PIPEX has topped the chart amongst the "big five" ADSL broadband suppliers in a nation-wide survey carried out by price comparison website uSwitch.com and YouGov. PIPEX beat the four largest ADSL suppliers BT, Tiscali, AOL and Wanadoo, as well as cable operator ntl, in the research measuring customer satisfaction.
The survey asked 16,000 broadband users to assess their supplier for aspects such as customer service, technical support, connection speed, value for money and whether they would recommend to a friend.
The results showed that 95 per cent of PIPEX customers would consider recommending the service to a friend – with 42 per cent saying they would "definitely" recommend. Meanwhile, 80 per cent of PIPEX customers were satisfied with their speed/usage and payment plans, while 89 per cent were satisfied with the quality of the PIPEX connection.
According to PIPEX’s CEO Mike Read, the survey highlights that there’s more to the broadband market than price alone: "A few of the smaller suppliers have gone for headline-grabbing deals recently. But at the end of the day customers don’t want the hassle of having to keep switching providers, they just want value for money and good customer service."
"We’re pleased with the results of the survey, but we know there’s still a lot of work to do, particularly as the market evolves to become more about communications and entertainment, including voice and video services into the overall package," he adds.
