Broadband News Item

Takes 40 minutes to talk to them on the phone, they have one person working on each departments phone lines, they havent given me a mac code for 4 months despite me asking every 2 days, they are still billing me for a service that rarely exists, they tell you they will phone back but never do, supervisors are NEVER available and now ive started getting emails from inside their company telling me "the biscit is crumbling get out while you can!... what did one shepeherd say to the other shepeherd? Lets get the flock out of here" says it all really, but i cant escape, they are holding my line to ransom!!! cant cancel the credit card direct debit, ofcom know they are in breach of section 22- mac code release within 5 days, but dont seem to be doing anything, and im officially STRESSED, theyre not at either of their listed offices, (ive been there!) and the next step is court!