Reviews for Bentley Telecom / Bentley Walker

O2 Broadband
[Add review]

Bentley Telecom / Bentley Walker

Information for this provider last updated on Sat, 19 Nov 2005 18:35:26 GMT

Established International Broadband Satellite Provider working in close association with Hughes .

Prices stated exclude equipment and installation costs

Query

By product Data range

Reviews

# Results: 3

Date range: 01 Jan 1900 to 04 Jul 2008
Options[Add review:view all]
Product: Home : Star Blazer [top]
Author
 Robert Coleman
IP
 Logged
Date
 Sunday, February 17, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I am deployed to Anbar Province in western Iraq and our BW service is "Star Nova S2" satellite service with 1024kbps download 512kbps upload and a 10:1 contention ratio. Our service was initially great but now (17 Feb 2008) it is worse than poor. Running the broadband test, we are downloading < 120kbps and uploading < 20kbps. All this speed for only $900 US/month! We are a captive audience as the US marines have few choices. Not only is our service horrible, when we sent BW a modem for repair (still under warrenty), they sold it to another customer after it was repaired. I still do not have a resoltion and I'm absolutely fed up with BW. These guys are crooks and they just don't care.
Product: Home : Star Blazer [top]
Author
 Stephen Else
IP
 Logged
Date
 Friday, June 02, 2006
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Bentley Walker AKA Bentley Telecom are a very poor company supplying internet via satellite. I have had their system installed for 2 years and the first few months were perfect until they decided to do away with the package I was using then.

At that point the service went to pot and has been rubbish ever since. Their technical support is useless, their billing department can't add up (e.g 330 euros = 382 pounds).

For the past 18 months my connection to the internet has been turned down a little each week to the point it hardly functions. This is not because of me abusing the connection either. It has become apparent that they wish to remove me from the existing package and force me into a package that is way too expensive for the same poor quality.

I cannot recommend them in any way, anyone that joins Bentley Walker wants their head testing!
Product: Home : Star Blazer [top]
Author
 Gibzilla
IP
 Logged
Date
 Wednesday, November 09, 2005
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I have been happy for the last 7 months, the performance is great and the support staff will always try to help.
The starblazer system certainly whips the pants off my old dw4000 system.
I recommend starblazer from Bentley Walker for anyone who is like me and can't get adsl in their area.
Michael Gibbs.
Page 1 of 1
Home|About|News|Reviews|Broadband Deals|Compare|Tools|Contact Us|Privacy Policy|RSS|Site Map
© 2000 - 2008 Broadband-help.com