Reviews for TalkTalk

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TalkTalk

Information for this provider last updated on Wed, 20 May 2009 18:51:53 GMT

Free home broadband from TalkTalk with unlimited evening and weekend calls to local national and international numbers.

  • A one off connection fee of £29.99 applies to all packages.
  • TalkTalk broadband comes with 5 email accounts and up to 15Mb of web space.
  • Optional free modem or wireless router for £30.00.

Special note: Prices include a phone line and rental at £10.50 per month.

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Reviews

# Results: 218

Date range: 01 Jan 1900 to 12 Mar 2010
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Product: Unlimited 512Kbps [top]
Author
 Jenish.S
IP
 Logged
Date
 Wednesday, November 04, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Talk Talk is RUBBISH!

I called talk talk on 21st Oct 09 to switch over from AOL on the behalf of my 65 yrs old disabled aunt. I was told that a package with all the necessary paper and router will arrive in 5 days time (by 626th Oc). We waited but nothing arrived from talk talk except a letter saying that it will be delayed; we also got a letter from AOL saying that their service will be disconnected from 2nd of Nov (phone line and Internet). We thought that we will receive a package from talk talk before 2nd of Nov and then talk talk will swap over on 2nd Nov 09.
As we didn't receive any equipment from talk talk, I called them on 4th week of Oct 09 and I was told that they are busy and will be sending a package (with router and stuff) by 7th of Nov, and was told that our telephone line will work as normal, as it is very important for my aunt because she lives on her own and her husband (my uncle) passed away 3 weeks ago, and she is disabled and in regular contact with her doctor.
Guess what happened? On 2nd Nov, AOL disconnected the telephone line and Internet connection. One of my cousin called talk talk to find out yesterday (3nd Nov 09) but he was told that my aunt service was cancelled on 18th of Nov 09 (before we made a fist call to Talk Talk) this does makes sense at all. Now, my disabled aunt is left on her own without telephone connection, I have left my second mobile with her but she struggles to dial a number from there.
We will get the service with the BT instead and I will write a letter to OFCOM about talk talk unacceptable service.
I was very angry this morning and as a result I forgot to bring my sandwich to work... Damn!!!!
Product: Talk 3 with Free Broadband [top]
Author
 Andrew.P9733
IP
 Logged
Date
 Tuesday, November 03, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I was with AOL previous to talk talk and only switched because of bt's ever increasing phone bills, I wish we stayed put as talk talk is s**t s**t in my opinion don't switch to them at all
Product: Talk 3 with Free Broadband [top]
Author
 Jo.J
IP
 Logged
Date
 Friday, October 30, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Their salesmen sweet talk you into switching and once you have switched and locked in they don't really care anymore. I switched, been more than a month now, no broadband. They tell me that the demand is high and it will take more time (weeks). Please dont fall into the mess that I am in now.
Product: Talk 3 International with Inclusive Broadband [top]
Author
 Vaughan.M
IP
 Logged
Date
 Wednesday, October 28, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I have been with TaltTalk 6 years now, and i can honestly say, they have been the Best ISP I have ever dealt with, and i've been on the internet now since 1995.

they are constantly improving their service, my connection is very stable & extremely fast (within the limits of the BT exchanges & cabling).

my connection speed is at moment 21026 Kbps, which increases on a sometimes monthly basis as they monitor the line & make tweaks.

It is very stable, with very few connection losses, though if anybody is expecting 100% uptime from any ISP they are delusional. lots of things can affect a connection, including electricity cables etc. the fact is 100% uptime is a myth.

my uptime at moment is: 640:25:25 hh:mm:ss

and it is only that because of a power cut a while back.

Generally I am more than happy with the service I get for the price I pay.

I certainly do recommend them.
Product: Talk Global Evening and Weekend [top]
Author
 Ke.S
IP
 Logged
Date
 Sunday, October 11, 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
The WORST service I have ever ever ever had from a company. After moving house, I waited eight weeks and still had no broadband! They gave me the wrong dates for installation, text me with the completely wrong name, registered my phone number as a business number, were unable to access my account information, telling me I didn't have an account, when I had one, despite checking it all with BT. I was often disconnected when on a call or transferred. They had the nerve to charge me a cancellation fee when I was told I wouldn't and sent me bill after bill after bill, after being told I owed nothing. It turned out their system had/has generated me four accounts, which still aren't all closed after six months. Looks like I will have to call Ofcom and Otelo for the third and second times, respectively. There are even more problems, but I'll cease my rant here. Don't ever use Talktalk. I'm appalled.

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