a service = hense if your speed is being slowed down or getting warned by download limits, it is at the control of the exchange equipment owner. If you WERE in an area for o2 broadband and chose Standard, Premiem or Pro which are 100% controlled by o2 = I am afraid to tell you that these problems would not occur as then o2‘s FANTASTIC offers would apply for unlmited downloads and faster speeds through ADSL 2+ with their OWN equipment in your exchange,.
In June 09 I signed up for O2 access, it was a fast service offering everything I
needed. Within six month their service had totaly went down the toilet.
Peak-time speeds can be sub dial-up, even off-peak speeds are starting to slow down. Im
told this is due to the service being oversubscribed.
When O2 introduced trafic management to address the slowups, which they blamed on file
sharing, some web services became unuseable! Many ports where throttled to 48k or lower,
O2 support was not interested, I was fobed off with the most appaling excuses. This
blocked some of the kids online games, facebook, spotify ect. At peak time it was unfit
for purpose.
UNLIMITED DOWNLOADS
When is unlimited not unlimited? when its O2!
Download too much and you get a call thretened disconection. There is no way you can
check usage on the O2 website, no guide as to what is fair to download despite these
being in the OFCOM Code of Practice. Looks like they trying to solve there congestion
problems by getting rid of there customers!
I was inclines to think the whole service is run by a bunch of clowns but the O2 LLU
services suffers from none of these problems, this accounst for the current Jekyll and
Hyde O2 reviews.
Im leaving O2 broadband ASAP, their current service on O2 access is abysmal. Ill be
taking my familys mobile contracts too,
What can I say… I moved from TalkTalk, lets not talk about them because am not sure anyone likes them!
But o2… I am a pay monthly customer and chose the Standard option costing me a meisly £7.50 a month! My line is only supposed to handle 6.5Mb but when I 1st plugged the router in I got 10Mb!!!!!! It has calmed down now and I receive a good 6.8Mb, I test my line evry day and thts the average!
I can’t complain, I have rang them 3 times for a acouple of qustions and they were excellent… THANKS o2!!!
Eventually a broadband provider that cares!
Plus I get a great deal on my mobile
!
Support o2 people, u won’t be dissapointed!
I have been a customer of Talk Talk for 18 torturous months, and before that one year with BT Internet, which wasn’t much better. We got to the point where we seriously lost all faith in ADSL after all our problems. We live in London, but are not so close to our exchange, so we were led to believe it would never be particularly great.
Once our contract expired we began looking for an alternative. I was almost on the verge of signing up with BE Internet, because of the great reviews I have found online and from a colleague at work, until I spotted the O2 offer.
O2 bought out BE so they share the same infrastructure. However if you are an existing O2 customer you only pay £7.50 a month for upto 8mb internet which beats BE’s £14 rate.
Our conversion experience was spectacular!
Monday: Submit an order online and we are given a go live date of Friday (wow!)
Tuesday: A wireless modem/pack is sent to us
Wednesday: modem arrives. I plug it all in and guess what: it just worked – two days before official activation with no software needing installing or modem settings being fiddled with!!
What I really appreciated throughout our switch over process was O2‘s clever order tracking system. I received emails at every stage and also text messages. I received a tracking link for my modem so i could spot where it was in the snail mail system. and I finally received a pre-configured modem which just plug and played effortlessly.
Oh and I left the best bit until last, I discovered we were receiving 5Mb/sec steady connection rates – something I have never received from either Talk Talk or BT. The phone line is also clear and loud – as opposed to be faint and crackly with Talk Talk.
Technically, I am still minus one day from my go live date, so I will post another review after my first month.
I can’t say enough good things about O2, i’m so impressed i’ve had to write this review just to recommend them.
I was previously on AOL for years then Sky and there is no comparison-i was on Sky Max (upto 16mbps) but was lucky to manage 512kbps after numerous frustrating calls to their service desk for help, only to be told it was our fault we were receiving slow speeds (blamed it on software on our computers then told us to get an IT specialist in to solve the problem?)After stating there was nothing they could do to help i decided to switch to O2.
From the start the ordering process is easy and i was kept informed about every step by email and text-also there is a handy section on the O2 website you can check for your order status. The box arrived when they said it would and the activation date was only a few days away. On the day of the activation i was only without my internet for a total of 30 minutes, superb!
Speeds started on the changeover day at 3mbps then the morning after they went straight to 8+mbps and have stayed there since.
A follow up email from O2 to inform me that they couldn’t get the speeds they thought possible (i had picked the 16mbps service)they said i could ring their support team for advice free of charge and go onto the 8mbps package for £7.50 a month.
Incredible, where else do you get a company actually encouraging you to decrease your package?
I’m over the moon and out of AOL, Sky and O2 so far O2 have surpassed my expectations-its definitely the best thing i’ve done for my internet browsing!
I highly recommend them.
well after reading many reviews on various broadbands i really became intrigued with the o2 offers….
ive been a mobile customer with 2 contracts for over 5 years so while upgradin my contract yesterday they mentioned broadband…as ive just moved house i have no ties or contracts with anyone else….
because im a valued customer they offered me 8mb broadband for FREE, yes FREE, but i opted for the 16mb for £2.50 a month…..
ive not recieved my broadband package yet, that should be tomorrow, but i did recieve my brand new mobile phone today….
o2 customer services are the dogs, i really mean that especially after being with BT broadband (absolutely shockin none english speakin monyeds)
my only complaint is ive had txt after txt keeping me updated with every step of my new purchase (well its not really a complaint is it haha)
A++++++++++++
FANTASTIC. I was worried about changing supplier, UK Online had been fairly reliable and was cheap enough. O2 offered free broadband with my upgrade phone offer, so i took it up after reading reviews. i was promised it would be all sorted within 28 days. two days later, a dozen texts letting me know the progress, I’m being told by text that its ready to be shipped and its due for 2m, if thats not convenient, then i just text back to the options provided. FANTASTIC. After hearing stuff from carphone warehouse problems, I’m glad i made the move. VERY IMPRESSED
OK i have been with o2 broadband for almost a month now, and all i can say is WOW!
I have tried MANY ISP and always got capped, traffic shaped, and bad service, but i can honestly rate o2 broadband 1St class.
Got 3 months FREE and a 8 Meg connection, even tho they told me to expect up to 5 Meg.
Spot on o2 highly recommended
Just switched to o2 from virgin media and absolutely gobsmacked by how good the whole system is, sent sms messages always letting me know how the order is going. Even told me when the delivery guy with the modem was on his way, and literally 2 mins later he knocked the door? Crazy!
Their customer services is heads and shoulders above the rest, every company in britain should look here for especially virgin media.
This is a point i have to address, i mean, customer services where english is their native tongue, and its free, open 24 hours a day?
Sounds like common sense, good work o2, if this is what your broadband is like im switching to your mobile network to take advantage of the 1/2 price offer.
cheers