Reviews for Virgin Media

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Virgin Media

Information for this provider last updated on Mon, 09 Feb 2009 13:28:27 GMT

Virgin Media is the new "Quadplay" service launched by the Virgin group in February 2007. The service replaces cable and ADSL services previously offered by ntl, Telewest and Virgin.

For broadband services, you have the option of cable* or ADSL via a BT line.

* Applies to premises within a cabled area.

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Reviews

# Results: 238

Date range: 01 Jan 1900 to 15 Mar 2010
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Product: Cable Modem (1MB) [top]
Author
 Milton.A
IP
 Logged
Date
 Monday, January 18, 2010
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I'm writing this review to suggest that anyone signing up for Virgin media broadband should think twice.

Service (speed and reliability) had been generally excellent until about two months ago and since then we seem to have outages lasting from minutes to hours about every 10 days, and mysterious slowdowns frequently.

As a user very experienced with modems, routers and networking I get the impression that the Virgin infrastructure has degraded somewhat, and/or is not being maintained as it should be.

I'd like to see Virgin acknowledge the problem and invest in fixing it before recommending them to anyone. We're on 20M and were considering upping to 50M, but it's expensive compared to Sky and recent performance has raised a big question mark over whether it's worth it.
Product: Cable Modem (1MB) [top]
Author
 Roger.D
IP
 Logged
Date
 Friday, January 01, 2010
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I am writing this while on hold to Virgin Media's helpline (one and a half hours now). Do NOT use Virgin Media Broadband! We requested the 50 megabit broadband package and have received the most awrful service.
It keeps going offline, and after three technician callouts, countless phonecalls, a new modem and a new router over the last six months... Here I am calling them because we are offline again. Unreliable service, non-existent customer service and unable to deliver the package they promises. I am so unhappy, I will be seeking a full refund for the last six months as I feel they are in blatent violation of what their contract they promised us.
Product: Broadband [top]
Author
 Suzanne.G
IP
 Logged
Date
 Monday, December 14, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Signing up to virgin wireless broadband was the worst thing I've ever done. Not only has it never worked but when you call any of the numbers for help they cut you off. I think i'm just going to cancel the direct debit and try and a new provider. I really love the please email us bla bla bla, how do they think I can email them when their rubbish broadband doesn't work. I give up.
Product: Cable Modem (1MB) [top]
Author
 Mark.C3745
IP
 Logged
Date
 Friday, December 11, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I had a leaflet saying that virgin would put a cable anywhere we wanted inside and outside.

When i moved into a new house next door they refused to connect me because it meant digging a trench in 30 ft of pavement. So the rest of the street is connected but i am not.

When i phoned the sales guy to see if he could do anything he put the phone down on me.

So they have had my money for 8 years on the nail. Now I am rejected by them. How **** is that!
Product: Size: L [top]
Author
 Tony.B
IP
 Logged
Date
 Wednesday, December 02, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Sorry guys I need to correct my last statement, I'm actually paying for an up to 10mb speed not the 2mb I mentioned earlier which makes this whole thing even worse! I've achieved just over 1MB at the max which doesn't ever hold for long, that's nearly 90% lower than the promised ad, how in the world has the government allowed such a blatent abuse of faulty advertising continue???? Sorry that was a completely stupid question Branson's a big donator to the pockets of the gangsters we call the government, of course they don't mind the big, rich and famous people breaking the law because they're profiting from it all too BIG TIME!!!!!! I bet if a small business like a corner shop promised with fancy adverts that they were taking 90% off their prices and didn't follow through, trading standards would have them closed straight away because that's the best and fastest way to make money. So to wrap up a very very very very very very BIG thumbs down!!!!!!!!!!!!!
Virgin Media
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