Reviews for Zen Internet

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Zen Internet

Information for this provider last updated on Fri, 18 Nov 2005 14:38:45 GMT

ZenADSL offers reliable 24hr Broadband Internet connection for Home or Business with super fast speeds that allow you to download information in a fraction of the time it takes with traditional dial-up connections. You can send and receive e-mail without waiting, get instant access to Web sites and other online information, use video-conferencing without counting the cost, listen to high quality audio in real time, and even watch or download high quality films and video.

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Reviews

# Results: 11

Date range: 01 Jan 1900 to 08 Jan 2009
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Product: Zen Home 500 [top]
Author
 georgieo
IP
 Logged
Date
 Thursday, July 17, 2003
Business/Domestic
 Business
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Zen internet had a first come first serve offer for ADSL lines to be rolling out to homes in my area.This was after a payment of £57 ish which they charge my cedit card.A week After the offer was put up, another offer came on their website stating no charges to be made for connections and paid up past customers would recieve the same offer of free connections.After the deadline date was passed my line wasn't connected.A few friends already had thier connected.So a telephone calls to zen was made and i was told my name for adsl line wasn't placed.And i would have to wait another week for connection.In which they did.After one month usage my first bill came, so i telephone the office to ask for refund for the first payments and was told the connection charge would be used to pay for two months rental of adsl line. They charge £27.99per month.Now the past month i have been recieving 'final remind 'letters demanding payments for the second months charges which i was told was wave on throught the first payment i made.After countless phoning/emails to their offies speaking to different departments it came to one guys decision that i would not be refunded for the connection charges and i will have to paid the total amount.Now this stinks.. If i had the line connected on time promise by zen, i wouldn't be writing this review. I am now in two minds to paid it and sit back or cancle zen for being out of touch with the real world....
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