Reviews for MetroNet

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MetroNet

Information for this provider last updated on Sat, 19 Nov 2005 11:57:59 GMT

Pay as you go broadband.

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# Results: 15

Date range: 01 Jan 1900 to 08 Jan 2009
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Product: PayGo500 [top]
Author
 Dave Goldsmith
IP
 Logged
Date
 Wednesday, July 14, 2004
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 Unknown
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
After weeks of continual evening disconnections METRONET sent e-mails to all customers that they will compensate for their failings, part of letter is as follows:
"That said the following compensation proposal, we believe, is both a
viable and fair offering. Although we are unable to disregard a full
months service fees there are multiple reductions in cost that we will
put into effect which when taken over a period of a few months will
offer most customers savings which in the end will amount to very much
the same and are reductions in cost we are able to reasonably bear
without impact on the quality of service. The compensation has been
built into pricing reductions across the range of ADSL packages and
there is also a lowering in cost of associated data transfer/usage for
all PAYGo customers"
Is this joke compensation? Lets attract new customers with lower pricing!!!
No wonder as they must be leaving in droves.
***AVOID like the plague***
Product: PayGo1000 [top]
Author
 shlozzy
IP
 Logged
Date
 Wednesday, April 28, 2004
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
After a few (4) months I have hardly noticed any change! That is great connection and feedback.
My Xbox connection is good. They advised me well!
How can I compare results when it feels like this service is sooo good, I will never leave!
Product: PayGo500 [top]
Author
 Guppy
IP
 Logged
Date
 Tuesday, February 17, 2004
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 Unknown
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I was wary about this service provider but the pay-as-you-go package looked good and seemed to fit my internet usage. Based on other user reviews at Broadband-Help I thought it was a risk worth taking and I could always cancel the contract after 3 months. MetroNet have been excellent. I was connected to the service 3 days earlier than the original estimate and their instructions for setting up the connection worked first time. I was connecting using an ADSL modem router so it was good that the istructions were so clear as I have only used a dial-up modem before. I suspect that I am now a complete convert to broadband and my usage will have gone throught the roof so I'll have to check the stats to see if the package still offers me value for money. So far I have had no need to call MetroNet for support as their instructions have been good and I am yet to encounter problems. Fingers crossed the service remains at this good standard.
Product: PayGo500 [top]
Author
 mev
IP
 Logged
Date
 Saturday, February 14, 2004
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 6 to 10 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Be careful when signing up with this ISP, make sure you read the small print. ALL PRICES exclude VAT, so for their PAYGO500 if you max out your usage, you'll end up paying £28.19 per month for your connection.
Product: PayGo500 [top]
Author
 Ted Wojewodka
IP
 Logged
Date
 Saturday, December 13, 2003
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
As at 25 Nov, after 2 weeks I am pleased overall with the service. Connection was made as promised although it went down on the first day for a while. My e-mail and phone call received very prompt replies . Whilst the responses did not seem to address the problem, the connection was restored the next day and have not experienced any problems since. Very good price at £10.00 + VAT up to 200mb per month but concerned about the accuracy in the recording of traffic. One to watch. Update 13 Dec - invoice correctly shows level of usage.
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