Reviews for O2 Broadband

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O2 Broadband

Information for this provider last updated on Thu, 11 Dec 2008 11:36:10 GMT

O2 Broadband requires a BT line and is subject to availability.

Non O2 mobile customers may also be want to check out BeThere. "BeThere" is owned by O2 and both (O2 and BeThere) use the same network infrastructure.

Your 1st 3 months FREE if you order before 30 September 2009.

Please note:-

  • Prices quoted are for broadband stand alone. Discounts are available if you are an O2 contract or Pay & Go customer. Check the O2 website for more information.
  • Support is available 24/7 from UK based customer service team.

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Reviews

# Results: 55

Date range: 01 Jan 1900 to 15 Mar 2010
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Product: Standard [top]
Author
 Derek.M
IP
 Logged
Date
 Sunday, February 28, 2010
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I was on the o2 Broadband access package for less than two weeks before deciding to move on yet again due to an almost unusable connection and customer service who just don't care.

Up until 4pm the connection was almost usable, in fact the only thing better would be basic dial up but after 4pm the whole thing would grind to a halt, youtube videos would take up to fifteen minutes to load ( a 2 minute video), downloading files larger than 5mb would take up to an hour and google was just about the only page that would load reliably.

At least the call centres are based in Britain so that's one plus point and they answer calls within a reasonable time, I never had to wait more than a minute on hold this however does not compensate for the slowest and worst internet experience I've had since I was on tiscali dial up in 1997.
Product: Standard [top]
Author
 Chris.J
IP
 Logged
Date
 Thursday, December 24, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 11 to 19 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
o2 Broadband, worked wonders when we first signed up, easy setup, good customer support, reliable speeds, 4 months in, connection keeps dropping, constant disconnections, speed tests showing good speeds but incredibly high latency when playing online games, o2 as an ISP for playing online games is INCREDIBLY unreliable.

I dont understand how they keep getting rated so high in providers because the service is poor, connections unreliable and overall I feel like i'm being ripped off, its a joke, dont use o2.
Product: Standard [top]
Author
 Trax.R
IP
 Logged
Date
 Tuesday, December 01, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
they were very good during a couple of months when I signed their package, but after it was a nightmare, the connection dropping all the time (2 mn surfing, 3 to 5 mn unavailable). I recommended them to 2 friends when I was happy with their service but now they are facing the same problems.
I don't understand how they are always on top of most the reviews... To avoid at all cost.
Product: Premium [top]
Author
 Mucky.M
IP
 Logged
Date
 Tuesday, December 01, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Initially o2 were great - easy set up and helpful staff. Buying the package was easy and I was updated often with how the connection was proceeding. After becoming active i loaded in their broadband assistant software and imediately noticed little email problems when using outlook - not so much with sending and recieving, but when writing an email the window would 'grey out' every 30 seconds which was very irritating. This interupted anything I was typing and would then continue once the window came back to life. As a reasonably fast typist I wouldn't always notice the 'grey out' and would only know when I read the email back to find great chunks missing. I finally fixed it by removing o2's Broadband assistant software ( on o2's advice wouod you belive). The connectiopn dropped regulary at first but this was sorted by resetting the modem which incidentally I'm using with a wire and not wireless. If you want to use wireless and dont have a computer already set up for wireless you have to buy a wirelss adapter at around £20.

O2 now have an email recipient limit of 50 per hour!! and you can only send to a maximum of 25 recipients in any one email - so effectively if you hit 'reply to all' on an email with 30 recipients only 25 of them would get it. This is of course in case you're a horrible spammer, but I'm not, so it's pants as I often get group emails and like to keep in touch with people this way! When I was sold my package o2 actually told me that I could send an email with up to 100 recipients - hmmnn - methinks they exagerated in order to get the sale which is disappointing and has got me thinking about leaving o2 for a provider with less restrictions.

On the support side - their support is based in the UK and is very helpful and friendly and useful BUT.... it does take a while to get through sometimes - not always but often enough for it to be frustrating. My rule is give up after 10 minutes and try later. Aside from tadry response times and the email limitations I'd say 02 are good and reliable and a million times better than Orange (gggrr) who I was with previously and believe me, the future is most definitely NOT Orange. Just typing that name makes me want to self harm!! Do NOT ever sign up to this hideous company - they will make your online life truly miserable.
Product: Ultimate [top]
Author
 Steven.M
IP
 Logged
Date
 Sunday, November 15, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
O2 Broadband - lets just say I'd be better off using a mobile connection.

http://www.youtube.com/watch?v=CDWFyXz7MX4 - the video sums up my experience with O2 over the last 6 months.
O2 Broadband
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