I've been an o2 mobile customer for a number of years, and definitly have no plans to change my service there, and so when I saw an advert for their Broadband service with an additonal discounts for o2 mobile customers I thought I would give them a try.
I was orignally with BEthere (please see other review to find out just how awful they were....) and as o2 owned them I thought the switch over process would be seemless, and it was!
I made the call to Bethere and requested my mac code. I recieved that the same day (15th Nov) I then gave this information to o2, a few days later I recieved the router, and by the 22nd Nov I was up and running with o2 Broadband, absolutely fantastic 7day turn-around time!
Since being with o2 Broadband it has been less than a week, but touch wood everything has been perfect, the online accounts status feature was extremely useful and definitly empowers the customer and cuts down on potentially time/cost intensive phone calls just trying to find out basic infomation as it's readily available at a push of a button.
As and when over the course of the 7 days between registring and being onine I probably called o2 Broadband 3 times for various reasons. In each of these encounters the call was answered very speedily,the person on the other end took me through security quickly, asked sensible questions to identify how best to deal with the issue. The staff at o2 Broadband are definitly experts in their product and could answer all queries thrown at them, they were polite, courteous and could understand everything I was saying to them, and I could understand everything they were saying to me.
The actual service itself is flawless, the connection speed is ridicuoulsy fast the service has not dropped or lagged, regardless of the number of people in the I live in a shared house - it is a 6 person household) There have been no outages, no one in the house has had problems connecting to the o2 Broadband Router, nobody has had issues accessing the service from any of the 4 floors of the house or from the conservatory or the garden!!
All in all this service is definitly value-for-money, it has been very well planned, the roll-out i'm sure will be highly successful, this is one very pleased customer, I would definitly recommend this service!! I hasten to add that I have been using Broadband for approximatley 6-7 years and at one time or another I been have a BT, Orange, BEthere and Wanadoo customer, I can definitly say that o2Broadband is definitly head and shoulders ahead of the rest in terms of Broadband service, router capabilities and customer service!!
PS - I do not work for o2, I really am a genuinly pleased customer! |
