Eclipse Broadband
Eclipse Broadband provide business and home broadband with a strong empasis on business services including:
- Fibre broadband
- Private DSL
- SDSL
- Web and email hosting (including Exchange)
- Online data backup services
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Best Customer Focused Award 2010 Best Business Awards |
This is about our 7 year with Eclipse and whenever i have a problem i have received excellent support [once you get through].
I must congratulate the young man who spent nearly 2 hours helping me with a problem ,especially dealing with someone like me with very little knowledge of computers, it must be very frustrating for the staff.
The poor chap was over 1 hour late finishing as he didnt want to hand the call to another collegue he wanted to finish it himself.
Please pass on my thanks to him .Jeff Hollis
we have been with Eclipse for 4 years and really i cannot fault them. The broadband “just works” and if i have any queries then i can email or telephone and they are UK based.
I have been called by Talk Talk advising that Tiscali bought Eclipse and Tiscali in turn have been bought by Talk Talk so i am a little concerned for the future!
The service is a little pricey compared to other offers but the service is consistent.
I changed to Eclipse Evolution option 1 from my previous supplier Supanet in December 2007.The reason for the move was dissatisfaction with Supanet’s customer service and the fact I discovered I was paying a higher price for an inferior service. I was initially impressed with the smoothness of the transition and the amount of basic information readily available. My telephone line is poor and is capable of supporting less than average speeds, Supanet managed 1.2Mbits/s and Eclipse settled in at 1.5Mbits/s. Upon my return from holiday in May I discovered the connection was running slowly, I checked my router which indicated a sync speed of 200kbits/s. I emailed Eclipse asking whether they or B.T had carried out any work. The reply noted nothing was wrong at their end, the fault lay with my equipment. This is standard ISP talk for “get lost”. My sync speed has since recovered to 800 – 920kbits/s. A week or so ago Eclipse circulated an email to Evolution customers regarding high usage and urged those customers to transfer to higher priced fixed download tariffs.
I chose Eclipse on the basis of its star ratings and customer reviews – this was a bad move. Reviews posted a year or so ago relate to a different company entirely. It may be Eclipse is a victim of its own success, however, my recommendation is avoid this company.I will move as soon as my contract expires.
Excellent service. Excellent customer support (telephone always answered immediately).
I have used Eclipse for 7 years now. No problems whatsoever, no download limit either. Speed is always 100% (I use bittorrent 24/7).
Only one bad point: Their newsgroups are rubbish. If you like to download files from the alt.binaries news groups, go elsewhere. The posts are there, but are always incomplete.
Apart from the newsgroups, they are truly excellent.
When you find a good company, you want to tell everybody. I have to say that I used Eclipse mainly because of the reviews I read. They are, in my experience, extremely good to deal with. Tech support was intelligent and easy to get hold of with no expensive numbers to call. They kept me fully informed via the website of how my order was going, eerything went ahead of schedule and I was connected with no problems at all. The connection is fast and reliable and I have faith that should I have a problem, they will deal with it.
After my dealings with my previous ISP, this is heaven!