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Slow speeds

lord_crumb — Sat, 04 Feb 2006 15:10:49 GMT

My internet has been slow all day today. I have been trying to download a video and a demo and it is going like 10k. I have tried to find out what is wrong with NTL and they say "No Known Outages".

Why is my internet going so slow? Anyone else on NTL having this problem?

Avoid DST - Direct Save Telecom

charla102 — Sun, 21 Oct 2007 07:16:18 GMT

A word of advice - avoid DST!!

Their online customer service does not work - they just ignore you!
Tech support only open during office hours so if you have a problem you have to take a day off work to sort it!
Customer services don't exist - they also just ignore you! They don't call you, don't reply to your registered letters...

I asked them for a deadlock letter in July - I am still waiting! And now - they are using a debt collection agency because they refuse to credit me! I paid for non existent broadband that never worked!

Very frustrating trying to deal with them. I wouldn't waste my time!

169 IP Address keeps appearing

Deep.D — Thu, 03 Sep 2009 08:16:37 GMT

I have a Local Area Connection network consisting of two computers and xbox 360. I use a BT voyager 2110 router and my broadband is usually pretty fast.
Xbox 360 and first computer connect fine. My computer is unable to connect to the internet. Under network connections the ip address is always 169.254.173.202. Sometimes when I reboot the computer or reboot the modem the ip address goes back to 192.168.1.something and I can connect to the internet fine but usually doesn't.

I changed the ethernet cable and changed which port it was connected to and the problem didn't go away! I even reformatted my computer and the problem didn't go away!

I am running out of ideas...do I just need to get a new computer because every laptop that connects to the router works just fine!

Pipex/BT Issues help anyone?!!

Lisa.W — Tue, 04 Aug 2009 10:03:48 GMT

I have been with Pipex for a few years.. for phone and broadband on their 8 Meg service.
Our line was only able to hold 4Meg.. and our speeds were usually between 2.3 and 2.5 which was fine.
Earlier this week i noticed a drop in speed.. did several speed checks and then got in touch with Pipex.. did all the usual checks and stuff they say to do.. only to find they said our line only supported 1.5Meg now?? No reason given tho!
Spoke to BT who basically said.. we cant help you.. you arent our customer. They said Pipex could raise the issue with them instead.
Also.. whilst on the phone BT did a check and said our line was now only capabale of 512 Kbps??!
Rang back Pipex (for over 45 mins!!!) and was told nothing they could do.. they were giving as much as they could on the line speed we had... which by this time was registering as our line only being capable of 250Kbps!!!
Nobody wants to help.. Pipex say its BT, BT say they cant look at it as its Pipex.. but at this rate we are going to be on dial up speed by tomorrow tea time.
Any suggestions?? i had thoguht of going to the eschange with an axe and whacking the lot so they HAD to come and look at what was going on LOL... but obviously im looking for some more practical solutions!
I have even thought about giong to BT as a provider .. just so i can ask them to go see what the heck is going on!
thanks in advance
lisa

pipex hassle

john1 — Sat, 17 Mar 2007 12:07:34 GMT

i am experiencing severe problems with Pipex after moving house, mainly with billing & direct debits. I have had lots of lies & problems with customer services. I am looking for support from any interested individuals to dealing with Pipex in any direction that can achieve results. It may be have more impact as a group rather than individually. 0794 1061728

Talk Talk Router fiasco

Snowdrop — Mon, 13 Oct 2008 15:09:25 GMT

Installed Talk Talk Wireless Modem Router today. Can connect to Internet using LAN. HOWEVER..........when I try to connect my Laptop to the Internet I find that there is no connection to Router. There is no visible SSID being broadcast by the Router so I cannot log on and enter WEP/WPA code.

Anybody tell me what I am doing wrong?? Please before I go mad.!!!!!!!!!

BT Home Hub

vandit — Fri, 08 Aug 2008 06:03:49 GMT

Anyone had any problems with theirs...??
I have nothing but trouble with mine (my ld hub anyway).

Around four or five weeks ago it started to stop broadcasting a wireless signal. Thought nothing of it at first, but then it started to happen on a regular basis (at least four or five times a day).

So, I phoned BT Broadband (five times in total, over a four day period, each phone call at least an hour long), they asked for access to my laptop, via GTA, and started to muck around with my laptops wireless settings, after repeatedly telling them that it was not my equipment (laptop, Xbox, Wii, and phone) that was the problem, but the Hub.

Anyway, to cut a long story short, they eventually agreed to replace my Hub, with a new one. I received that this morning, and was very surprised, and a pissed off, to find that they had sent me one of their old Hubs (the white one), when they have recently revealed a new, black Hub. If I want a black Hub, with (supposebly) twice the wireless range, they want 45 quid for it!

New customers get the new Hub for free, but exsisting customers have to pay for it?! Where is the logic in that!? You would of thought they would do everything to keep their exsisting customers happy, not try get more money out of us!

the slow slow death of fixed line broadband

broadbandagent — Mon, 15 Sep 2008 04:24:46 GMT

As a broadband agent of 3 years i have noticed a DRAMATIC downturn in customers.getting sick and tired of the rules and regs of fixed line broadband,i.e mac codes ect holding on for 4-6 weeks sometimes to transfer providers.#
Most have not got the time to mess around with that disgrace called bt to get tags lifted or mac codes hold for hours on end,transfered from one dept to another speaking to the wrong person,ect ect.
I HAVE SEEN QUITE A FEW GOING TO HASSLE FREE MOBILE DONGLES i advise people if they are only checking e mails ect these are great.
#More and more are doing it ,hassle free go to argos £49.99 top up and go.
In fact argos cant get enough of them!!!
Sad when bt FINALLY invest in fibre optics in there buzby dated dax phone lines that they have dramatically missed the boat,BY 20 odd years.
most will have dongles or laptops with built in broadband by the time phone lines are updated.
by that time most people that work for bt on the phone will have a deli accent!!!lol
andy broadband agent

CEO of Tiscali?

michaelalley — Sun, 01 Jun 2008 04:21:36 GMT

I'm having an ongoing battle with Tiscali and whilst the service is OK I find their problem resolution is hopeless - they fail to read letters properly and fail to tie up previous correspondence. The time has come to write personally to the CEO. Does anyone have a name and address for CEO or some other very senior member of staff I can pester please?

BT Broadband

Speedy123 — Tue, 08 Jan 2008 12:23:40 GMT

I spotted the topic on here headed 'Do Not Subscribe' well just as I was thinking that my sentence with BT was over, it turns out that one of their highly dishonest agencies has renewed my contract on the 17th December expressly against my instruction to f*** off. Maybe it was the laughing that they took as delight at their offer but somehow I think it is just more a case of taking the commission and running! Fortunately, the law is on my side regarding this one even if the death sentence is a tad harsh in some peoples eyes but it just goes to show just how much BT care about their customers by allowing this kind of practice to go on.

You might think I'm taking this very lightly but hey, on 11th February I'm changing provider so I have every reason to be happy (well apart from the mortgage extension to cover the helpline calls to India!)

Here we go again

missie — Wed, 01 Feb 2006 09:35:38 GMT

We got everything hooked up with the filters that someone told me to use and everything was working fine, and then it all stopped working again today.

I have called and opened a ticket and they said they would have someone run a line test and call me back.

I am not happy.

Stupid BT

skwales — Sun, 13 Apr 2008 09:57:34 GMT

Using the BT area speed check my house can only get 2MB/s whilst the TWO houses next door either side connected to the same BOX on the post and the same EXCHANGE can get 6.5MB/s

What the hell is going on?

I phoned BT and I didnt understand some guy, I dont think he knew what the hell he was on about?

Im really not happy that everyone else on the street can get atleast 4-8 MB/s and one house which ofcourse is mine only can get 2MB/s

Can someone please explain? and the exchange is about 1000 meters away.

Kind Regards, one unhappy guy.

Virgin Broadband Is A JOKE!!! Customer Service As Well!!!!

broonie11 — Tue, 27 Mar 2007 08:23:56 GMT

VIRGIN BROADBAND IS A JOKE, AND SO IS THERE CUSTOMER SERVICE! I MOVED OUT OF MY HOUSE, CANCELED THE BROADBAND, RE DIRECTED MY MAIL AND 6 MONTHS LATER I RECEIVED A LETTER AT MY NEW HOUSE FROM A CREDIT AGENCY DEMANDING £71, ABSOLUTE DISGRACE! THEY WERENT MUCH HELP EITHER WHEN I PHONED THEM, CHARGED ME ANOTHER £17.99 TO CANCEL, EVEN ALTHOUGH THEY KNEW I HAD NOT USED IT IN 6 MONTHS, SEEMS TOUGH THAT I NEVER CANCELED, MAYBE IM GOING MAD AND MAKING UP THINGS!! IDIOTS!

STAY WELL CLEAR OF VIRGIN!!!!

BT Broadband

anubis1234 — Fri, 20 Apr 2007 06:03:08 GMT

I'm having very bad experience with BT Broadband. About a year ago there was a billing error on BT side and BT cancelled

service and charged me about £250 'for the remainder of contract' and did not want to provide the service. It took a lot of

screaming on the phone before I convinced them that if they charge me, then they have to provide service in return. Currently

I have faulty (intermittent to the point it is unusable) connection for more then 2 months. I've spent over 10 hours on the

phone with tech support and this is still not fixed. Despite their promise, they keep charging me for the service they can

not provide. BT is the only ISP I've dealt so far in UK, I've had broadband in US and Russia for years before and I have to

say that BT is the worst service I ever encountered.

TALKTALK is a joke and rip off

promoto — Thu, 08 Nov 2007 16:58:03 GMT

What can i say that has already been said about this company.
I started haveing problems 2 months ago until then i had a very good connection to the net. But the next 2 months were like hell on earth.
Within 13 nights of useing my braodband it has been droped 59 times yes 59 times. After many phone calls, emails and a letter to there head man NOTHING a big fat NOTHING i have also had my phone line off too. I am sick to death of them. They are the biggest waste of time. I wished i had never gone with them. If i had read some of these posts at the time i would never have done it.
I am takeing them to the top ofcom and a great site called RIP OFF BRITON. By the time i am finished with them there name will be worth nothing.
All i can say to anyone who is thinking of going with TALKTALK dont pay the extra and get a good service and connection.
I could go on and on about this company but i would be here till dooms day.
Will post when i get some sort of feed back.

tiscali avoid

trueblue — Sat, 28 Apr 2007 15:43:16 GMT

I would not use tiscali they claim to be unlimited and top speed let me tell u they are anything but. Its ok during the day as soon between 4-5pm until 11pm the speeds drop from 3-5 meg to under 400kps, if u have a PS3 u cant use it online coz ur speed is way to slow. They did not inform us of this. I have two months left and if i could cancel them i would. oh well. Tiscali offers are good but not true and should be reported to watchdog again since they were in the top 5 on the show they went downhill AVOID THEM AT ALL COSTS. They say unlimited but u are capped,

AOL not providing service

evets_backwards — Fri, 20 Apr 2007 08:25:56 GMT

Hi,

We was previously on AOL Dial-Up and then decided to upgrade to AOL broadband. Unfortunately, the connection was sometimes very iffy. You could get on during the day but had alot of trouble getting online in the evenings, almost impossible sometimes.

Our house is about 2 years old and broadband has only been available for about a year I believe. So my parents asked AOL to downgrade them back to dial-up.

Now checking around various other broadband providers, they say we can get up to 2 meg connection, so I was wondering if the prior experience with broadband was just an AOL thing or if there was a problem down at the BT exchange?

How would you go about checking the exchange?

Also my parents are now locked into a contract with AOL, would we be able to get out of it by saying they could not provide a good enough service, as we can't get a new broadband provider if we wanted to without a MAC code.

Any help appreicated!!

Getting out of my contract

Stitch — Wed, 18 Jan 2006 20:53:53 GMT

One of the reasons I ended up finding these forums is because I wanted to find a new provider. My current provider has me stuck at a high rate and they tell me they will not lower it and I am stuck for another 9 months.

When I first signed up they told me it was only for a year, but now they say I signed a two year contract.

Am I stuck? Is there anyway I can get out of this contract?

Biscit Debacle Continues

pdp — Fri, 02 Feb 2007 04:56:15 GMT

JOIN BISCIT AT YOUR PERIL

Having been with Biscit for over two years on a rolling agreement I called up, and was on hold for over 2 hours in total, to get my MAC number.

At which point I was told I needed to give 12 months notice or pay over £300.

OFCOM here I come.

Stay clear of Biscit. Can anyone help please?

Shadrak — Thu, 18 Jan 2007 12:19:49 GMT

I am after the email address of the CEO of Biscit so I can possibly resolve an outlandish situation with this ISP and my attempt to leave them.
Below is the latest letter to their CEO and should explain a little of what has been going on. If you have any suggestions that would also be good.

Hugh Paterson
18-24 Berkley House
High Street
Edgware
HA87RP

18/01/07

Dear Mr. Paterson

Having wrote to yourself on the 19/12/06 describing the problems I was
having with your company, and my request to cease service and request my MAC
code, I find myself in a position where I have to write yet again, this is
after speaking with trading standards, OFCOM and CIAS.

To give you the background and the reason for this letter; I changed over to
your service as a customer of V21 in November 2006. This was done over the
telephone on the 23/11/2006 at approximately 10:00. The lady I spoke to in
the provisioning department assured me that the package I was moving over
too was a 1 month rolling contract with no penalties, and on questioning a
MAC request would cost £35 (£10 more than V21). I accepted this contract and
stated that a 1 month rolling contract was all I wanted as I needed to
evaluate your service, as the V21 service recently had become very poor,
with what appeared to be oversubscribed servers. She assured me that Biscit
servers were better. She did say that I would have to respond to an email,
but she said, "oh it does not matter I'll acknowledge that for you". (All
this conversation was on a speaker phone and I have a colleague who heard
the conversation)

However this was just the start of my problems, I had to chase up log on
details, change over date etc and was initially given incorrect details, I
even asked for a written copy of details to be sent to me as there was never
any emails arriving.

Things from then on just deteriorated, with unresolved connection problems,
no response, or call backs to over 40 telephone calls over December and the
beginning of January.

Eventually I wrote to you regarding this issue as stated above. I eventually
got an email answer to one question from your technical support department
(this was notified after persistent badgering to your technical support
department on January 3rd), that you do actively throttle torrents (If I had
known this then I would not have transferred to yourself). Your provisioning
then in January contacted me to say that I would have to submit in writing
about cancellation and attached a form. I filled this out even though I had
contacted you in my previous letter in Decemeber. I sent this form however
via recorded delivery on the 9th January.

Having heard nothing for a week or so I emailed provisioning again asking
when I would receive my MAC or when the line would cease. My reply from Mel
Permutt was that I was on a year's contract and would have to make £70
cancellation fee. This is absolutely disgusting as I am not and never was on
a year contract. The contract was for a one month rolling with no penalties.
I have since phoned yourselves and spoken to a Michael True regarding this
and his superiors have informed him that you do not now do 1-month
contracts. In a conversation the previous night with a provisioning team
member I was informed I was on a one-month contract (strange how this has
changed!) This however is not the point I was misled in November by your
operative on the contract I was entering allegedly entering into. I
certainly would never have signed up for a one year contract and would have
paid the £25 for the V21 MAC code and gone to another provider.

I have never received any Terms and conditions from yourselves, or any
contract to sign, or had to do this on your web site, it has only been
verbal over the telephone (Which is, I believe a binding contract, in both
directions).

Accordingly I would therefore request my MAC code of which I will pay the
£35 as you request even though the service has not been what I was told, and
there have been and still are ongoing technical problems since connection.
Because your representative misled me about the contract I entered into
saying it was 1 month without penalties. My initial request for a MAC was on
the 8th December by telephone, however the letter you received was on the
20th December. So with one months notice in writing would be the 20th
January.

We then have to resolve the payment issues. I need to pay for the months
service I have received (Even though this has been intermittent and not
satisfactory) and the £35 for the MAC code. Currently I have been informed
that a direct debit is required for payment for your services, I have never
received any forms to fill in so I cannot make payment. I have ceased
payment via credit card under instruction from your accounts department as
payments were taken that should not have been. They also said that issues
had to be resolved via the provisioning department regarding service and
payments. I have never been contacted by provisioning regarding this!

Under instruction from Trading Standards I am giving you till the 26th of
January to respond to me in writing regarding this issue (5 working days
from the 20th January). I would expect that you would see reason and you
would supply me with the MAC code requested without the £70 penalty (Which
is not valid for the contract I was told I was signing up for). This would
be a good end to a bad ongoing situation, one that is not of my making, but
yours due to misleading information on contract issues. If you will not do
this then please respond with a Deadlock Letter (This is a request from
CISAS).

talk talk rip off

nu2it — Thu, 27 Apr 2006 02:43:03 GMT

Two quid min charge for tech support! Talk ain't cheap

Demon Sucks!

missie — Sun, 22 Jan 2006 10:38:12 GMT

Why did I ever get this service! It has been down all weekend. I just had a lot of time home this weekend to do some web surfing and work on my E-Bay business and my connection is down the whole time!

I need someone more reliable. Anyone else know someone who does not go down all weekend?

Modem Light Stays Red

lord_crumb — Sat, 28 Jan 2006 21:19:56 GMT

I was at my mate Bruce's house and he was having problems with his DSL when we were trying to play a game online at a lan party.

At first it was just slow then we could not connect at all. The connection light on the modem would be red instead of green. Last I checked he still did not have it working. Anyone know what is wrong?

Mail for UKOnline

Shadow1 — Fri, 27 Jan 2006 15:38:10 GMT

I am having a problem with my mail and UKOnline. I have this spam filter called spam assassin, but it keeps deleting e-mail from one website I am visiting. I can not figure out how to keep it from deleting it. I need to get these e-mails but I do not want to turn it off.

Speed issues

raven — Tue, 17 Jan 2006 04:21:03 GMT

I have 2 computers linked up and im getting great speeds from one but really slow loading speeds on the other. They are linked correctly and the network is working fine its just this that im having problems with.

Any ideas why one pc is fine and getting good speeds when the other one isnt?

This has only start happening in the last 2 days

Disconnected

blueangel — Thu, 12 Jan 2006 06:19:20 GMT

As ive explained in another post we use NTL in our home.

We have just been upgraded from 3MB to 10MB but now im having some issies with being disconnected.

Me and my husband play world of warcraft, an online game.

Most weeks there are patch days to update the gaming files. Everytime we try and download the new patches since this upgrade to 10MB we are getting disconnected every few mins during the download.

Its only start happening since getting upgraded and NTL says its out firewall.... well thats not true as nothing has changed on our part.

Anyone else had problems with NTL and downloading large files?