Reviews for Fast Broadband

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Fast Broadband

Information for this provider last updated on Wed, 10 Jan 2007 13:45:37 GMT

Fast.co.uk were established in 1999 and are a highly rated broadband supplier who offer the highest level of customer support, and quality of service in the industry.

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# Results: 2

Date range: 01 Jan 1900 to 08 Jan 2009
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Product: Max 15GB [top]
Author
 lankymark
IP
 Logged
Date
 Tuesday, January 22, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I could not believe how good Fast's customer service is.

I was having trouble setting up my initial connection, so I started to dial their customer service. Half way through making the call I thought of something else I could try before taking up their time. So I put the phone down.

Then Fast rang me back even though I had not spoken to them or made a complaint! They quickly helped me to properly set up my connection.
Product: Max 15GB [top]
Author
 emmaw
IP
 Logged
Date
 Friday, February 23, 2007
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Have been with fast since leaving NTL due to poor billing and customer service. Fast have been amazing with a high quality service, calls answered quickly and a very simple to use e-mail service, which even allows me to forward my own domain name to.

The support team have been very polite and quick to fix the few problems I've had, mostly with my own setup, so they get a big 10 out of 10 !
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