Reviews for Tiscali

Tiscali
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Tiscali

Information for this provider last updated on Wed, 06 Feb 2008 08:50:10 GMT

Competitive broadband and phone packages.

  • FREE wireless router
  • Packages from £6.50 per month
  • FREE phone line rental (saving up to £126/year)
  • Free UK weekend and evening calls*
  • Dedicated customer support
  • Unlimited monthly usage**

*01 and 02 numbers.

** subject to fair usage.

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Reviews

# Results: 145

Date range: 01 Jan 1900 to 07 Oct 2008
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Product: Tiscali Broadband [top]
Author
 MARIAH.FULLMAN
IP
 Logged
Date
 Monday, September 29, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I was happy with the service they provided until I tried to cancel it for a better deal. They sent me a letter promising a "seamless" transfer to my new service provider but on providing the MAC code immediately terminated my service and put a "tag" on the line preventing my new provider from accessing the line for 2 weeks! When I phoned them to complain about the fact that I now had no access to the internet I was told by one of their rude and unhelpful customer service team "I'm afraid you have no choice madam!" When I started to become irate at having no internet for over two weeks she hung up on me. I reported tiscali to "Offcom" who told me they definitely should not have put a tag on my line but there was absolutely nothing I could do about it. I was furious! And am now more so as they have sent me a bill for the two weeks they provided me no service! I would never recommend Tiscali - stay away!
Product: Tiscali Broadband [top]
Author
 whelktrim
IP
 Logged
Date
 Wednesday, September 24, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 11 to 19 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Initially relieved to be rid of Virgin Media when I signed up with Tiscali. Speeds were ok, around 1mbps. In later months the speed dropped right down, (as low as 64kbps!) then became unable to connect at all for about 6 weeks. The technical support service is terrible - had to repeat everything I had said on previous phone calls (do they not keep records??) and was not called back on numerous occasions when promised I would be. Eventually (after loads of phone calls) had a BT engineer come round (at Tiscali's expense) and he did some adjustments to my phone line. Now it works perfectly (fingers still crossed) at 6.5mbps and 100% stable connection. Overall: cheap, but a nightmare when things go wrong.
Product: Up to 8Mb Broadband [top]
Author
 melblackpool
IP
 Logged
Date
 Friday, September 19, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 11 to 19 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Worlds worst customer service I had and still do at the moment worse luck, tiscali broadband and phone. I was moving house and rand and ask them if I could take the package with me was told ring BT ask them to put the phone line on and ring us back with the number, rang BT said no problem but it will be a 12 month contract for the phone if we do it but tiscali can do it for you, so rang back they said no we cant cancel the account with us then ring BT for phone. Whats the use of that will still have 12 month contract with BT. So made my mind up to go with BT, phone on no problem. This all happened on 21st Aug 08 told tiscali to cancle it all on 3rd Sept 08, 3rd Sept comes all still on have rang every day since to be told it will be off in 24 hours, it takes 10 days, broadband will be off in 1 hour, phone in 24, will diconect it manually, will be off in between 1 and 24 hours, spoke to every dept its now 19th Sept and its still all on and checked my bill on line they want to take money out on 1st Oct again I got news for them. They are without doubt the worlds worst customer service team I have ever come across avoid at all costs! Letter sent to general manager still waiting for reply. No surprise there.
Product: Tiscali Broadband [top]
Author
 georgiagarvey
IP
 Logged
Date
 Friday, September 19, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I have never experienced such shocking customer service in my life...
I was happy with the service that Tiscali provided for 2 years and then I moved house and it all went downhill from there. I moved 10 months ago and I've spent, on average, 2 hours a month on the phone to them since. They've not transferred services, failed to send bills (but charging me anyway), disconnecting the service twice, waiting up to half an hour to get through... need I go on?

I would avoid Tiscali at all costs... they may be cheap, but there well below average customer service compensates for this.
Product: Tiscali Broadband [top]
Author
 pippabone
IP
 Logged
Date
 Thursday, September 18, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
DO NOT USE THIS ISP!!!!

The customer service at tiscali is the worst i have encountered. They make it difficult to cancel (or downgrade), and then continued to charge me for 8 months despite having issued me a MAC code. They then have failed to give me a refund, despite promises that it is "in the system" somewhere. I do not believe that tiscali actually have a system, as nothing you request ever actually gets actioned.

Customer service reps just read from a sheet and do not listen to your queries.

I will never ever ever use tiscali again, and would not recommend them to anybody.
Tiscali
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