Reviews for Eclipse

Eclipse Broadband
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Eclipse

Information for this provider last updated on Fri, 11 Apr 2008 14:32:40 GMT

Broadband for Home and/or Office.

ISPA 2007 Best Consumer ISP

Eclipse consistently deliver consistent and good customer service. Whilst the packages aren't the cheapest around, you can be confident that, should a problem arise, Eclipse will likely respond to your problem far quicker and with less hassle than you would expect from other larger, cheaper broadband providers.

ISPA Best Business Broadband Finalist

Recommend a friend and get £30.

Switch to Eclipse and get your first month free.

Home Broadband Option 1) £9.95 inc. VAT for first 3 months.

Home Broadband Option 2) £13.95 inc. VAT for first 3 months.

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Reviews

# Results: 20

Date range: 01 Jan 1900 to 12 May 2008
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Product: Home Broadband [top]
Author
 Lance74
IP
 Logged
Date
 Thursday, March 27, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 11 to 19 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I have been with Eclipse since Feb 2004. I started with their Home 500 package and a while ago they automatically upgraded it to Flex 1000. All was fine until recently. I have been away at university and I’ve returned for the Easter break. I can barely download Powerpoints from my university intranet it’s that slow. If I try to download anything from uTorrent in the day I get speeds of 10kbps and I cannot surf the net! What’s going on? They used to be so good! They are clearly throttling the bandwidth in the day (and they state this on their site). They did not do this until recently and I find it disgraceful. We are paying for a service we aren't receiving. After midnight I get speeds of between 30 and 100 kbps. Until Christmas I was getting 250 kbps in the day.

I’m also annoyed that I haven’t been upgraded to their Evolution Option 3 package as I’m paying the same money! At uni we use Virgin. I don’t like them - they haven’t sorted out the phone which hasn’t worked since installation in October - but I get really good download speeds with them (1700kbps) and I’m only on the 4MB package at £16 per month - Eclipse is £25!

I tried twice to phone them today. I was on hold for so long each time that I gave up. Again this is unacceptable for a service that costs £25 per month. I would look elsewhere if this is what Eclipse has become.
Product: Evolution: Option 1 [top]
Author
 Fenton98
IP
 Logged
Date
 Wednesday, March 12, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I had high hopes for this Isp, In the first 2 months of service they were quite good. However since then it has been down hill all the way.

I normally only receive 4/5 mb for 2 hrs 7am-9am daily for the rest of the day i am lucky to get 512kb (very lucky).
Customer service is extremely poor with the attitude of if you don't like it leave (that was actually said to me) from very disgruntled staff.

I brought several of my friends and family to this company when i joined and surprise surprise they all feel the same and yes we are all abandoning this sinking ship. AVOID
Product: Evolution: Option 1 [top]
Author
 chimp14uk
IP
 Logged
Date
 Thursday, November 29, 2007
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
This is worst ISP I have ever used.
Over a 7 month period, all I've had is very poor connection speeds and throttled bandwidth.
Even though an unlimited, 8MB connection is promised, I continuously find it hard to reach a speed of 512kb (and if you're using P2P, don't expect that}.
Companies like this should be held to account for such bad, and blatantly poor service whilst hiding behind vague terms and conditions.
I am seriously considering paying up to the end of the 12 month contract in order to leave this 'fly by night' provider.
My advice................STAY WELL CLEAR.
Product: Evolution: Option 2 [top]
Author
 Yaowser
IP
 Logged
Date
 Thursday, May 17, 2007
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Once you have gotten through the phoneline the support do tend to be good, but getting through is a nightmare. Diagnosing and fixing the issue is also extremely poor. We have been without Internet access for a month now and its taken a whole month to go through the standard checklist they have. Very, very disappointed.
Product: Home Broadband [top]
Author
 pdh
IP
 Logged
Date
 Wednesday, May 25, 2005
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
The service is good no question, except with regard to newsgroups, the speed of 15k/s per connection (max of 2), means that for a 1Mbps connection it is cripplingly slow.
Eclipse Broadband
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