Reviews for O2 Broadband

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O2 Broadband

Information for this provider last updated on Thu, 11 Dec 2008 11:36:10 GMT

O2 Broadband requires a BT line and is subject to availability.

Non O2 mobile customers may also be want to check out BeThere. "BeThere" is owned by O2 and both (O2 and BeThere) use the same network infrastructure.

Your 1st 3 months FREE if you order before 30 September 2009.

Please note:-

  • Prices quoted are for broadband stand alone. Discounts are available if you are an O2 contract or Pay & Go customer. Check the O2 website for more information.
  • Support is available 24/7 from UK based customer service team.

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Reviews

# Results: 55

Date range: 01 Jan 1900 to 15 Mar 2010
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Product: Standard [top]
Author
 Jimmy.J
IP
 Logged
Date
 Tuesday, October 13, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I opted for the "upto" 16 meg package, so was very pleased when my speed test's gave me 12-14 mb..
Having come from Virgin Media, where online game playing was almost impossible, often the latancy of the line was too great and i would be kicked off with in a minute. Web browsing was horrendously slow at weekends (Was never like that when it was NTL).
Have had no problems at all with 02 broadband, xbox live runs great, demos download very quickly.

All in all very good so far, it might be because my exchange has LLU so gives me a better experience.
i don't have an o2 mobile so i pay £15 a month, which i am happy to pay.
Product: Standard [top]
Author
 Tony.M
IP
 Logged
Date
 Friday, September 04, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Nightmare - had a "marker" on the line which they promised to sort and never did. Got told different things from different people - found out it wasn't active so there was no reason why they couldn't have resolved it. Staff there didn't have a clue and even supervisers hadn't the vaguest idea of "problem solving" - just kept telling me that I could get broadband with them once I removed the marker. Absolutely terrible, furstrating and useless service. Had to abandon all attempts and so fed up, am ditching my o2 mobile 2.
Product: Premium [top]
Author
 Peter.P
IP
 Logged
Date
 Sunday, May 17, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
After 10 years of being with Screaming Net/World Online/Tiscali,I bit the bullet and transferred to O2.I'm delighted that I did.The transfer took just over a week,I was kept informed of progress by a steady flow of texts and when I went online with O2 three days ago my download speed went from a wobbly 1.2meg to a rock solid 3.5meg.Since i have an O2 mobile I'll be paying less than a tenner once the 3 free months come to an end.Tiscali were charging me £15 a month for a grossly inferior service.Thus far,i'm well chuffed with O2.
Product: Standard [top]
Author
 Matthew.H
IP
 Logged
Date
 Wednesday, April 01, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
this is the best isp i have ever been with. i went for the standard 8meg package which is brilliant i get 5meg average and up to 10meg on non peak times. the customer service is the best. 1)english call centre 2)no longer than 1 min on hold 3)so helpful 4)always call you back if they say they will. and the price i pay £12:50 per month which is the cheapest around and it is the best service around trust me i have been with many isp's
Product: Standard [top]
Author
 Martin.W
IP
 Logged
Date
 Sunday, March 22, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Since foolishly joining O2 about six months ago I would strongly recommend that you dont.My computers are now largly decorative whilst they continue to steal £17 off me every month. I have told them that this "service" has no value or use to me. The promise of eight meg was but a pipe dream. They must have know this but they dont care that I try to retrieve my e mails from a worse that dial up connection!One can only hope that one day O2 will know the meaning of the words ;truth and;honesty but so far,not so. DONT DO IT PEOPLE...JUST DONT DO IT!
O2 Broadband
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