Reviews for FairADSL

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FairADSL

Information for this provider last updated on Thu, 17 Nov 2005 14:35:36 GMT

One of the UK's cheapest ADSL services around!
Claims to be “UK's Best Value Broadband Provider”

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# Results: 16

Date range: 01 Jan 1900 to 21 Nov 2008
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Product: fairHome Plus [top]
Author
 rholtuk
IP
 Logged
Date
 Wednesday, March 14, 2007
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
***** NEVER SIGN UP WITH FAIR ADSL. *****

As I am now finding out, FairADSL is - in my opinion - fast becoming among the worst broadband ISPs in the UK.

After referring many friends to FairADSL over the years because of their competitive prices, I am now finding with the advent of cheaper packages provided by larger companies, FairADSL does not want to let you leave their company. And they will threaten Court action for their own incompetence!

I requested my service to be cancelled using their online form, and I received an email stating my disconnection request had been successful. Months later my connection was still active so I requested again and was told that there was a problem with the online form and I should email cancellations@fairadsl.co.uk with my request.

This I did. Two months later, my connection was still active. I cancelled my DD and informed FairADSL of this and was told by them that the connection would be disconnected within 2 weeks.

I then moved to another address. After signing up with them at this new address, and subsequently moving again 18 months later, I then have more problems cancelling my new account.

Now, at my present address and rid of FairADSL (or so I believe), I receive more letters from a debt collection agency asking for unpaid fees. No mention for what dates, address, or account.

After many weeks of trying to get this information from Premier Support, they come back stating dates which don’t even match where I was living at the time, and that are over three years ago! Why have they not asked for this before?

Getting any information surrounding their unfounded request is like trying to pull teeth. I am now taking my case to the BBC and the Courts to make everyone know about how bad this company is.

Overall, the broadband service provided was fine when I wanted it, but when I tried to cancel the service and leave, their customer service fell far below any acceptable standard for any company that should be allowed to trade in the UK.

Please email me: admin@famuk.com if you have had similar problems with FairADSL and I will collate a list of names so we can find out how big this problem is. I wish no-one to suffer the rubbish I have gone through with FairADSL.
Product: fairHome Plus [top]
Author
 Rollafo
IP
 Logged
Date
 Sunday, December 10, 2006
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Took me months to get disconnected. I filled out the online cancellation forms, made lengthy phone calls with no answer, sent letters to the address provided & no response.

I even asked BT to disconnect me.

Finally I was given a date for cancellation, at that date I stopped the direct debits.
Guess what, I still had broadband for the next few months!!

Finally disconnected & about a year later I recieve a letter from 1st Credit threatening legal proceedings for unmade payments!

I informed 1st credit about this & told them I will contact a solicitor if necessary.

You will save yourself from so much hassel & grief staying away from these virtual ISPs.
Product: fairHome Plus [top]
Author
 bob carruthers
IP
 Logged
Date
 Monday, October 30, 2006
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I started trying to close my account 15 months ago. It took 6 months to get my line released and now they've started sending bills after all this time.
If offcom was doing its job it would take a very serious look at this bunch.

Don't go near them !

The irony is that they were originally recommended by that bastion of consumer rights, "Which"
Product: fairHome Plus [top]
Author
 vdubs
IP
 Logged
Date
 Friday, January 20, 2006
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I've been with them for over 3 years and everytime I moved home and canceled service they kept charging me for next 3-4 months until Irealised and called again several times.
Last contract I had ended up the same over 130 gbp overcharged !!! and counting, when i told them to unsubscribe me they reffered me to canelation page that doesnt work!!!
Like other who posted here, stay away from them. Their helpline it's bad as well, first person I talked to told me to pay now or face debt colectors, then hang up. Avoid them!
Product: fairHome Plus [top]
Author
 harra
IP
 Logged
Date
 Sunday, October 23, 2005
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
All the comments of difficulty, not following codes of practice, not supplying migration codes etc are true. I could not migrate so I cancelled many months ago and received confirmation etc... but still I am sent bills and now a snotty letter threatening court action!!!??? Absolute nightmare and disgraceful behaviour - avoid at all costs.
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