Reviews for Orange

Orange broadband
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Orange

Information for this provider last updated on Thu, 21 Dec 2006 16:14:33 GMT

Orange Internet Broadband services.

*Home phone line needed (not including Kingston Communications), line rental still payable. Inclusive calls available via active broadband connection. Inclusive calls to UK landlines starting 01 and 02 and to landlines in 30 countries. Call charges apply to other calls. Calls can last up to 2 hours, but you can redial as often as you like.

**Speeds in excess of 2 meg are only available in certain areas. Top speeds vary significantly, particularly according to how far away you live from the exchange. If your line won't support the fastest broadband speed Orange will give you the best available. The speed you actually get can also vary depending on the quality of your line, the wiring in your house, the time of day and even the weather.

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Reviews

# Results: 54

Date range: 01 Jan 1900 to 17 May 2008
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Product: Heavy User [top]
Author
 fedup and fedup
IP
 Logged
Date
 Friday, March 07, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
OK. I like many others have been criticizing Orange Broadband but I don't think that it is always Orange's fault.

Unless there is something that I don't know most ISPs have to use the BT line unless they go cable or on a mobile. Even Sky has to use a BT line as far as I know.

So much of the problem with every ISP using BT lines could be BT at fault.

For instance we have been over the last three months reverse migrated from Orange LLU to BT IPstream. As I still have my POTS with BT I complain but BT still keep blaming Orange equipment! If it were solely Orange Equipment the only thing left is the ADSL box but we have tried a Netgear Box and got similar stats so our box must be faulty too according to BT!!

BT's websites told Orange and other potential ISPs three months ago that our line could potentially support up to 4.5M. In the last week it has been reduced to a possible maximum of 2M after nearly three months of absolute hell.

If I had not wanted Orange's VOIP to ring France and Australia then I would not have continued but what options do I have now but cable. That gives me no choice.

With BT POTS many years ago we were troubled with amateur radio transmissions from our neighbour on our telephone. BT came out and put a filter on our line. I keep asking them about this filter and whether it is still there but all they say is that they have no record and that our problem is due to Orange equipment!! We have very old cables in our street with no plan of where the BT cables go or inspection hatches. We knew that years ago after being told by a BT engineer. We have a very thin white cable running the entire length of our internal garage wall before it enters the house for our telephone. This cable is well over thirty years old before Broadband was invented. How can this be suitable for Broadband?

It is not Orange here I believe but BT!!

So what are the options for us - none - only Virgin Cable and we don't want phone or TV. We just want broadband with free VOIP to France and Australia which will link free with any landline or similar VOIP. It would seem that we have no chance!!! Is it the governments fault making BT share its lines?
Product: Heavy User [top]
Author
 fedup and fedup
IP
 Logged
Date
 Wednesday, February 20, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
All I can say to the person who has had a good service on broadband with Orange is you are lucky. You must live in a better area than we do with good BT lines.

We were fine with Orange AnyTime until they decided that this service was going to end and we had to sign up for broadband!

Signed up in mid December and still no broadband. Have had to use Pay As You Go at great expense to ourselves because they closed our AnyTime Account and we had no Broadband!!

Complained to Orange. Complained to the ISPA. Orange thought that it was us and that we were doing something stupid. Sent out third party firm - found no broadband signal. Orange called out BT Openreach who promised to come out in half an hour from the call to us. Openreach rang back - fault was at the exchange - there was no signal there either. Promised to put us on BT equipment to give us broadband. Then rang up and postponed date yet again.

What I would like to know is just who is at fault. Is it Orange or is it BT renting out faulty equipment.

All we know is that we have no broadband and we have an exchange in our home town not too far away!

I am of the feeling that this connection problem is at many telephone exchanges throughout the country and that you are extremely lucky if you live in a good area with good connection equipment and good cables.
Product: Standard User [top]
Author
 ES4130
IP
 Logged
Date
 Monday, February 04, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I got 8mb broadband as part of my mobile deal and the majority of the time its excellent.

Average speed is 5mb+ and at worst 2mb at peak times. I am 1½ miles from my local exchange which must help.

My contrat is up soon but looking at some of the other reviews and speeds I am not sure If I will change. Am tempted by Virgin as I have the neccersary cable to my house, but it gets awful reviews.
Product: Standard User [top]
Author
 michaeltam
IP
 Logged
Date
 Sunday, February 03, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I was the Wanadoo broadband customer since 2006 and the service was very reliable and then Orange broadband. The service and the speed is ok and I can get 2MB download speed before 23-01-2008,. The internet download speed dropped to 977kb and the upload speed dropped to 244kbs since 23-01=2008 although my speed package is 2MB download speed and my Broadband line can support up to 3MB.

I wrote to Orange Technical Support for help but they only ask me to check your Internet Exploerer setting and the firewall / anti virus setting but it is not the stoy of slow speed internet.

They finally admitted that they cannot solve the slow speed problem and request you call their Technical support for line checking. I called their technical Support (50p/ minutes) and I found that they only ask you to check your modem setting and the other rubbish thing. They have no experinence / knowledge to solve all your problems.

My view is that Orange locked / setted their server to 1MB download speed to the customers from 23-01-2008 without any notice to the customera and I believe orange break the contract which promised before.

I do not recommend any persons join to orange broadnabd if they are looking for a fast and reliable broadband service.
Product: FreeservePlus [top]
Author
 Sam_1981
IP
 Logged
Date
 Sunday, January 20, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
-------BARE FACED ROBBERS!!!!--------

Everything was fine until I had a problem, then one day, for no reason, the connection went off.

Trying to get reconnected was a complete nightmare! Orange was no help whatsoever. I ended up ringing up their call centre day after day, only to be met by appalling service and staff that couldn't fully speak, or understand English. I was given no real help or solutions to my problem.

Meanwhile Orange continued to take money from my account - though I was receiving no service from them whatsoever. This went on for 10 weeks, resulting in a phone bill of £78.00 worth of calls to orange technical help, no internet connection and very high stress levels.

I have since claimed compensation, but have not been awarded the full amount to cover my expenses and after 4 months and more phone calls to chase this up - I am STILL, awaiting payment. Only God knows if I will receive any money back from these bare faced Robbers.

Needless to say I am now with a new provider - Zen internet - and what a difference - polite service, helpful, knowledgeable staff who speak clear English and a service with very quick response times.

All I can say is NEVER, EVER CHOOSE ORANGE as your broadband provider!
Orange broadband
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