Reviews for Be Unlimited

Be
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Be Unlimited

Information for this provider last updated on Mon, 10 Dec 2007 16:28:31 GMT

Up to 24Meg broadband down your BT phone line.

Be Broadband is consistently one of our top performers for speed and quality.

Be availability requires LLU to be complete in your area.

Please check the Be Broadband website for further information.

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Reviews

# Results: 60

Date range: 01 Jan 1900 to 17 May 2008
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Product: Be home 24 meg [top]
Author
 Sk2402005
IP
 Logged
Date
 Tuesday, February 19, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I recently joined Be Unlimited Broadband on their 24Mb Unlimited package.
I highly recommend them, they connected me very quickly (within 5 days) and their supplied wireless router is pretty good. they also sent me text messages at every step which was nice.
Although I only get 10Mb out of the theoretical 24Mb i am very happy with the speed and reliability of the connection.
there also does not appear to be any restrictions on what you can use the connection for either.
they also offer a referral program, so i got my first month free as well.
Product: Be Value [top]
Author
 waylaid
IP
 Logged
Date
 Wednesday, January 30, 2008
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I shopped around for some time when making my decision. I went for Be because of the unlimited downloads, however every aspect of their service is incredible. I was sent text messages throughout the ordering process to let me know how it was coming along. Setup was a doddle.

Best of all is the speed - even though I am on the value package I am clocking up 3 or 4 times the speed of my old BT Broadband connection (admittedly this was at an old address so perhaps that has something to do with it). Fantastic customer service too - literally a faultless service. Highly recommended.
Product: Be home 24 meg [top]
Author
 clicktheo
IP
 Logged
Date
 Wednesday, October 31, 2007
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I found that Be's service overall is great. If you want speed, you've come to the right place, but don't keep your hopes built on the wireless router as it's speed slows from 54Mbps as soon as there are around four PCs connected. Also, the setup procedure begins in a straightforward manner but to complete it you require an ethernet connected computer otherwise you'll have to put up with a lot of trouble! My advice is that you buy your own ADSL 2+ router if you plan to connect more than two computers and/or are an intensive user.

One of the main troubles I had when I was setting up my router was the fact that I had chosen a static IP, and that the details of this (gateway etc) were not included in the documentation, and so I had to call them. Their technical support is good, and although it is somewhere abroad, the people's voices are clear and they understand what you mean beyond the script.

My Be Box arrived on my activation day, although I had received an email saying that there was a slight possibility that it could be late, so they will automatically refund one month's service plus two days of unused internet to all of the customers affected next bill. I also received the opportunity to cancel free of charge, but had the Be Box been late, I already have ADSL 2+ hardware in place.

Overall, if you want speed and you live relatively near to the exchange, its great. Don't assume your speed is going to be excellent, as your performance isn't as the crow flies - the cable may go round several roads in your neighbourhood before it reaches your street's telephone mast. However, beware that email and webspace is charged in groups of five accounts at £2/month. Upload speed is generally excellent, and download speed is relatively good for my proximity to the exchange.
Product: Be Value [top]
Author
 mike.sykes
IP
 Logged
Date
 Thursday, October 18, 2007
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
After an initial problem signing up, the connection charge was waived. Connection was prompt and speed was what BT predicted, following a check with BT Broadband.

Apart from a brief outage of the email server, I have had no problems at all (other than of my own making).

Their help lines are 0808, but I have never needed to phone since connection.

My only - trivial- problem is that Opera doesn't display their Sign-out button so it can be clicked on.

I now have a WLAN for less cost than my previous provider.
Product: Be home 24 meg [top]
Author
 anishabk
IP
 Logged
Date
 Thursday, October 18, 2007
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
BE unlimited is probably one of the worst ISP providers out there and do not disclose all details when you sign up. of course i am stuck with the connection for atleast 3 months now.

when i signed up, they told me that my BT line which is around 450m away from the exchange is well equipped to get atleast 15 mbps but i only get 2mbps now and that too on lucky days. after calling up BE and BT alternatively atleast 6 times and staying on hold for half an hour atleast each time, i still haven't been able to resolve the problem. i have been told now that my phone line is 2 km away from the exchange and that there is no solution to my problem. probably one of the most frustrating experiences of my life!
Be
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