|
|
|
Forum Newbie
Group: Forum Members
Last Login: 6/16/2008 2:59:11 AM
Posts: 2,
Visits: 1
|
|
I'm pulling my hair out at the moment. I've just moved to a new house and the area has Virgin cable so we decided to go with that for our broadband.
When I plug my laptop into it I can't access any web sites using normal URL addresses and after about 45 minutes on the phone to virgin technical help we found that it does connect if I put the IP address of any site. (Great, I thought, this lovely Virgin person will soon have this fixed and I'll be on my way) Then the lovely Virgin tells me that it's not a problem with their connection or service it's a problem with my computer/DNS servers. So I need to get an IT expert to fix it for me. Grrrr.
I can connect to any other network (ie. my parent's, my work one and a friend of mine) and use URL addresses fine so I'm thinking it must be a Virgin problem so if anyone could give me some help it would be much appreciated, even something to back to Virgin with would be good.
I've used ipconfig /flushdns and it still does nothing and I've tried changing the dns server to 4.2.2.4
To prove the Laptop works I'm on it now at work.
Thanks in advance.
|
|
|
|
|
Forum Member
Group: Forum Members
Last Login: 1/30/2008 10:26:51 AM
Posts: 29,
Visits: 4
|
|
Can you rattle up a command prompt (I'm assuming this is an MS PC and not a MAC etc) via Start > Run > CMD and type at the prompt
ipconfig /all (there is a space between the G and the /) and no other spaces and post the results back here (right click the top of the window choose Edit>Mark and highlight the area then press enter and it will be on your clipboard for pasting in here or notepad etc.
Then from the same command prompt type
nslookup
and then
exit
and copy and paste that back too. I should be able to see the problem from that.
---------------------------------------------------------------------
For all your Broadband / DSL, MLPPP Bonded, Leased Lines
and Web Hosting needs why not pop over to CCS Leeds Ltd
---------------------------------------------------------------------
|
|
|
|
|
Forum Newbie
Group: Forum Members
Last Login: 6/16/2008 2:59:11 AM
Posts: 2,
Visits: 1
|
|
Thanks for your reply,
I sat up last night for ages trying to sort it, as I haven't been able to get on the net I didn't see your reply untill now and the long and short of it is I sorted it last night.
For any one who is intereted or has the same problem here it is:
I realised that the other networks I could get it to work on were all wireless connections and the Virgin media one at home was connected via LAN.
I'd previously thought that if you change the TCP/IP properties in one of your connections it did it to all of them.
when I checked the TCP/IP properties for my wireless everything was set to DHCP and automatic DNS servers. Then looked at TCP/IP for the LAN connection and it had a load of manually imputted settings from back in the day before wireless at work. so I just checked all the boxes to get IP and DNS automatically et voila. Now it works.
Thanks for your interest and potential help though.
|
|
|
|
|
Forum Member
Group: Forum Members
Last Login: 1/30/2008 10:26:51 AM
Posts: 29,
Visits: 4
|
|
|
|
|