Reviews for Zen Internet

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Zen Internet

Information for this provider last updated on Fri, 18 Nov 2005 14:38:45 GMT

ZenADSL offers reliable 24hr Broadband Internet connection for Home or Business with super fast speeds that allow you to download information in a fraction of the time it takes with traditional dial-up connections. You can send and receive e-mail without waiting, get instant access to Web sites and other online information, use video-conferencing without counting the cost, listen to high quality audio in real time, and even watch or download high quality films and video.

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Reviews

# Results: 11

Date range: 01 Jan 1900 to 21 Nov 2008
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Product: Zen ADSL Office 500 [top]
Author
 totemic-chicken
IP
 Logged
Date
 Tuesday, April 13, 2004
Business/Domestic
 Business
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Have had zen 0.5meg service for mearly 12 months now. They aren't the cheapest but I have never had any problems with the service at all. ADSL has always connected and is reliably fast whatever time of day i use it. Had initial problems with the modem i ordered from them crashing my usb hub but that was down to my pc rather than faulty equipment. Zen arranged for collection of the item and refunded me in full promptly with no hassle at all.
Would easily reccomend zen to anyone looking for a fast reliable ISP, and you can;t complain at a months notice to cancel...
Product: Zen Home 500 [top]
Author
 boggits
IP
 Logged
Date
 Friday, January 16, 2004
Business/Domestic
 Business
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
No problems with the service apart from BT maintainace disconnects but theres nothing any ISP can do about those.
Product: Zen ADSL Office 500 [top]
Author
 joshpop
IP
 Logged
Date
 Monday, December 15, 2003
Business/Domestic
 Business
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 11 to 19 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Zen by far is the worst ISP experience I have ever had.

Their support team was unable to resolve a continuous freezing problem, which was troubleshot extensively by myself to the point where it couldn't be any of my equipment.

Support returned one call only out of many promises to return calls, and that only when I was talking about legal action against them.
Product: Zen Home 500 [top]
Author
 trucklord
IP
 Logged
Date
 Wednesday, October 01, 2003
Business/Domestic
 Business
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I have been with Zen on 512k connection for about 4 months and they are brilliant - I have had NO problems at all.

I have just signed up to the 1mb adsl when going live on 6th Oct. I shopped around for the 1mb connection and found other isp's cheaper than Zen, but at what cost for reliability and service ??

I will be sticking with Zen for the forseable future, unless the quality drops off - but then with only a 1 month contract its no hasle to move either is it.

Nice work Zen
Trucklord

check out www.johnnybroadband.co.uk a great broadband search engine delivered by my mate John.
Product: Zen Home 500 [top]
Author
 obione
IP
 Logged
Date
 Friday, September 19, 2003
Business/Domestic
 Business
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
very good,
only problem i had was with the,
netgear router was faulty not zen's fault,
netgear's customer service center is in india and they spoke poor english and take for ever to answer simple questions,
zen emailed me all info required with in ten mins of asking................

only thing find strange is there email renewal
subscription that you pay each month instead of
setting up a direct debit!!
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