Reviews for Eclipse

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Eclipse

Information for this provider last updated on Fri, 11 Apr 2008 14:32:40 GMT

Broadband for Home and/or Office.

ISPA 2007 Best Consumer ISP

Eclipse consistently deliver consistent and good customer service. Whilst the packages aren't the cheapest around, you can be confident that, should a problem arise, Eclipse will likely respond to your problem far quicker and with less hassle than you would expect from other larger, cheaper broadband providers.

ISPA Best Business Broadband Finalist

Recommend a friend and get £30.

Switch to Eclipse and get your first month free.

Home Broadband Option 1) £9.95 inc. VAT for first 3 months.

Home Broadband Option 2) £13.95 inc. VAT for first 3 months.

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Reviews

# Results: 22

Date range: 01 Jan 1900 to 14 Mar 2010
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Product: Evolution: Option 2 [top]
Author
 Yaowser
IP
 Logged
Date
 Thursday, May 17, 2007
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Once you have gotten through the phoneline the support do tend to be good, but getting through is a nightmare. Diagnosing and fixing the issue is also extremely poor. We have been without Internet access for a month now and its taken a whole month to go through the standard checklist they have. Very, very disappointed.
Product: Home Broadband [top]
Author
 pdh
IP
 Logged
Date
 Wednesday, May 25, 2005
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
The service is good no question, except with regard to newsgroups, the speed of 15k/s per connection (max of 2), means that for a 1Mbps connection it is cripplingly slow.
Product: Flex Home 1000 [top]
Author
 sjh37
IP
 Logged
Date
 Monday, May 16, 2005
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Excellent service. Excellent customer support (telephone always answered immediately).

I have used Eclipse for 7 years now. No problems whatsoever, no download limit either. Speed is always 100% (I use bittorrent 24/7).

Only one bad point: Their newsgroups are rubbish. If you like to download files from the alt.binaries news groups, go elsewhere. The posts are there, but are always incomplete.

Apart from the newsgroups, they are truly excellent.
Product: Flex Home 1000 [top]
Author
 markyboy
IP
 Logged
Date
 Friday, May 06, 2005
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 11 to 19 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Eclipse are a complete waste of time. Customer service is extremely poor. Dont bother trying to call them as you can be left waiting for 20 minutes, and they never bother to respond to emails etc. They dont work weekends either so if you get a problem or have a query forget it.

They also like to take money from your bank account even after youve cancelled the service so beware...

I have been with them for a couple of years and noticed the customer services are getting worse. I have now cancelled and 3 of my mates who joined the same time are going to do so shortly.
Also when you tell them your cancelling they offer the service for £10 less per month just to try to keep the custom. Why does it take the threat of cancelling to get this? what about looking after long term customer? I was really annoyed at this.
I suggest everyone cancel their services and wait for the discount to be offered, £120 saving per year!
On a closing note the actual broadband service is no better than others.
Product: Home Broadband [top]
Author
 fred
IP
 Logged
Date
 Friday, February 11, 2005
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
When you find a good company, you want to tell everybody. This is my first foray into Broadband after dialup, and I have to say that I used Eclipse mainly because of the reviews I read. They are, in my experience, extremely good to deal with. Tech support was intelligent and easy to get hold of with no expensive numbers to call. They kept me fully informed via the website of how my order was going, eerything went ahead of schedule and I was connected with no problems at all. The connection is fast and reliable and I have faith that should I have a problem, they will deal with it.

After my dealings with One.tel, this is heaven!
Eclipse Broadband
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