Reviews for O2 Broadband

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O2 Broadband

Information for this provider last updated on Thu, 11 Dec 2008 11:36:10 GMT

O2 Broadband requires a BT line and is subject to availability.

Non O2 mobile customers may also be want to check out BeThere. "BeThere" is owned by O2 and both (O2 and BeThere) use the same network infrastructure.

Please note:-

  • Prices quoted are for broadband stand alone. Discounts are available if you are an O2 contract or Pay & Go customer. Check the O2 website for more information.
  • Support is available 24/7 from UK based customer service team.

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Reviews

# Results: 48

Date range: 01 Jan 1900 to 04 Jul 2009
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Product: Premium [top]
Author
 Peter.P
IP
 Logged
Date
 Sunday, May 17, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
After 10 years of being with Screaming Net/World Online/Tiscali,I bit the bullet and transferred to O2.I'm delighted that I did.The transfer took just over a week,I was kept informed of progress by a steady flow of texts and when I went online with O2 three days ago my download speed went from a wobbly 1.2meg to a rock solid 3.5meg.Since i have an O2 mobile I'll be paying less than a tenner once the 3 free months come to an end.Tiscali were charging me £15 a month for a grossly inferior service.Thus far,i'm well chuffed with O2.
Product: Standard [top]
Author
 Matthew.H
IP
 Logged
Date
 Wednesday, April 01, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
this is the best isp i have ever been with. i went for the standard 8meg package which is brilliant i get 5meg average and up to 10meg on non peak times. the customer service is the best. 1)english call centre 2)no longer than 1 min on hold 3)so helpful 4)always call you back if they say they will. and the price i pay £12:50 per month which is the cheapest around and it is the best service around trust me i have been with many isp's
Product: Standard [top]
Author
 Martin.W
IP
 Logged
Date
 Sunday, March 22, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Since foolishly joining O2 about six months ago I would strongly recommend that you dont.My computers are now largly decorative whilst they continue to steal £17 off me every month. I have told them that this "service" has no value or use to me. The promise of eight meg was but a pipe dream. They must have know this but they dont care that I try to retrieve my e mails from a worse that dial up connection!One can only hope that one day O2 will know the meaning of the words ;truth and;honesty but so far,not so. DONT DO IT PEOPLE...JUST DONT DO IT!
Product: Standard [top]
Author
 Anon.M
IP
 Logged
Date
 Wednesday, March 18, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
IT DISCONNECTS , DISCONNECT DISCONNECTS !!! 24/7

If you want a steady and reliable internet connection do not go to O2 Broadband if you are a gamer. i am warning people now , do a bit of research before going to this company , there network constantly disconnects all throughout the day and is useless, the connection boots me off of xbox live every 5 - 10 mins same for ps3 if i was using it for browsing i could live with this but i am very frustrated not being able to get what im paying for and is useless for gaming which is why i signed up to O2 broadband in the first place . ,I have only been signed up a week and customer service are no help at all , I am already in the process of getting my MAC Code and switching isp A.S.A.P
Be warned !!!

Signed a very unhappy O2 Broadband customer
Product: Standard [top]
Author
 Chris.B
IP
 Logged
Date
 Tuesday, March 17, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I feel sorry for the O2 service people. Understandably, they dont fully appreciate how their product works because most of it is backed off to BT. I am a competent data networking professional and moved to O2 service from BT because I was fed up with BT's arrogant service support people. I think O2 have been victims of their own success. Over the past 6 weeks, on an 8Mbs connection my speeds have gone down and down to the point that I cant reliably stream audio. The measurement tools on this site show that my upload speed is better than my download speed!!! connection quality has been as low as 35%. TCP pauses are at 90% instead of about 20%. The symptoms I am told indicate there is traffic shaping going on - which means that o2/bt are deliberately killing my throughput.
If this were a pyramid selling scam the national press would be hounding the perpetrators. At the moment I cant see who could force O2/bt to supply a viable service.
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