Reviews for PlusNet

Plusnet
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PlusNet

Information for this provider last updated on Thu, 01 May 2008 14:04:11 GMT

Home Broadband packages including:

  • Broadband only from £9.99
  • Home phone from £11
  • Packages from £20.99

Free setup only applies if you stay with PlusNet for 12 months

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Reviews

# Results: 40

Date range: 01 Jan 1900 to 17 May 2008
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Product: Broadband Plus [top]
Author
 Speedy123
IP
 Logged
Date
 Friday, March 14, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I migrated over to PlusNet from BT in January and have to say that their communication is excellent. I had one small issue that I have noticed seems common in that the routers are slow being delivered and I was left for a while with no internet.

PlusNet defered my start date and gave a rebate on my first bill which helped to take away the frustration. The interesting this is after investigating fully into the lack of delivery, I found out that BT supply and deliver the routers. Being an ex BT customer I expected nothing better as they are the worst for customer care and customer service.

I transfered Broadband and phone / land line and my overall bill has dropped from £110 with BT to only £36 with PlusNet and whats more, I can log into their website 24/7 and see what activity is taking place on both phone and net. Also, WOW a UK call centre!!!!!

BRILLIANT
Product: ADSL Home Surf [top]
Author
 PhilJennings
IP
 Logged
Date
 Wednesday, October 31, 2007
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I've been with PlusNet for over 4 years, with very few problems during that time (and most problems were beyond their control)
Product: ADSL Home Surf [top]
Author
 coledavis
IP
 Logged
Date
 Wednesday, September 26, 2007
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 11 to 19 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Woeful. I paid up front for router and connection. They kept promising a router, blamed Royal Mail for everything, quoted mailing number which RM didn't have, got me to check on status (RM tell me that the sender should be doing this). When I eventually decided that enough was enough and I wanted to cancel, they decided that I was to pay an additional 30 days service charges in spite of having paid up front for a non-existent service. They wouldn't let me speak to a manager, hence my decision to make public my disquiet. They seem to regard service and customer relations as afterthoughts and ones which are of much less importance than their perceived contractual rights.
Product: Broadband Plus [top]
Author
 jasonrivers
IP
 Logged
Date
 Monday, August 06, 2007
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I have been using Plusnet for nearly two years with very little problem, speed is generally very good and connection rarely drops, i would say i am a medium user.
There was one issue i had with speed suddenly dropping and after a few calls as they were not too good at answering emails i had it reset and speed was back to normal.
A freind has just started up with them and i will keep in touch to see how his connection is.
Product: Broadband Premier [top]
Author
 jeremyb
IP
 Logged
Date
 Friday, June 29, 2007
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
The technical support they provide is woeful at best. I have been without Internet access for 7 days now.

Plusnet staff either don't care or lack the ability and authorisation to do anything. I would understand if they couldn't find the problem or at least thought it was at my end rather than theirs. The opposite is true, they acknowledge the problem is their fault, they just don't want to do anything about it.

My support ticket has been passed to mulitple departments over the last week, none of whom have made any progress. The most infuriating part of all this come from the circular nature of their tech support. The customer service guys escalate the problem, the hardware people (when they're in the office) say they are working on the problem or it is already fixed, they then send it back to customer service and the great circle continues.

You might be lucky and not have any problems with Plusnet but let's be honest, that's unlikely and if you do have a problem they won't be able to help and you'll stuck paying for a service you can't use and that wireless router will only be good as a dorrstop. Take my advice, do not use Plusnet broadband, it's not worth the frustration.
Plusnet
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