I am a bit confused. I have used F9 (PlusNet, Force 9 and other names) for several years because they are such good value. I have set up F9 connections for a number of friends, and not had any problems other than the usual 'modem doesn`t like W95/98 stuff', and F9 sorted most of that out as well.
The I read the reviews here. Um, is it the same F9? Is there another?
Perhaps the difference is this:- When I can`t get the PC to behave itself, I get frustrated.
Sometimes, after half-a-dozen Gates specials (blue screen of death) I get angry.
Now, I want to get even with someone so I call customer services. You know how it goes,...
"Is that Macdonalds? Well, your computers stink! I can`t get the double whotsit to go in the serial port, even though I 'went large' with the screen."
"... long pause... "
"We don`t sell computers sir. We have a King Size Double Whopper Tripple Layer Flame Grilled Rat Burger."
"What`s that, some sort of mouse?!?! What`s it made from then? [... rant... fume]"
"Rats"
"Don`t you talk to me like that you [click, purrr] Hello? Hello?"
or something like that.
Truth is, if you want someone to be nice to you, be nice to them first, flatter them - it works every time.
Now, F9`s customer service is good.
Let`s face it, you have to be absolutely certain of your customer service when you put webcams on them for anyone (not just members) to see what they are up to, and put your current and recent response times online. And just so you don`t get lost in the exchange of millions of e-mails with support, they even keep them for you to look back over, both yours and theirs.
I did have 2 problems getting ADSL going.
1. BT had to rewire the cables under the road (nice one there BT, I now have a dedicated line back to the exchange - full speed all the time!).
2. The modem manufacturers` installation CD couldn`t be read, it was written with to new a version of Ms Installer. It took just over 5 minutes to get the driver on my old modem (now at 58k with my super-dooper line!) and I installed in about 15 minutes including chucking the wrapper away.
Incidentally I was online using my old modem when I installed, and was still online with it after, without a clash.
Once in a while I find it a problem surfing to or download from a US site, but you can`t blame F9 if the Yanks don`t pay their electric bills! |
