Reviews for MetroNet

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MetroNet

Information for this provider last updated on Sat, 19 Nov 2005 11:57:59 GMT

Pay as you go broadband.

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# Results: 15

Date range: 01 Jan 1900 to 21 Nov 2008
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Product: PayGo500 [top]
Author
 Martin Williams
IP
 Logged
Date
 Tuesday, October 19, 2004
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 less than 1 min
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I have been with Metronet for just 4 days now, and have no other BB ISP to compare. Connection is always there and is as fast I would have expected.
Wire-only connection was a doddle. I bought modem/4port router before hand. Instructions Metronet gave were very basic, but, as it turned out, entirely adequate. Had problem on connection day - I could not connect at all - phoned help desk who answered within 30 seconds, and spoke to very helpful and knowledgable person who gave me a list of checks. All failed, so called back and spoke to same person, who then concluded that BT had not done their job.
I switched the modem on the next day, and left it. One hour later, it showed connection.
In short, if BT had enable my line when requested, then I would have been working immediately. The help desk phoned me later to check that all was OK. I am impressed.

To clarify the pricing shown by this web site. Metronet start at £10+VAT for 200Mb/month rising to a cap at about £27. Cheep for low use, but hopefully more expensive for heavy users, so this might leave me with a faster connection?

I now (07/06/04) wish to ammend my view. The service is appaling. I frequently have to wait 5-10 minutes for a connection, and once left the computer trying for 30 minutes while I went away to do something else. Metronet blame BT, but it is us poor subscribers who suffer and still have to pay the bill. I expect to move shortly!

All smiles now, have had no problems for several months now, since the above. Would have preferred a more profound apology from ISP for the problems, but can't have everything. :-)
Product: PayGo500 [top]
Author
 tris70uk
IP
 Logged
Date
 Sunday, September 26, 2004
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 Unknown
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
Having read the other reviews I felt it necessary to write in and defend Metronet.
I picked Metronet from the advice on this very site and have been overall very happy with the service.
There were a few bad weeks earlier in the year and a few loging on problems following the changes that were made (by BT), but I knew they were coming because all customers were informed with numerous emails warning and evn the dates and times to go by. After the changes I found it impossible to log on and called Metronet and although it was a little difficult to get through (because they were busy because of the disruption and changes afecting people), when I did get through they were fantastic and helped me correct what turned out to be my poor setting up.
I had to call them again after the lightning took out my modem and was having trouble setting up the new different one. Again easy this time to get through and very quick help to sort the problem.

Bill wise, it is a pay as you go basis and I am on for several hours most night's and have rarely paid more that 19 pounds. I don't think anyone can complain about that.
Product: PayGo500 [top]
Author
 mamothca
IP
 Logged
Date
 Monday, September 20, 2004
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
What can I say - this is a 'no-frills' operation that, for me, has delivered 100%. Accepting the problems experienced by others, I have had no troubles with Metronet except those caused early on by my old modem/router - a Linksys WAG54G - of which the less said the better. Since changing to a Netgear DG834G the connection has been flawless and never clocks at less than 450K. I have yet to have a monthly bill above £14. I find Metronet's communication fine for a no-frills: they use email and the service status website and the information is always up to date. If you want instant response to telephone calls 24/7, you have to pay for it.
Product: PayGo500 [top]
Author
 julian61
IP
 Logged
Date
 Saturday, September 18, 2004
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 1 to 5 mins
Is your call returned?
 Yes

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
I have been with Metronet since April 2003, when they were one of the very first pay-as-you-go broadband ISP's. I have had a few problems with the service, mostly of my own doing, and have found their help service excellent, polite and even humourous!
There have been some times when the service has been unavailable, but this must be set against their charges. I have always paid less than £20.00 per month(usually around £17-£18), and this is network sharing with a teenage daughter.
I have no hesitation in recommending them.
Product: PayGo500 [top]
Author
 isinative
IP
 Logged
Date
 Friday, September 17, 2004
Business/Domestic
 Domestic
Overall impression
 Overall rating

Customer service
General service standards
 General service standards
Minutes on hold
 more than 20 mins
Is your call returned?
 No

Technical quality (Connection)
Reliability
 Reliability
Speed
 Speed

This user writes:
While the pay-as-you-go concept is brilliant, especially for someone who travels a lot like me, I have been extremely disappointed that Metronet are everything you don’t want in an ADSL provider. Poor connectivity, unreliable service, no service level agreement... but worst of all is that Metronet proudly presents the most useless customer service experience you will ever encounter in the modern age.

Why? They have a terrible phone service and sometimes email reply to issues when they feel like it. When their service is down (and therefore you cannot email) they do not have staff available on the phones and do not offer compensation or quick fixes and tend to blame BT for everything. If you question their lack of communication or compensation they get high and mighty and accuse you of not understanding their low cost service.

I really hope they can turn this around in a couple of weeks or I will migrate to a real service provider who understands the meaning of 'customer care' and 'reliability’
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