Reviews for Demon - Express

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Demon - Express

Information for this provider last updated on Thu, 17 Nov 2005 10:08:43 GMT

Business & home broadband from a major provider in the UK.

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# Results: 19

Date range: 01 Jan 1900 to 17 May 2008
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Product: Demon HomeOffice [top]
Author
 cmyshrall
IP
 Logged
Date
 Friday, January 18, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
In 24 Months, I have only had to call Demon once. They had a hardware failure at their end, and the service ticket was closed out within 6 hours.

So far - very happy with the service and support :)
Product: Demon Business 2000 [top]
Author
 rvr-1
IP
 Logged
Date
 Tuesday, October 09, 2007
Business/Domestic
 Business
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 11 to 19 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Whilst the connection offered by Demon is o.k, the customer service is appalling. The so called technical support staff are simply reading off a screen and have no knowledge to back up what they are saying. They continually pass you from department to department, who then pass you back to the original people you spoke to. The entire process is a joke. I have now changed our company broadband supplier to BT. In summary, because of the awful technical support, I wouldn't recommend Demon to my worst enemy!
Product: Express Pro [top]
Author
 mblondon
IP
 Logged
Date
 Monday, May 14, 2007
Business/Domestic
 Business
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
The product is fine but the customer service is the worst I have ever dealt with in my life. On numerous occassions I had to contact the outsourced accounts dept because they had made mistakes or double charged. It took FOREVER to get this resolved. Promises weren't kept. They are just totally inept.

In the end, I had enough. Closed my account and moved to Be (which I couldn't be happier with). Demon owed me a refund which was promised by cheque "in 5-7 days", that was back in mid February and now it is three months later and they have no record of sending it out. Truly unbelievable.

Avoid Demon at all costs. There are much better choices out there.
Product: Express Solo [top]
Author
 nis
IP
 Logged
Date
 Saturday, October 08, 2005
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
High Latency and low bandwidth during peek times ( 6pm to 1am). Demon denied they had a problem but I've since discovered that other people are experiencing the same thing.
Product: Express Gold [top]
Author
 Bammy
IP
 Logged
Date
 Thursday, September 29, 2005
Business/Domestic
 Business
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
If your seriously considering Demon as your adsl provider, DON'T, there useless. Peak time downloads won't happen unless your happy with a sub 15k speed. If your an online games player, you might aswell quit if your going with Demon as you won't be able to play them. Pings of 200ms on a good night is what you can expect. 'Text chat' Customer services is unbelievable as you get pasted text that answers absolutely nothing and just makes your blood boil. There is a phone line but it's worse than text chat, so don't go there. Demon know they have a problem with adsl, there just not telling any of their customers for some reason, so lies is all we get. *AVOID* like your life depends on it!!
Demon
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