Reviews for Spinier.net

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Spinier.net

Information for this provider last updated on Sat, 19 Nov 2005 16:58:10 GMT

ADSL "Keeping it Simple"

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# Results: 18

Date range: 01 Jan 1900 to 09 Jan 2009
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Product: B.) Bells & Whistles - 512k ADSL (50:1) [top]
Author
 d_h2005
IP
 Logged
Date
 Tuesday, July 26, 2005
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
wow ! I signed up to them two months back and have never regretted it. Blistering speeds,virtually no disconnections and fantastic customer service.superlative !
Product: A.) No Frills - 512k ADSL (50:1) [top]
Author
 arlmorling
IP
 Logged
Date
 Tuesday, April 12, 2005
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I chose Spinier at the start of March on the basis of the reviews from this website and the fact that they do not impose download limits (very important for me). From what I read I expected a good service and got even more. I was contacted within one hour of placing my order online to confirm my details and advise me how long it should take. I received several emails keeping me up to date with the progress and also received the welcome pack within a few days which contained all the details I needed to set up my wirelss modem router. The line was actually activated 5 days early - excellent service!
I had been a BT openworld corporate customer for a number of years and experienced numerous issues relating to DNS resolution and slow connection speed requiring the modem to be restarted every couple of days. So far the Spinier service has been exemplary with no outages or issues in the first month.
I would recommend Spinier to anyone looking for a good value ISP with good customer service.
Product: C.) Go Faster - 1Mb ADSL (50:1) [top]
Author
 athlon64bit
IP
 Logged
Date
 Sunday, March 27, 2005
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I chose spinier for my ISP based on the reviews on this site. I have not regretted it. Having been an unhappy AOL customer for several years before spinier is so much better. The technical support staff went beyond what was necessary for example helping me configure my router to be more secure eg filtering outgoing ports. They called me back promptly on a couple of occasions after going away and researching how to configure my router just the way i wanted it to function. They even placed a GUI application on their server for me to download to make configuring my router easier. Very few ISPs would go to such trouble to make their customers happy. So much better than the previous statements i recieved on aol tecnical support such as 'sorry we don't support that' lol. The connection is always on and is always fast. Thanks spinier and thanks to the owners of this site for reviewing isps.
Product: B.) Bells & Whistles - 512k ADSL (50:1) [top]
Author
 Bryanideasmith
IP
 Logged
Date
 Monday, January 31, 2005
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I have had a nightmare experience due to Servicepack 2 incompatability problems, but the Spinier people were endlessly patient and diligent in finding solutions. Heaven knows how they would ever profit from my custom after all the trouble we had getting my router speaking to my laptop, but they never were anything but positive and polite. Not the cheapest, but the best.
Product: A.) No Frills - 512k ADSL (50:1) [top]
Author
 Ocean_Drive
IP
 Logged
Date
 Tuesday, October 19, 2004
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I'm in a student household, and we ordered this package as it was the cheapest!

One call, and everything was setup on time. Details arrived earlier than expected.

However, BT had configured the line incorrectly. Thus when the service was activated, there was interference from 2mb frequencies, thus I was receiving speeds less than 1 kb/s!!

I contacted Spinier and spoke to a very helpful girl and she got onto BT and rang me back to keep me informed of progress. A week later of hassling BT, the line was fixed and it's now fantastic. I experience the occasional d/c, but that's probab;ly due to local exchange/router!

Support is premium rate, but I only had to ring it once. The rest of the time I was emailed and rung. A rarity in today's ISP world.

Definite thumbs up. You get what you pay for. So all you students wanting NTL's home deal, be warned!
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