broadband-help.com - Forums / Broadband Providers / Thumbs Up!

Bulldog

notionlogic — Tue, 15 Nov 2005 13:42:54 GMT

I know it's not really fashionable given their recent problems but I've had 2 accounts with Bulldog for over a year now and never had a major problem with either of them!

Onc is a 2Mb deal in South London and the other is a 1Mb deal near Newcastle - it's a long story!

I know their customer service has taken a beating in the media (and from Ofcom I believe) but, as my connections never went wrong, I never had to try to contact them - I guess I was just lucky?

Another happy o2 broadband customer, oh yes!

upanddownload — Tue, 27 May 2008 07:52:01 GMT

After having internet cut off for 23 days and spending upwards of 20 hours, YES, 20 hours on the phone to tiscali's band of unhappy teenagers, getting no where I pulled the plug and looked for a new provider.

After that experience I decided to do my homework and could read not but positive experiences of o2, I have one of their phones and can't really complain (I mean all mobile providers are a rip off, but mine isn't too bad).

When I called the young scottish guy that answered was friendly, up beat, well informed and unpushy. He answered all my questions and was very confidennt about his stuff, add to that a 50 days money back guarantee and I felt more than happy to give them a whirl.

I was advised it would take 6 - 10 day for connection, when I would recieve alerts by text, when the hardware would arrive, when the payments would start, everything you could possibly need was explained clearly. I cannot fault the way the call was handeled at all.

I then explained that after 23 days without service it would be great if they could move the connection date forward and he said he would see what he could do. Nice man.

30 mins later a text to say thank you.

Two hours later a text to inform me that the connection had been moved to four days.

4 hours later, I got a text to explain that now my hardware would be delivered early too.

A day later I got a text to inform me my new router and set up material was being shipped and it arrived the day before connection. On the day of connection I got a text in the morning advising me when my direct debit would start and another shorlty afterwards to explain the broadband was live.

Later that evening when I got home form the pub, I plugged in the router, put in the user name and it was working straight off.

The speed is great, have suffered no losses of connection I really have nothing negative to say at all.

This is my first experience of hassle free telecoms/broadband - ever, I am still pretty shocked. Not only in this sector but generally in life its rare a company gets their act together like this to offer a great service and great customer service. I am very impressed and they deserve all the praise they get.

If you are on the look out for new broadband then defo choose o2, get your tv and phone calls seperately, this is the best deal in town. I'll never use tiscali or sky or bt or any of those companies again.

Cheers,

up and down load.

Talk Talk -Praise

sabbat35 — Sun, 16 Mar 2008 19:43:06 GMT

Ive been with Talk Talk now for 7 months and have to say i am more than happy.I have been with many providers over the years,including NTL - whose box kept turning off giving me the dreaded 169 ip problem that everyone seemed to encounter.
I was then with BT broadband when i moved into my new property [£125 to install line - fantastic] - i detest BT and the fact it is a private company yet acts as a monopoly. 5p minimum call charges,horrific charges for none direct debit,the most expensive broadband packages? The white router thing that constantly turned off?

I decided to switch last year as i was disgusted that BT wouldnt give me a discount - so,without even worrying,i figured that the local network was BT's,so,it worked fine - i would move to talk talk.Im on inetrnational option 3 - i get 5mb - same as BT,i use 5 machines on it,the router resets itself once a month,but thats not a hassle. Im saving over £25 a month - my landline calls are FREE!No minimum 5p call fee etc.
I have called customer sevices once - and my problem was remedied - the guy in India was very savvy and helped me through a slight technical issue.

i wish more people would put up some good reports about them - i know many people who have talk talk and are very happy - i would rather eat my own router than be with BT.

One happy talk talk guy here.

02 Broadband

subvertjase — Mon, 14 Apr 2008 05:59:37 GMT

UK customers care, fast replies, all installed as per time line and a perfect re-freshing change...if O2 keep this up they will change the face of UK broadband suppliers this is quality.

Virgin

raven — Tue, 17 Jan 2006 04:24:29 GMT

I went to a friends house at the weekend. They have just had a baby and his wife wanted to have a break sometimes and go on the internet so she can be near baby but also have a break. They have just got connected with virgin broadband.

I was really impressed with the level of service they said they recieved and also at what they pay each month which is about £15.00.

Anyone else had good exeperiences from them?

BT Yahoo!

Shadow1 — Mon, 23 Jan 2006 06:48:13 GMT

I just got off a chat with my sister and she is raving about her new internet access. She says it is super-fast and that they were so helpful in setting it up and they gave her all kinds of software to use on her computer and some games to play.

So even though it was not me, I thought I would pass it along. I will not mention who she had before, as that may be coloring her perception of BT. Her old provider was doing a pretty poor job.

Falconnet (ENTANET Re-Seller)

snadge — Tue, 06 Nov 2007 19:05:55 GMT

I had the misfortune of signing up with Tiscali....

After 5 weeks of 0.3Mb speed on a 8Mb line
I went with Entanet reseller FALCONNET
www.falconnet.co.uk

it is absolutely brilliant

freephone 0800 UK support and NOT in a mass call centre...1-2-1
monthly contract (not happy? leave!)
High speeds (8mb)
Fixed IP address
NO PORT BLOCKING OR TRAFFIC SHAPING (as advertised)
free webspace
upgrade/downgrade month to month

Orange Broadband

faster1 — Tue, 16 Oct 2007 16:52:17 GMT

Have had very bad experiences with Tiscali and BT and was beginning to dispair of finding and OK supplier.

Having read lots of negative posts about Orange I had not considered them however a friend recommended them.

Signed up received Box when told I would. Plugged it in it all worked, getting free calls and a reasonably fast connection. Have rung the technical people twice, got through the seemed polite and answered my queries.

SKY

Anomus — Mon, 10 Sep 2007 12:36:52 GMT

Well Sky is just amazing for me. These are my simple stats:

System Up Time 21:16:09
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 39715 57726 0 213 1776 11:11:31
LAN 10M/100M 130199 88524 0 2117 294 21:16:07
WLAN 11M/54M 3115 344 0 7 0 21:15:57

ADSL Link Downstream Upstream
Connection Speed 16380 kbps 764 kbps
Line Attenuation 26.0 db 15.2 db
Noise Margin 8.0 db 12.5 db

Most speedtest sites give me a downstream speed of around 14Mb/s and that's at any time of day or night. Not dropped a connection so far.

BT Fusion

gedparker — Tue, 14 Nov 2006 06:34:30 GMT

Can't fault it
Slight hiccup migrating from the ever declining Bulldog, but faultless service for 2 months; 8mb broadband, 2 mobile accounts with outbound calls via bluetooth, 200 minutes, 100 texts, 250 wifi minutes, 1000 call home calls, wireless network of 2 pcs and a laptop- all for £31 per month rising to £61 after 6 months.
One grumble- they don't offer referral incentives; a number of mates are wowed by it.
After dancing with other suppliers for other suppliers for the past few years back to good ol' BT for everything

NTL

stigs — Thu, 19 Jan 2006 10:40:27 GMT

I want to give my due respect to NTL. I have the 10 mb package. It can be a bit more expensive, but I have had good luck. I know others have complained about issues, but it has been very stable for me recently.

"Big Ups" to UKOnline

Shadow1 — Thu, 02 Feb 2006 16:28:40 GMT

I had been having problems with my e-mail spam filter going crazy lately and I was not getting some of my important mail through.

I just got off the phone with a technician named Andy, and after about 90 minutes he had helped me reset my filters on my account and also walked me through setting up my mail program for proper management.

I just want to give them big thank you for all the time and patience.

Demon is good now!

missie — Sat, 28 Jan 2006 08:19:07 GMT

Well after last weekend which was all my fault, I felt bad for bashing demon. Fortunately someone followed up with me yesterday to make sure everything was okay, and it was! Then they offered me a deal on a wireless router. They said I could extend my contract for a year and get the router for free. I decided to give it a shot.

It will be here in two weeks they say. Woohoo. It also includes one card for the computer too.

Demon

missie — Thu, 19 Jan 2006 10:23:15 GMT

Does anyone else use Demon Internet? I use it and it is okay. I have 2 mb. I do not really have anything to compare it to at this point, though. I am able to play some videos and upload my pictures much faster than when I had dial-up. Besides the speed test is there any good way to tell if the service is good?