Reviews for Pipex

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Pipex

Information for this provider last updated on Wed, 26 Mar 2008 08:54:39 GMT

PIPEX are long standing players in the ISP industry.

Pipex has recently acquired by Tiscali.

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# Results: 100

Date range: 01 Jan 1900 to 11 Mar 2010
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Product: Solo (Self-Install) [top]
Author
 Andy.C
IP
 Logged
Date
 Tuesday, February 24, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I used to use Pipex - not any more. After they got bought by tiscali they tried to charge me more for using a credit card instead of a debit card. I refused and said I would change. WHich I did. Six months on they are sending me threatening letters saying I stil owe them money. Which I do not. They say my account has been reactivated after this time - I have signed up with another provider. their call centre is in Lithuania and they are very unhelpful. I know they are about to pass me on to a debt collecting service , and I am going to fight them all the way.
Product: Start [top]
Author
 Justin.B
IP
 Logged
Date
 Sunday, February 22, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 11 to 19 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Pipex have recently been bought over by Tiscali. Please DO NOT consider joining this ISP. Customer service is the worst of any company I have ever dealt with. Their customer service number is expensive to call, as I have just found out opening my phone bill! You will be directed to the Philippines where the staff cannot resolve any problems. It is like talking to a machine! Even a letter of complaint to Mary Turner the CEO in the UK was not responded to. Pipex used to be provide a good service but not any more. I will be getting rid of them as soon as I can. Steer clear. You have been warned!
Product: Solo (Self-Install) [top]
Author
 Dominic.P
IP
 Logged
Date
 Wednesday, February 11, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I'm now without pipex 1 mbps adsl access at home as of this morning - and that's after 4 or 5 exchanges with customer services on-line/via e-mail, and 70 minutes on the phone this afternoon, since I was first alerted to an apparent billing problem in January.

It was going around in circles, but I've sort of established with their Phlippines based customer service centre that they hold erroneous data on my account - after about 6 or seven times they were still insisting that I paid by direct debit for my Homecall phone service, and had phoned them in December to make a credit card payment - but they have been billing for at least 18 months to a credit card for 1 mbps adsl service, and I could go back and quote all the reference numbers since at least August 2007; that I had been sent a paper bill and it was outstanding, when I had been sent 2 statements of account that showed all OK ...... . Oh, and then optionally my credit card provider had probably refused payment (it had not) .......

So after being told 12 days ago that they would send an invoice to be paid, and that not being sent, which prompted a further contact via e-mail 2 days ago to them, and the call today as they had not replied and had cut me off .... it will be another 5+ working days for an invoice to be sent, and though it appears to be entirely a matter of their own online and billing systems being defective, my service won't be re-activated / or the temporary bar lifted until I pay up the outstanding amount which may be £19 or possibly £45 ........... even tho' they haven't billed my credit card (for which they have an existing authority) or sent me a paper bill/invoice.

Then was mentioned migration, which means they can not handle a contnuous credit card authority. I could be paper billed and then phone every month to make the payment .......

What a complete shower - after pretty well 6 years of reasonable service.

Definitely time to move on, but it may take time to move ISP ..... so I'll only be checking mail daytime weekdays for a while. O2 looks a good deal, as I'm a contract customer ...


ttfn


Dominic
Product: Solo (Self-Install) [top]
Author
 Harry.W
IP
 Logged
Date
 Friday, February 06, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Very poor service recently - possibly since ebing taken over by Tiscali. Constant drop-outs of service, making internet use almost impossible at peak times. Additionally they capped my speed at 5o0kbps, although I was paying for 8mbps - no one seems to quite know why. I was locked out of my email account after I needed a new hard drive, and they were unable to tell me my log on password or account details - so have been unable to access email since, and despite this they only send correspondence to that address. When I finally decided to leave and move account they made it very hard for me, it took about ten minutes of repeatedly saying I did not want to stay before they would give me a MAC code, and then they overcharged my account, and threatened me with a debt collection agency on the next billing day, for not paying the outstanding balance - having previously agreed to send out a new bill on that day.
I have found the broadband connection poor, and the customer service even worse - there are many better ISPs now available - a shame as Pipex used to be one of the best.
Product: max (free WiFi router) [top]
Author
 milford
IP
 Logged
Date
 Friday, October 10, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
After receiving quite good service from Pipex for three years, from May 2008 they have turned into a nightmare. Between the customer service call centre in the Philippines and the credit control call centre in Eastern Europe, it is impossible to resolve any issues. They just bounce you from one to the other - all on an 0870 number. I have moved my service but I still get harrasing emails, automated phone calls and letters with no way of clarifying and resolving the billing problem other than talking to the very polite but completely ineffective call centre agents (they took random large amounts of money out of my account which I had to recover via the Direct Debit indemnity process). There is no escaltion path and no way to talk to anyone in the UK. If you are a customer move now before they make a mistake with your account, if you are not steer well clear of Pipex and the related, Bulldog, Tiscalli service provider.
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