Reviews for Orange

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Orange

Information for this provider last updated on Thu, 21 Dec 2006 16:14:33 GMT

Orange Internet Broadband services.

*Home phone line needed (not including Kingston Communications), line rental still payable. Inclusive calls available via active broadband connection. Inclusive calls to UK landlines starting 01 and 02 and to landlines in 30 countries. Call charges apply to other calls. Calls can last up to 2 hours, but you can redial as often as you like.

**Speeds in excess of 2 meg are only available in certain areas. Top speeds vary significantly, particularly according to how far away you live from the exchange. If your line won't support the fastest broadband speed Orange will give you the best available. The speed you actually get can also vary depending on the quality of your line, the wiring in your house, the time of day and even the weather.

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Reviews

# Results: 62

Date range: 01 Jan 1900 to 04 Jul 2009
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Product: Standard User [top]
Author
 Vinny.M
IP
 Logged
Date
 Thursday, April 16, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I can honestly say that if I had to choose between a dodgy looking drug addict in a pub offering me broadband, and Orange, I'd have more faith in the dodgy guy to come up with the goods.

Orange are the worst company I've ever had to deal with and they cynically exploit their customers while giving you little or nothing in return.

Please don't think the people you see complaining all over the internet are just people who had one-off bad experiences (e.g. orangeproblems.co.uk ).

Orange's entire customer service and broadband system is badly broken. Expect to wait 20 minutes for a two minute YouTube video to upload or to have no internet whatsoever.

Then you'll have to pay Orange more money on their expensive 'customer service' phone lines where you'll be passed around from one incompetent person to another, all of whom will promise you the Earth and do everything but resolve your problem.

If they do decide to provide the service you're paying them for, you'll get it for a week or so. Then they'll slow down your connection to a crawl again, and you're back paying through the teeth to get treated like dirt.

I've been through this process literally dozens of times. If you were in front of me now, I'd literally get down on my knees and beg you not to sign up with Orange Broadband. They really are so bad that they make anti-Orange activists out of their customers.
Product: Standard User [top]
Author
 Gary.W
IP
 Logged
Date
 Tuesday, April 07, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
In November 2007 I cancelled Orange broadband when they bought over Wanadoo (on the basis Orange sneakily tried to enforce a 12 month contract when they took over). As part of the transfer to my new provider (Sky) Orange erroneously cut me off early a week before the Sky was connected lesving me high and dry without broadband. Because of the inconvenience caused the Orange telephone service dept., after a lengthy and expensive call, agreed (and confirmed in a follow up telephone conversation) to waive the final 17.99GBP payment, which I accepted as fair considering the inconvenience caused.

Surprised indeed that just recently (15 months later) I receive a threatening legal letter from Orange's bailiffs threatening court action unless I pay the outstanding 17.99GBP debt!!. This crowd are a shower of incompetent crooks where their right hand has no idea what the left is doing. God knows what bad debt list I am now on!. I paid the sum just to minimise the damage to my credit rating.

What is clear is that Orange as a company is untrustworthy and has no co-ordination between departments - what one department agrees the other will subsequently refute. And they won't mind taking you to court over a few pounds or denting your credit rating. Their management show a distinct lack of control; my advice would be to avoid them like the plague. I have read similar experiences about Orange on other web sites. There are plenty of good quality and trustworthy broadband providers out there - Orange isn't one of them.
Product: Standard User [top]
Author
 Samuel.R
IP
 Logged
Date
 Thursday, April 02, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I had no problems with Orange until I lost my connection for no apparent reason. Contacting Orange's technical support was no help and they didn't bother to phone back . I changed my filters and my modem - no difference. I moved my computer downstairs and plugged straight into the BT master socket - no difference. I reinstalled Windows/ speedtouch software - no difference. I called BT and they carried out a copperline check - line OK. I finally gave up but about 2 weeks later my connection just started back up. It was a bit slow and when I checked my speed I found that I am now capped at 512Kbs instead of the 2Mbs I had before (and I am contracted for). Contacted Orange explaining what had happened and what I had done. All they did was send me an email asking for more info and telling me to unplug my modem and then plug it back in! Contract is up in 6 weeks and I will be changing ISP.
Product: FreeservePlus [top]
Author
 portman1951
IP
 Logged
Date
 Thursday, July 17, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
AVOID LIKE THE PLAQUE, NO PROBLEM WHEN WE WERE ON FREESERVE THEN WANADOO TOOK OVER, EVEN THEN NO PROBLEMS. SINCE ORANGE TOOK OVER WHAT A JOKE! THEY SHOULD HAVE STUCK TO MOBILE PHONES AND LEFT THE BROADBAND SECTION ALONE. THEY HAVEN'T GOT A CLUE ON HOW TO FIX PROBLEMS, KEEP FOBBING OFF WITH EXCUSES. TWICE OUR BROADBAND WENT DOWN AND THEN WE DECIDED ENOUGH WAS ENOUGH, ASKED FOR OUR MAC CODE WHICH THEY DIDN'T LIKE TO HAND OVER, GOT QUITE ABUSIVE ABOUT IT, BUT WE DID GET THE CODE, TOLD THEM TO CANCEL OUR CONTRACT AND THEN WE MOVED TO BT OPENWORLD. THEN AFTER THREE MONTHS THEY THEN HAD THE NERVE TO SEND OUT A THREATENING LETTER DEMANDING THE PAYMENT BY END OF JULY, OR TAKE US TO COURT FOR £18.00 WE HAVEN'T BEEN WITH THEM SINCE APRIL! HOW DO THEY JUSTIFY THAT. ALL I CAN SAY IS DON'T USE ORANGE THEY ARE HOPELESS. THEY DON'T SEEM TO GRASP WHAT YOU ARE TELLING THEM AND GIVE YOU FEEBLE PROMISES THAT THEY CAN'T KEEP.
Product: Standard User [top]
Author
 danster123
IP
 Logged
Date
 Wednesday, June 25, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I have used orange nee wanadoo for about two years now and the only time i have had to phone into a call centre was when i moved home. Although this did take much longer than i wanted (about 24 days), once the new line was up and running the broadband worked just like it had previously. Overall my speed has remained stable at about 6 meg and never drops out.

Having worked in a broadband technical dept for a uk ISP I know how frustrating it is when all of a sudden your bb stops working. However knowing of the wide variety of issues that can go wrong and how often it does I am very pleased with the service Orange provide.
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