Reviews for Orange

Orange


Information for this provider last updated on Thu, 21 Dec 2006 16:14:33 GMT

Orange Internet Broadband services.

*Home phone line needed (not including Kingston Communications), line rental still payable. Inclusive calls available via active broadband connection. Inclusive calls to UK landlines starting 01 and 02 and to landlines in 30 countries. Call charges apply to other calls. Calls can last up to 2 hours, but you can redial as often as you like.

**Speeds in excess of 2 meg are only available in certain areas. Top speeds vary significantly, particularly according to how far away you live from the exchange. If your line won't support the fastest broadband speed Orange will give you the best available. The speed you actually get can also vary depending on the quality of your line, the wiring in your house, the time of day and even the weather.

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Reviews

# Results: 64

Date range: 01 Jan 1900 to 14 Mar 2010
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Product: FreeservePlus [top]
Author
portman1951
IP
Logged
Date
Thursday, July 17, 2008
Business/Domestic
Domestic
Overall impression
Overall rating

Customer service

General service standards
General service standards
Minutes on hold
6 to 10 mins
Is your call returned?
No

Technical quality (Connection)

Reliability
Reliability
Speed
Speed

This user writes:

AVOID LIKE THE PLAQUE, NO PROBLEM WHEN WE WERE ON FREESERVE THEN WANADOO TOOK OVER, EVEN THEN NO PROBLEMS. SINCE ORANGE TOOK OVER WHAT A JOKE! THEY SHOULD HAVE STUCK TO MOBILE PHONES AND LEFT THE BROADBAND SECTION ALONE. THEY HAVEN'T GOT A CLUE ON HOW TO FIX PROBLEMS, KEEP FOBBING OFF WITH EXCUSES. TWICE OUR BROADBAND WENT DOWN AND THEN WE DECIDED ENOUGH WAS ENOUGH, ASKED FOR OUR MAC CODE WHICH THEY DIDN'T LIKE TO HAND OVER, GOT QUITE ABUSIVE ABOUT IT, BUT WE DID GET THE CODE, TOLD THEM TO CANCEL OUR CONTRACT AND THEN WE MOVED TO BT OPENWORLD. THEN AFTER THREE MONTHS THEY THEN HAD THE NERVE TO SEND OUT A THREATENING LETTER DEMANDING THE PAYMENT BY END OF JULY, OR TAKE US TO COURT FOR £18.00 WE HAVEN'T BEEN WITH THEM SINCE APRIL! HOW DO THEY JUSTIFY THAT. ALL I CAN SAY IS DON'T USE ORANGE THEY ARE HOPELESS. THEY DON'T SEEM TO GRASP WHAT YOU ARE TELLING THEM AND GIVE YOU FEEBLE PROMISES THAT THEY CAN'T KEEP.
Product: Standard User [top]
Author
danster123
IP
Logged
Date
Wednesday, June 25, 2008
Business/Domestic
Domestic
Overall impression
Overall rating

Customer service

General service standards
General service standards
Minutes on hold
1 to 5 mins
Is your call returned?
No

Technical quality (Connection)

Reliability
Reliability
Speed
Speed

This user writes:

I have used orange nee wanadoo for about two years now and the only time i have had to phone into a call centre was when i moved home. Although this did take much longer than i wanted (about 24 days), once the new line was up and running the broadband worked just like it had previously. Overall my speed has remained stable at about 6 meg and never drops out.

Having worked in a broadband technical dept for a uk ISP I know how frustrating it is when all of a sudden your bb stops working. However knowing of the wide variety of issues that can go wrong and how often it does I am very pleased with the service Orange provide.
Product: Active User [top]
Author
xxAngelxx08
IP
Logged
Date
Friday, June 13, 2008
Business/Domestic
Domestic
Overall impression
Overall rating

Customer service

General service standards
General service standards
Minutes on hold
more than 20 mins
Is your call returned?
No

Technical quality (Connection)

Reliability
Reliability
Speed
Speed

This user writes:

We joined orange sometime in April 2008 and it has been the worst thing we ever did.. We never had a connection with them for 4wks till we cancelled our package to join a new provider but it took them 2 n a half months to remove our tag off ourline. In total we waited 40+days for our tag to be removed.. they promised us countless times our line would be free.. All you had off them was 7 to 10 days over n over n over.. The customer service skills were terrible, they always seem to got sarky n bitchy n slam down there phone jus because we kept ringing to see if our line was free, finally our line was free when ofcom got involved.. It has been a nightmare so never go with orange!!
Product: Heavy User [top]
Author
jonesthesofa
IP
Logged
Date
Wednesday, May 28, 2008
Business/Domestic
Domestic
Overall impression
Overall rating

Customer service

General service standards
General service standards
Minutes on hold
11 to 19 mins
Is your call returned?
No

Technical quality (Connection)

Reliability
Reliability
Speed
Speed

This user writes:

After nearly 12 months of faultless service and connection, the connection dropped without warning on 28th. April 2008. Despite numerous (expensive!) phone calls to their foreign call centre I still have no connection. I have been told 4 times that the call has been passed to the 'escalation department' and that the problem will be resolved 'within 5 working days'. I call again after 5 working days only to be told that the 'escalation' department hasn't done anything with the call so it will be 'escalated' again and I will have to wait ANOTHER 5 working days!! As I work 7 days a week the five days seems to stretch out forever! I have even been offered 6 months free to compensate me for the loss of service - I don't think I'll be bothering. It seems to me that, as the call centre is thousands of miles away, the staff there aren't bothered about us poor mortals and will tell us anything so that we stop bothering them! I'm sure that isn't true but it certainly seems that way!
Product: FreeservePlus [top]
Author
Cofton
IP
Logged
Date
Wednesday, May 28, 2008
Business/Domestic
Domestic
Overall impression
Overall rating

Customer service

General service standards
General service standards
Minutes on hold
more than 20 mins
Is your call returned?
Yes

Technical quality (Connection)

Reliability
Reliability
Speed
Speed

This user writes:

All I have to say is that Orange broadband was the biggest mistake I made, I wish I had stayed with my previous provider (Freeuk.com).
Their wireless was just hassle to set up in the beginning, I was forever calling their support (based abroad surprise, surprise).
The broadband down time is ridiculous and as I work from home this is a nightmare. You can actually get through to their support but only if there isn't a general problem that affects everyone, otherwise you may as well not bother calling them as you will wait all day.
Recently the connection went down for a whole 24 hours which is just not acceptable. I previous provider did have occasional downtimes but for maybe an hour or two max, with Orange you never know how long.
Sometimes you can connect to your browser but not able to send or receive emails and other times vice versa.
At one stage I was cvalling them about one a week on average, now it's about every 2 - 3 weeks.
Wish I'd stayed with Freeuk.com.
The problem is because I have a mobile deal the whole package is really cheap but I suppose you get what you pay for. I am now seriously looking into paying more per month and moving back to my old provider.
MY ADVICE : Stay with your present provider if you have little downtime, don't be fooled by a cheap package because you do indeed get what you pay for regarding Orange broadband.
Orange broadband
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