Reviews for Eclipse

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Eclipse

Information for this provider last updated on Fri, 11 Apr 2008 14:32:40 GMT

Broadband for Home and/or Office.

ISPA 2007 Best Consumer ISP

Eclipse consistently deliver consistent and good customer service. Whilst the packages aren't the cheapest around, you can be confident that, should a problem arise, Eclipse will likely respond to your problem far quicker and with less hassle than you would expect from other larger, cheaper broadband providers.

ISPA Best Business Broadband Finalist

Recommend a friend and get £30.

Switch to Eclipse and get your first month free.

Home Broadband Option 1) £9.95 inc. VAT for first 3 months.

Home Broadband Option 2) £13.95 inc. VAT for first 3 months.

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Reviews

# Results: 22

Date range: 01 Jan 1900 to 15 Mar 2010
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Product: Evolution: Option 1 [top]
Author
 photoisca
IP
 Logged
Date
 Wednesday, July 23, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I changed to Eclipse Evolution option 1 from my previous supplier Supanet in December 2007.The reason for the move was dissatisfaction with Supanet's customer service and the fact I discovered I was paying a higher price for an inferior service. I was initially impressed with the smoothness of the transition and the amount of basic information readily available. My telephone line is poor and is capable of supporting less than average speeds, Supanet managed 1.2Mbits/s and Eclipse settled in at 1.5Mbits/s. Upon my return from holiday in May I discovered the connection was running slowly, I checked my router which indicated a sync speed of 200kbits/s. I emailed Eclipse asking whether they or B.T had carried out any work. The reply noted nothing was wrong at their end, the fault lay with my equipment. This is standard ISP talk for "get lost". My sync speed has since recovered to 800 - 920kbits/s. A week or so ago Eclipse circulated an email to Evolution customers regarding high usage and urged those customers to transfer to higher priced fixed download tariffs.
I chose Eclipse on the basis of its star ratings and customer reviews - this was a bad move. Reviews posted a year or so ago relate to a different company entirely. It may be Eclipse is a victim of its own success, however, my recommendation is avoid this company.I will move as soon as my contract expires.
Product: Evolution: Option 2 [top]
Author
 colostomyexplosion
IP
 Logged
Date
 Monday, July 21, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Eclipse were the worst ISP I have ever had.

The customer Services is only open office hours, so forget about telephone support. If you use the web-based support system you get a quick reply, but it is only ever a patronising fob-off. The speed and contention ratio are appalling, you will not get more than 2-5% of the speed you pay for. Traffic is shaped shamelessly so forget about p2p or iPlayer. Moving home with them is clumsy and long-winded, it is quicker to suspend your broadband and re-order. Overall it was comparable to when I had OneTel with a 28.8k modem, avoid this company like Bird flu.
Product: Home Broadband [top]
Author
 Lance74
IP
 Logged
Date
 Thursday, March 27, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 11 to 19 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I have been with Eclipse since Feb 2004. I started with their Home 500 package and a while ago they automatically upgraded it to Flex 1000. All was fine until recently. I have been away at university and I’ve returned for the Easter break. I can barely download Powerpoints from my university intranet it’s that slow. If I try to download anything from uTorrent in the day I get speeds of 10kbps and I cannot surf the net! What’s going on? They used to be so good! They are clearly throttling the bandwidth in the day (and they state this on their site). They did not do this until recently and I find it disgraceful. We are paying for a service we aren't receiving. After midnight I get speeds of between 30 and 100 kbps. Until Christmas I was getting 250 kbps in the day.

I’m also annoyed that I haven’t been upgraded to their Evolution Option 3 package as I’m paying the same money! At uni we use Virgin. I don’t like them - they haven’t sorted out the phone which hasn’t worked since installation in October - but I get really good download speeds with them (1700kbps) and I’m only on the 4MB package at £16 per month - Eclipse is £25!

I tried twice to phone them today. I was on hold for so long each time that I gave up. Again this is unacceptable for a service that costs £25 per month. I would look elsewhere if this is what Eclipse has become.
Product: Evolution: Option 1 [top]
Author
 Fenton98
IP
 Logged
Date
 Wednesday, March 12, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I had high hopes for this Isp, In the first 2 months of service they were quite good. However since then it has been down hill all the way.

I normally only receive 4/5 mb for 2 hrs 7am-9am daily for the rest of the day i am lucky to get 512kb (very lucky).
Customer service is extremely poor with the attitude of if you don't like it leave (that was actually said to me) from very disgruntled staff.

I brought several of my friends and family to this company when i joined and surprise surprise they all feel the same and yes we are all abandoning this sinking ship. AVOID
Product: Evolution: Option 1 [top]
Author
 chimp14uk
IP
 Logged
Date
 Thursday, November 29, 2007
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
This is worst ISP I have ever used.
Over a 7 month period, all I've had is very poor connection speeds and throttled bandwidth.
Even though an unlimited, 8MB connection is promised, I continuously find it hard to reach a speed of 512kb (and if you're using P2P, don't expect that}.
Companies like this should be held to account for such bad, and blatantly poor service whilst hiding behind vague terms and conditions.
I am seriously considering paying up to the end of the 12 month contract in order to leave this 'fly by night' provider.
My advice................STAY WELL CLEAR.
Eclipse Broadband
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