Reviews for TalkTalk

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TalkTalk

Information for this provider last updated on Wed, 20 May 2009 18:51:53 GMT

Free home broadband from TalkTalk with unlimited evening and weekend calls to local national and international numbers.

  • A one off connection fee of £29.99 applies to all packages.
  • TalkTalk broadband comes with 5 email accounts and up to 15Mb of web space.
  • Optional free modem or wireless router for £30.00.

Special note: Prices include a phone line and rental at £10.50 per month.

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Reviews

# Results: 199

Date range: 01 Jan 1900 to 03 Jul 2009
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Product: Talk Global Evening and Weekend [top]
Author
 Mandy.T
IP
 Logged
Date
 09 June 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
When I first signed up for TalkTalk it took 2 months and a lot of phonecalls to get broadband up and running. Apparently they were having problems getting the mac code, and the previous broadband was disconnected once the mac code was provided! When it was working I would say I had no problems other than when the phone rang it disconnected the broadband and they said this was because I had a cordless phone. The problems now are I have just moved. Told the homemovers team 3 weeks before I was due to move. I was told that the phone is connected already could be activated with a day to 14 days in the worst case scenario. I moved on the 22nd May my phone line went live on the 5th June after I sent them a long email and letter. I have now received an email informing me that my broadband go live date is the 9th July and they have ordered it today!! Even though I was told it would be activated within a week of the line going live. So from the 22nd May to the 9th July they think this is perfectly fine in activated a broadband account which they do not have to acquire a mac code for. Finally I now have to enter into a new contract with them because it is a new account and even though I said I am the same customer - doesn't matter. I then asked if I had the new deals new customers got and I don't because I am a "new customer". I am also being charged still for broadband and telephone with no break for the move plus being charged £29.99 for admin costs plus they took £70.00 for the cancellation request which I am now fighting for all these costs back.

I WOULD ADVISE ANYONE TO STAY CLEAR OF TALK TALK BECAUSE EVEN THOUGH THE CALLS ARE CHEAP THEY CANNOT OFFER THE SERVICE THEY STATE. CUSTOMER SERVICE IS RUBBISH, THE BROADBAND WHEN YOU EVENTUALLY GET IT IS ALSO RUBBISH.
Product: Talk2 International with Free Broadband [top]
Author
 Rob.S
IP
 Logged
Date
 01 June 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 11 to 19 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I had TalkTalk at a previous address and had no problems at all although the connection was very slow. The real problems came when I changed address and transferred the service to my new address. TalkTalk continued to take direct debits for the old address as well as the new address, and charged a new installation fee (as this was a "new contract") but also charged a cancellation fee for the old address.
Despite the fact that I had entered into what TalkTalk describe as a new contract, I did not get a new router and was left with the old USB wired router, although they offered to sell me a wireless router at double the price I would have paid at PC world.
It has been several weeks now since they agreed to refund all incorrect direct debits, but I still have had no refund and every time I ring, I have to start the whole thing from scratch because the refunds have never been authorized and have never been requested according to their screens.
Connection is fine for a few hours, then I have no connection for a couple of days, then I have connection for a day or two, then no connection for a day or two. Technical support is non-existent and all I get is sympathy - "Sorry to hear that - that should not be happening" but no attempts to get the problem sorted out.

I am now awaiting my refund and when it arrives I will cancel the whole thing and I will refuse to pay a cancellation fee as TalkTalk were in breach of the contract from day one as our date to go live kept being deferred but our charges were not deferred.

The moral seems to be that if it works on day one, it's great, but if you have a problem on day one, you will have problems for ever and you should get out as soon as possible.
Product: Talk 3 with Free Broadband [top]
Author
 Kieran.J
IP
 Logged
Date
 27 May 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Absolutely ridiculous. It really says something on a deep level about a company when they clearly get ALL their business by misinforming and deceiving new customers (as they clearly make no effort to keep customers any longer than their initial contract).

By far the least reliable internet connection I have ever had the misfortune to use. Years ago, it might not have been an issue, but now that banking, shopping, university work etc etc are done on the internet, it really needs to be reliable. Not to mention games etc - more of an inconvenience than anything, but the whole point of being a customer is that someone else deals with the inconvenience.

I don't live here most of the time so I don't have to deal with it - my mum chose this ISP as it's the free broadband with call package thing... When the contract is up she will not be renewing it. Unfortunately she has not yet got into the habit of checking reviews for services before she gets tied in (and really, you shouldn't have to. If talktalk promises a high quality, 8mbps broadband connection, that's what you should get... but let's be realistic, right?).

Anway, I'm going to put the next bit in all caps just to make sure no one misses the vital message here.

TALKTALK IS A JOKE. PROTIP FOR A BETTER SERVICE - THROW YOUR MONEY INTO A SEWER, PRETEND IT IS A WISHING WELL, AND JUST *WISH* FOR 8MPBS BROADBAND THAT DOESN'T DISCONNECT EVERY FIVE MINUTES.

Seriously, I fancy your chances better that way than with this utterly laughable example of a "provider".
Product: Talk2 International with Free Broadband [top]
Author
 Rich.K
IP
 Logged
Date
 20 May 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 11 to 19 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Felt compelled to warn people to steer clear of Talk Talk.

Constantly disconnects (within minutes of reconnecting most of the time)

Poor speed (1.1 most of the time)

Terrible Customer Support (was looking for non existent on the ratings)

Read a review on THIS site giving full marks.

Misleading in every way, I feel robbed as the internet connection is useless most of the time.

The router they sent doesn't work!

Is there any way to leave the 18 month contract?
Product: Unlimited 512Kbps [top]
Author
 Ajay.S
IP
 Logged
Date
 16 May 2009
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Very, very poor. The internet keeps going off. I have called the help desk 10 times (no exaggeration) in one day, they restore the connection and then it goes off again a few minutes or few hours later. Each time one calls one gets a different person to speak to and they all seem to have different explanations for what's wrong. It very, very frustrating and they clearly have a problem. They should NOT be allowed to lock in customers for 18 months, this is highway robbery.
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