Broadband News Item

Every ISP is saying up to "x" mb, subject to certain conditions. It is the same every
where. why pick on s specific one?

I have wanadoo broadband. I also objest to the advertising hype issued by most isp's. untill the exchanges/telephone lines are upgraded we're stuck with slower speeds.I live about 1 mile from local exchange,2 meg is max.

Why are Broadband provides allowed to quote " IF YOUR LINE WILL SUPPORT THIS SPEED. Copper cable will support greater bandwidths / speed than any provider can currently supply now on in the foreseable future.

I do not want this to be considered spam, but I thought I shoudl tell you my story and then, tell you that I have set up a new forum www.wanadooproblems.co.uk so that we can collect all these wanadoo issues in one place. I am sure Wanadoo will find out about teh site soon and their legal department will be in touch - but hey - at least they will have had to have read all the posts! Here's my story (well,l part of it because it goes on an on and on and...):

OK, you're wondering... Why the forum?

Well, because it is now 28 March 2006 and I have not had my Wanadoo broadband connection (which I'm paying for still) since 7 February 2006...

That's 7 weeks if my sums are correct.

And in that 7 weeks, oh what fun I've had...

I think I have spoken to every member of the Wanadoo Technical Support Team... But never the same person twice... And even when I do ask for a person by name, I'm told that they "do not work at this call centre... We have lots of call centres... Do you have the person's extension number?"... No I reply, when I asked for an extension number I was told that these are not given out! "Well, because we have so many call centres, it is not possible for me to locate that person... I will help you..."

They then proceed to tell me that they will help me, I tell them that I am sure they will not be able to as this problem has been occurring for weeks now, but they insist... I tell them that I should speak to a team leader, in fact I would like to speak to a team leader... "That's not possible. Our team leaders are in a meeting at the moment".

They then proceed to tell me that they will put a fault through... For the umpteenth time. I tell them that this has been done previously, on many occasions. But they insist.

And so the saga continues...

And... I nearly forgot to mention that in the beginning, their helpful Technical Support staff had me uninstalling, reinstalling, setting the Livebox back to manufactu

I currntly have a wanadoo broadband account.You have billed me twice this ?WHY?You have also changed my e-mail address and password without telling me!Why??????It better get sorted ASAP!!!!0r I will cancel my account!

Derek McKelvie
73 Kilne Pace
Eliburn
Livingston
EH54 6SH

i telephoned your help desk on 0870 0102462. I have received help from this number before but I got an Indian girl 'Arpita'? who kept me going in circles for 10 minutes without offering any help. Sounded like the tea lady had picked up the phone

i accidently disabled my internet know it isnt working bu tit is workin gon my wireliess laptop. tIP?