Reviews for O2 Broadband

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O2 Broadband

Information for this provider last updated on Wed, 02 Jan 2008 13:59:50 GMT

O2 Broadband requires a BT line and is subject to availability.

Non O2 mobile customers may also be want to check out BeThere. "BeThere" is owned by O2 and both (O2 and BeThere) use the same network infrastructure.

Please note:-

  • Prices quoted are for broadband stand alone. Discounts are available if you are an O2 contract or Pay & Go customer. Check the O2 website for more information.
  • Support is available 24/7 from UK based customer service team.

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Reviews

# Results: 17

Date range: 01 Jan 1900 to 12 May 2008
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Product: Standard [top]
Author
 saintchris
IP
 Logged
Date
 Friday, May 02, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I wanted to write a review as I'm always lurking at other peoples and use them to make an informed decision.

O2 Broadband is a revelation so far. It's been installed for only two days and yet the speed is lightning fast opposed to my old BT Homehub. I'll write another review after a month to give a fair assessment.

So, after being connected a day early, the service was simple to set up, I was informed by text and email at every stage of the purchase and installation and the speed is more than what I am paying for. I'm sure that they will throttle this service soon but in the meantime I'll continue to download at lightning quick pace!

All this for £7.50pm?

Bargain.
Product: Premium [top]
Author
 Damoedge
IP
 Logged
Date
 Friday, April 25, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
First of all I'm writing this review as I feel credit where credits due is so important.

I got my new phone line activated by BT on 14/04/08 and on 15/04/08 I was able to register online. Initially the web registration wasn't accepting my DD details so I gave O2 a call. Instantly speaking to them I knew I was in good hands, friendly British voice (Scottish Guy)took my details over the phone and even stated my potential line speed of 7.6Mb which seemed to be on par with what I used to get with Sky.

16/04/08 get a text a 07:00 saying my parcel has been dispatched and will be delivered on 16/04/08!!! plus options to text back for more convenient days. In the end I collected my parcel from the depot on 18/04/08 (my choice)

Various text cropped up saying thats for joining O2, DD being setup etc and that I would be connected on 21/04/08!! That meant 5 working days from day of order to active line.

21/04/08 line activated as promised but I thought I had a duff modem, O2 sent another I got the next day.

22/04/08 After fab help from technical support discovered it was my lan card that was at fault, luckily I had a wireless card in my P.C and I was getting 13.5Mb according to the modem. I never rely on the website speed test but use newsgroups quite a bit and was getting in excess of 1.24MB per second which is fantastic. With that in mind I upgraded to the Premium package.

I'm already an O2 phone customer so knew the service would be good but not this good, it's fab being able to dial an 0800 from a mobile and not get charged, the speed is fantastic for the broadband and told since connecting my line is able to achieve 17Mb, can't complain.
Product: Standard [top]
Author
 subvertjase
IP
 Logged
Date
 Monday, April 14, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I joined after being with Virgin Cable I was not using that much in GB per month so I knew I could make a saving.I also read good raves about O2 and how easy it was.

UK non scripts based customer care was a winner from the start, the supply good re-branded kit, very good txt and email updates of your order and all bang on time.

The pricing is fair and good, what you see if what you get charged no hidden pricing from what I could see.

The service is fast, I getting superior speeds compared to Virgin Cable BB, but O2 have LLU in my area which backs the services reliability up.

I used to be an ADSL skeptic, O2 have restored faith in good customer care and good UK based customer services thank you O2.
Product: Standard [top]
Author
 bhavikdavda
IP
 Logged
Date
 Tuesday, April 08, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
FANTASTIC. I was worried about changing supplier, UK Online had been fairly reliable and was cheap enough. O2 offered free broadband with my upgrade phone offer, so i took it up after reading reviews. i was promised it would be all sorted within 28 days. two days later, a dozen texts letting me know the progress, I'm being told by text that its ready to be shipped and its due for 2m, if thats not convenient, then i just text back to the options provided. FANTASTIC. After hearing stuff from carphone warehouse problems, I'm glad i made the move. VERY IMPRESSED
Product: Standard [top]
Author
 rabyburns
IP
 Logged
Date
 Tuesday, April 08, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Just switched to o2 from virgin media and absolutely gobsmacked by how good the whole system is, sent sms messages always letting me know how the order is going. Even told me when the delivery guy with the modem was on his way, and literally 2 mins later he knocked the door? Crazy!

Their customer services is heads and shoulders above the rest, every company in britain should look here for especially virgin media.

This is a point i have to address, i mean, customer services where english is their native tongue, and its free, open 24 hours a day?

Sounds like common sense, good work o2, if this is what your broadband is like im switching to your mobile network to take advantage of the 1/2 price offer.

cheers
O2 Broadband
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