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Help for a friend

Shadow1 — Tue, 17 Jan 2006 05:27:30 GMT

Hey All,

Hopefully someone can help. My friend is using a BT Yahoo Broadband connection through a wired network (three computers use it).

All three members of the house use the MSN Messenger service, yet they are constantly being logged off and logged on again. This happens with each of there software, but what is odd is that it does not happen simultaneously, rather it happens at random times i.e. one minute my friend is logged off automatically but no one else is, next minute another user in the house is but my friend isnt.

Does anyone know what could be the problem? And would anyone know how it could be avoided?

Your help would be much appreciated!

(All users using Windows XP, however Windows ME has been used but the same happens)

Help with broadband away from home

invernessgadgets — Sat, 08 Jul 2006 14:36:25 GMT

Hi everyone i was wondering if anyone could help me. I use broadband in the house (wanadoo)(wireless) i am needing to use my laptop when away on work. What would be the best way to do this i will be connecting into the hotel phoneline.

As you can tell i am just getting used to useing broadband so any help would be app.Thx.

Tiscali/belkin wireless losing connection

Essex_Ian — Thu, 27 Apr 2006 04:26:10 GMT

Afternoon

I've been setting up a friends computer with a Belkin Wireless box and network adaptor on a new Tiscali installation.

The problem is after about 30 mins of good connection, it stops transferring data i.e. no web pages, email etc. All indicators (belkin icon/wireless icon on toolbar) suggest that the connection is still there but nothings happening. I cannot even reach the router config page.

At the same time my own laptop holds a perfect connection with it's own adaptor which suggests it's an issue with the computer.

The assigned IP address seems fine, as does the DNS, although I have manually asssigned them as well (made no difference). I reloaded everything and again it held the connection for a while then dropped it. The computer seems free of malware etc, I have also experimented with router firewall on/off, Norton enabled/disabled and everthing else I can think of. I've set up quite a few of these with no problems so I'm a bit stumped.

P.C is running XP SP2

Any ideas appreciated.

Thanks

Ian

Tiscali

L Wiggy — Thu, 24 Jul 2008 06:20:13 GMT

You know what to do!

Tiscali, Need Legal/Advice!

L Wiggy — Thu, 24 Jul 2008 06:16:58 GMT

What to do?

Ok Guys just canceled my Package with them but i said to them how long i have left with them they said to me i have till next year they said I renewed last month DID I? DID I HECK!

Right Ofcom? or someone else they have renewed my contract 3 times without my CONCENT!!! what should i do? i said i will not be paying for the charge for breaking the contract becuase its their fault .

WHAT HAS HAPPENED?

2 months ago i asked to change my package to a different one with tiscali they took to long and with past service from them i just wanted to cancel after all the hassle of waiting, i asked to cancel over email but on the 1st july i get a phone call asking if i wanted to change package, i said no it doesn't matter i want to change, so i got the number for the cancelation department and they said to me that my contract had been renewed,, i have not asked to be renewed and they should of rang me if i wanted to carry on with the service, i have worked out that they have renewed without concent 3 times! so i said i rang up to see why,, i got told to go to two different numbers and all of them said that they dont know what the problem was, so i got my mac address changed to 02 and i sent a email saying this _>>>>>>

After that i sent an email saying why i want to stop and what i will do!

Customer (Luke Wignall) 22/07/2008 04.12 PM

Just Got my MAC address from you and i will be changing tommorrow, but i read this at the bottom of the email__>

((Please remember, your invoices are in arrears and you are liable to pay for the remainder of your service with Tiscali. Once your final balance has been collected we will automatically stop collecting payment via direct debit/credit card - please do not cancel your payment method with your bank.))

Just to let you know that any charges made except for this month will not be paid, due to 3 unauthorized renewals by you, if charges are made the matter WILL be going to OFCOM And/or ADR . This Is Your Fault, not mine, and giving me deals when i said i wanted to cancel on the phone is not acceptable.

I Will also give you some more points why i and many other people seem to get away from this ISP,,

1) Very Low Costomer Statisfaction, Example, Phone, told to go to 3 different numbers to find out why you were renewing my package without ANY knowledge what so ever!

2) Slow Speeds, 4MB you Counter Said! Only 2.8MB really

3) Took For Ever For Me To Try And Change My Package But You Never Got Back To Me And You Only Seemed To Care When I Said I Wanted To Cancel

4) 3 Unauthorized Renewals From You,, The Package I Had Only Had A 12 Month Contract And You Never Rang, Emailed, Posted, Me Anything about renewal.

5) Too Much Misleading Information

Please do not concact me about this over the phone,, email the Reply to lukewignall@hotmail.com

Very Dissapointed, One Of The Worst ISP's Ever I Have Tried!

THEN I GOT A REPLY

Dear Ms. Wignall,

Thank you for contacting Tiscali Technical Support.

I see that you have taken MAC from Tiscali and will be changing your ISP.

First of all, I apologise for the inconvenience caused to you.

However, about the speed, I have checked my records and found that your phone line supports only upto 3.5 Mbps Internet speed but you have not got the speed of upto 4Mbps.

I would like to inform you that the Internet speed will depend on the quality of your line and distance from exchange. Tiscali always try our best to provide the maximum possible speed to our customer, however factors like distance from your local exchange and line quality, affect our ability to provide you with a good quality broadband service.

However, I request you to let us know the speed you are experiencing so that I can forward it to the second level support with high priority and assure you that our engineers will solve the issue.

However, for any Billing queries, I request you to contact the Billing department as they are in a better position to help you.

You can contact Billing department at 08712223311, option 2 [calls charged at National Rate] (Lines are open from 8 am to midnight, 7 days a week).

For further assistance, please don't hesitate to contact us.

Regards,

Tiscali Technical Support

WHY the hell should i sort it out by ringing a national rate number!

so i just said with another email sayingim going to be stopping payment on the 30th of July am i right doing that? what else shoulg i do i live in uk.

AND THE ISP IS KILL----> TISCALI! <---DIE

Odd speed problem

Muffinman — Thu, 20 Sep 2007 17:25:17 GMT

I have AOL (yuck I know) 8Mbit, but I currently live about 4km away from the exchange. I signed up to this knowing full well that I would only be able to get at best something in the region of 4.5 Mbps connection speeds. The first couple of months worked fine with no problems and consistently achieving ~4 Mbps connection speeds, now suddenly the download speeds have dropped from these fast speeds to just 160 Kbps!

The really odd thing is that the router (DG834G) still states I am connected at ~4 Mbps, and my SNR and attenuation have not changed at all.

I have my router plugged into my BT master socket and I have all other phone equipment filtered in my house. I have also tried disconnecting all other phone equipment and swapping the ADSL filter on my router to make sure a faulty filter wasn't causing the problem.

I have done MANY speed tests and all come out with a connection speed of ~160 Kbps, even though my router still thinks I am connected at full speed.

The wireless on my router is disabled and I have a fresh install of windows running.

I am fresh out of ideas as to what could be causing this, so I thought I would pass it on to a community with a greater intellect.

Any help is greatly appreciated.
Muffinman.

Bulldog Broadband Installation CD

ChrisDeeming — Fri, 04 Aug 2006 09:23:46 GMT

Anyone still have their's?

I don't! Whoops! I can use the Thomson drivers from the Speedtouch website, but it requires the ISP phonebook.ini file.

I assume this will be on Bulldog's CD. Can anyone locate it and e-mail it to me at chrisdeeming@gmail.com?

It'd help a great deal. Many thanks.

Up to 8mb broadband...really?

rbaldock — Wed, 12 Mar 2008 14:10:15 GMT

Hi all,

Just wanted to get your thoughts on my speed results for the past 3 days... It has been terrible recently and got to the point of stupidity... I pay £25.00 a month with AOL UK (dont say a word) for up to 8mbs, I am local to my exchange, using wireless but have excellent signal and is a standard Netgear router...

Thanks.
Rob.

Speed Test Results
Date 10/03/08 15:07:12
Speed Down 2769.40 Kbps ( 2.7 Mbps )
Speed Up 370.01 Kbps ( 0.4 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/12051615897901533865.html
You can give out this URL to other people to show them this speedtest result.

Speed Test Results
Date 10/03/08 18:28:20
Speed Down 989.96 Kbps ( 1 Mbps )
Speed Up 358.09 Kbps ( 0.3 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/12051736515194018304.html
You can give out this URL to other people to show them this speedtest result.

Speed Test Results
Date 11/03/08 08:47:18
Speed Down 2680.81 Kbps ( 2.6 Mbps )
Speed Up 369.93 Kbps ( 0.4 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/120522519645200620173.html
You can give out this URL to other people to show them this speedtest result.

Date 11/03/08 08:59:33
Speed Down 2701.10 Kbps ( 2.6 Mbps )
Speed Up 370.06 Kbps ( 0.4 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/120522593177153620345.html
You can give out this URL to other people to show them this speedtest result.

Speed Test Results
Date 11/03/08 13:09:51
Speed Down 2655.43 Kbps ( 2.6 Mbps )
Speed Up 307.46 Kbps ( 0.3 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/120524094354386124035.html
You can give out this URL to other people to show them this speedtest result.
Speed Test Results
Date 11/03/08 23:37:58
Speed Down 2163.10 Kbps ( 2.1 Mbps )
Speed Up 219.94 Kbps ( 0.2 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/12052786302845575482.html
You can give out this URL to other people to show them this speedtest result.

Speed Test Results
Date 12/03/08 13:17:04
Speed Down 1277.63 Kbps ( 1.2 Mbps )
Speed Up 297.23 Kbps ( 0.3 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/120532776099658713974.html
You can give out this URL to other people to show them this speedtest result.

Speed Test Results
Date 12/03/08 17:49:55
Speed Down 228.49 Kbps ( 0.2 Mbps )
Speed Up 173.87 Kbps ( 0.2 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/120534412292554719401.html
You can give out this URL to other people to show them this speedtest result.

Speed Test Results
Date 12/03/08 18:51:14
Speed Down 138.12 Kbps ( 0.1 Mbps )
Speed Up 146.17 Kbps ( 0.1 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/120534781199267320948.html
You can give out this URL to other people to show them this speedtest result.

Speed Test Results
Date 12/03/08 18:58:33
Speed Down 84.81 Kbps ( 0.1 Mbps )
Speed Up 153.20 Kbps ( 0.1 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/120534823526955421133.html
You can give out this URL to other people to show them this speedtest result.

Virgin Broadband Help

sanke3 — Mon, 01 Oct 2007 11:59:49 GMT

Today i got my Virgin Broadband 4 mbps

the problem is we are sharing the same connection

we just hav one ethernet wire

when i plug the wire into my laptop (Vista home premium) net works

but wen i plug my other friend's laptops, net doesnt just work

the vista based laptops show that its acquiring IP address and fails to get new ip

but wen i again plug the wire in my lappy net again runs

is there any mac binding associated with my Laptop that my friends anre not able to connect with theirs ??

secondly i also purchased Azureware AW-GR520 wireless router
what is the default login username and password to access its homepage 192.168.0.1 ??

HELP!! Broadband not working properly!!

Mimbo Jumbo — Sat, 22 Mar 2008 22:18:17 GMT

Please help! I live in New Zealand and my broadband is working - but works on dial-up speed

The same broadband is used for my sister's laptop and it works perfectly normal. I'm not sure if this matters but the ethernet port symbol is different from mine and my sister's. I've added and attachment of a quick drawing of the symbols.

What max DSL speed can my line support?

dododo123 — Sat, 26 Apr 2008 08:36:28 GMT

Some statistics:

Distance from exchange: about 1.5km
Line attenuation: 54 downstream, 28 upstream
SNR: 6.1 downstream, 7.0 upstream
Rate (kbps): 4097 downstream, 800 upstream

I got all the values (except distance from exchange) from my router.

Whats the max speed my line can support? Also, is there a way to improve these values so I can support higher speeds?

Btw I'm looking to get a 2mbps DSL connection. Right now I'm using 1mbps which works fine, but I want to know if my line can actually support 2mbps.

Please help - 4 months of broadband woe

Arleas — Sat, 02 Feb 2008 11:05:50 GMT

I moved into a rented house with my partner and we needed the internet. How hard could it be?

After 16 (seriously) phone calls to BT to get the line 'reconnected', even though they disconnected it in between the month the previous tenants left, for no reason, we eventually had a working phone line (which then then tried to charge us £350 for leaving our contract early and installing a new line... unbelievable). Our phone number changed when a 'technician' came round and said he had to 'go under ground' to reconnect the line. It hadn't actually been physically disconnected as the phone line ran to the pole, but it sounded like he couldn't be assed to do it. Some days later another technician showed up who actually got our phone line working.

We looked around and found the Virgin Media Max ADSL 8mb offer. It was a 'free' wireless router, 'free' anytime calls to a UK landline and an unlimited* download service. They quoted that we could receive 4mb from the email they sent. We were happy with this, so we placed our order. Afterwards I would find out that we are 870m from the exchange.

This is when the broadband problems started. After the line was activated, during the 10 day testing stage our router would continually disconnect and struggle to reconnect. After 10 days, it was terribly slow - around 0.1 to 0.3mb - but our router was connected at about 2.5mb.

I then called customer support, who were useless and I had to pay 10p a min for the privledge. The only suggestion was to call tech support, at 35p a min with a 10p connection charge. Essentially, I had to pay for something that they had broken. Tech support were then equally clueless. I eventually worked out that our phone line might be faulty - so I took the BT tech gamble (that is, if your equipment is at fault, you get billed around £220, if its BT's fault, its free). It turns out that our line was running through some leaves, and we had a new master socket fitted and a brand new line installed.

However, nothing improved. This was because the line sychronisation occured on a faulty line, reporting it back to the exchange as being 0.5mb. After a ridiculous amount of calls to Virgin, they finally worked out that they needed to resync the line. After this I could then connect at around 4mb. Our connection was better, but still awful.

After £50 worth of calls to tech support, they were still completely clueless, and simply informed me that my line can only handle 0.5mbps. I mentioned that I was quoted 4mb, but they said that it was a post code checker, and not an individual line test.

Can you believe they sold me an 8mb service when they knew i could only get 0.5?

Eventually, after the new line went in our speeds improved - up to around 4mb during the day, but the test was erratic. It went steadily up, and then back down to around 2mb. Now, we get around 1.5mb to 2.5mb during the weekday and around 0.1 to 0.5 over the weekend. However, the connection is extremely erratic - websites appear not to be there until refreshing when it will eventually 'find' the site again. This was, so I was told by a senior technician, that the service was oversubscribed and too many people were using it. Thanks for letting me know, Virgin!

However, the plot thickens when another guy told me to ignore the 0.5mb quote as BT will update my details at the exchange soon. After 4 months, it still says we can only get 0.5, even though our IP profile is now set to 2.5mb and our router stays on at about 3.5 if it's been on for a few weeks. If I power it down just once, Virgin cans the connection down to 2.0mb which then slowly builds up again.

All this information has been accumulated by calling Virgin and BT for hours and wasting even more hours providing my own tech support for a broken service.

The final straw came when I managed to download a couple of game demos on the xbox live service. Our connection was shit-canned down to 0.1 and I thought our line had been damaged. It took three phone calls to tech support until some arrogant jobsworth chastised me for download 5gb of data (on my awful connection) and told me I'd been put on a cap list - limiting my service to 0.5mb. When I said I can barely get 1, and it's erratic, he explained 'yeah, that happens sometimes'.

When you read 'unlimited' on the Virgin website, actually read 'about 5gb data limit a week' or simply 'not unlimited' or 'we're greedy liars'.

Our connection is still terrible after 4 months. I've noticed some hiss on the line, but I'm not sure I want to gamble £250 in case it turns out to be working within limits or an equipment fault.

Here are some conclusions I've drawn:

* Virgin Media is over subscribed on the ADSL service- expect shit speeds.
* Customer service are useless and downright rude. Their aim is to put barriers in between you and achieving your goal in order to save money. Wait for the 'we can't do anything unless tech support have left a note on the system' chestnut for ultimate buerocratic confusion.
* Technical support contradict each other depending on who you speak to. Mostly rude, but a few people there do have their sense of humanity intact. Others are moral wreckages.
* After listening to the 'Hey, you' when you call and their falsified 'zany' crazy hip music for the 50th time, you'll begin to suspect they spend more money on crap ads with Uma Thurman than actually providing a good service.

If you've managed to get this far, then thanks a lot. Do you think I should get BT over (again) to check if my line is knackered or do they think I lucked out on the infrastructure and can only ever get 0.5mb? I can hear some hissing again when I make a phone call (on a wired phone), and do you think that doing a line test on a broken line reported back a reading to the exchange that should now be fixed since the new line went in? Do you think its Virgin's fault?

Thanks again, and I really hope you guys can help.

Dr Speedtouch problem Checking SNR,

microbar — Mon, 27 Mar 2006 09:56:31 GMT

Have been on pipex solo i meg for a year now.

going adsl max next,

Have tried to test the SNR
With DR Speedtouch Diagnostics
But Get this error
A Problem is detected to the internet

Anyone know how to solve this
I have a speedtouch 330

Tiscali...cannot connect to server

knownothing — Wed, 24 May 2006 02:06:22 GMT

I have a wireless BT Voyager 2100 connection toTiscali Broadband.
Recently both myself and my daughter who has the same connection on her computer keep llosing our connection to the internet with the message "cannot connect to server". The only thing that seems to work is to turn router on/off and restart computer. After that it seems fine for various amounts of time sometimes hours sometimes less. As both computers are affectedI don't think the problem is there. Any ideas?

Help!!! Internet doesn't work but stays connected

Pashion — Fri, 07 Mar 2008 08:53:33 GMT

Hi guys, hope you can help

About two years i had a LAN network connection in my universities halls of residence, which worked fine - plug in the ethernet cable and away you go!

I then moved in with my (ex)wife and got an ADSL connection with POipex UK via a modem etc. Thats when this problem started.

It worked fine until i updated avast anti-virus home edition and zone-alarm pro. Then when i rebooted the computer it just stopped dead! I mean nothing, internet said it was connected yet 'problem loading page' all the way. I panicked and just set up my ex's computer on the internet and left mine upstairs. For two years.

The computer works ok so i'm certain there is not physical problem and it can;t be the ethernet adaptor because that worked prior to the ADSL cock-up.

I had Virgin Broadband installed yesterday (via ethernet cable modem) and i am having the same problem. I can ping my own address, i can ping www.google.com and various others and my ipconfig /all also gives me the response that everything is fine. My connection settings are set to automatic AND they match the ipconfig /all results to the letter.

I even booted up in safe mode and it STILL wouldn't connect. I have uninstalled all my anti-virus and firewall software (risky i know) and still nothing. It doesn't let any of my internet programs connect either (MSN Messenger, Soulseek, Limewire).

There are a couple of things i have noticed though:

- One day my PC randomly deleted MSPaint and Internet Explorer which i re-installed yesterday.
- Whenever i try and open Windows Firewall it won't let me, it gives the error message that it cannot start.

I am at my wits end, i have all of my data backed up to DVD's and am just waiting on a copy of XP before i format the thing and start afresh but if you guys can help me before i resort to that i'd be well grateful, i'll even buy you a cuppa tea!

cheers

Help with Sky Broadband

TAMS25 — Wed, 18 Jun 2008 06:08:02 GMT

Hello,

We have just got a new pc and we have just signed up with Sky Broadband. We did the installation this week and everything seems to be ok the only thing is if I want to upload a photo on facebook or send an attachment via my yahoo E-mail account (basically anything we upload via the internet) the PC crashes - could this be the broadband?? Any help would be much appreciated

Thanks

Tam

Extension Cables

karmer70 — Sun, 20 Apr 2008 10:51:31 GMT

HI everyone, I am having issues with my internet speed, and consider this is due to the fact that I have a filter inserted into my master socket by the cable to my modem is an extension cable of which runs the whole way up the stairs to my PC meaning that I am not getting the full speed I need, i have also tryed replacing the cable but no joy. Any advice?

Rebooting router temporarily restores ADSL speed

vard0 — Fri, 27 Jun 2008 08:24:23 GMT

I am on a (supposedly) 8MB connection with Bulldog. For the past month or two my connection speeds have been around 2mb.

I am on a Netgear DG834G (version 3) with firmware version 4.0.1.37.

I checked the router and it reports that it is connected at around 6464 kbps.

However speedtest.net only shows a connection of around 2 _ 3 mb.

If I reboot the router the speedtest usually increases to around 5 / 6 mb but this only lasts a few minutes before slowing down again.

Any ideas?

TalkTalk Slow with Dynamode R-ADSL-C4-W-G1

1976saint — Tue, 22 Jul 2008 11:14:58 GMT

Dear All,

I have just tried to install a new Dynamode R-ADSL-C4-W-G1 wireless router in a friends house replacing TT's SmartAX MT882 non-wireless router.

I've had to remove the Dynamode as it was unable to access the internet very fast or indeed at all. The TalkTalk on the other hand is very quick doing the test below was instant response.

Router configured with correct username/password btw.

The problem: When opening a browser and typing www.google.com the return is instant. When searching for the BBC the return is instant. When clicking on the BBC link it is slow but eventually comes up 10-20s delay. When trying to get to the sport page it might take 30s+ it at all to get there.

The customer uses MSN's live email. Again the initial login screen is quick but when trying to login it is slow. When their email page eventually show it is slow, I'm talking dial-up.

Here are some stats:
TalkTalk SMART MT882

Type: ADSL2
Bandwidth Down/Up: 6059 / 925
SNR Down/UP: 6.0 / 6.0
Attenuation Down/Up: 46.5 / 27.0
CRC Down/Up: 0/1

WAN = PVC-0
VCPI = 0/38
PPPoA
VC-Mux
Default Route = Enabled
IGMP = Disabled
Configured MTU = 1432

IP Routes
66.24.232.134
66.24.232.135
78.149.192.1
79.149.205.238

Dynamode R-ADSL-C4-W-G1 - Second reading after a reboot of router in ()

Type: ADSL2
Bandwidth Down/Up: 4972 / 1019 (6226 / 1017)
SNR Down/UP: 6.0 / 5.6 (6.3 / 6.3)
Attenuation Down/Up: 47.5 / 25.7 (47.5 / 25.8)
Attenuation Rate Down/Up: 5736 / 1016 (7296 / 1040)
Output Down/Up: 12.9 / 0.0 (12.9/0.0)

VCPI = 0/38
PPPoA
VC-Mux

Gateway = 98.241.0.1

IP Routes
P-DNS 62.24.252.134 | 223
S-DNS 62.24.252.135 | 222

MTU = Unfortunately I cannot see this setting in this routers firmware so cannot confirm this setting !!

To me the figures between the two look similar but I'm no expert hence this post. The dynamode web site as a message about an firmware update for this router which I've applied, (v53.2.01.01) to do with "an issue with resolving the ISPs DNS servers and in some cases does not acquire the correct DNS".

Obviously the talktalk works like a charm so I know it's not the line.

Any help much appreciated - Regards, Paul.

Can't connect using URL but can using IP Address

darrens666 — Mon, 16 Jun 2008 03:08:25 GMT

I'm pulling my hair out at the moment. I've just moved to a new house and the area has Virgin cable so we decided to go with that for our broadband.

When I plug my laptop into it I can't access any web sites using normal URL addresses and after about 45 minutes on the phone to virgin technical help we found that it does connect if I put the IP address of any site. (Great, I thought, this lovely Virgin person will soon have this fixed and I'll be on my way) Then the lovely Virgin tells me that it's not a problem with their connection or service it's a problem with my computer/DNS servers. So I need to get an IT expert to fix it for me. Grrrr.

I can connect to any other network (ie. my parent's, my work one and a friend of mine) and use URL addresses fine so I'm thinking it must be a Virgin problem so if anyone could give me some help it would be much appreciated, even something to back to Virgin with would be good.

I've used ipconfig /flushdns and it still does nothing and I've tried changing the dns server to 4.2.2.4

To prove the Laptop works I'm on it now at work.

Thanks in advance.

Poor Virgin ADSL Speeds

Tadpo1e — Sun, 30 Mar 2008 12:46:41 GMT

When I first had broadband installed in this house the phone line was in someone elses name and we were getting the 1mb connection that we were paying for

That person moved out and i had a new phone line put in, in my name and since then we now only get a 512kb connection on a good day

I put this down to a poorly routed line from BT (as thats what virgin told me) and the line attenuation supported this (as its 60.5db)

However, last night i was lookin at a site that said that for a line attenuation of 60 i should be getting a 1.5mb connection (or upto)

and when i do a speed test, i use the london server (as its recommended) and the site tells me that i am in fact less than 50miles away from london, when i live near liverpool over 200 miles away from london

would this be causing me speed problems as i dont fully understand the technical details of broadband internet

Sky Broadband log in problems

doodle67 — Thu, 20 Mar 2008 19:19:02 GMT

Hi

Is anyone else having problems logging into Sky broadband? I keep getting page is unavailable and router has all the light on. Basically have to disconnect the netgear box then reset it and re start the computer. I ask because another lady I work with is having similiar problems.
Sky tech support - spent a whole evening doing different things and checking settings that my house phone ran out of charge and cut us off. (was supposed to get more help within 72hours!). After that the broadband just started working.
Each time I call I have to check the same things and they won't say if there is a problem at their end.

Help

Belkin G+ MIMO router problems

PGez — Sun, 10 Feb 2008 05:46:48 GMT

Hi,

I would like to get help in connection with Belkin G+ MIMO router (F5D9230-4)

I use this router but I have problems: Sometimes the speed is decreased, If I browse something via the internet, that is ok, but If I do not touch to the internet, examples I read something than the the speed is decreased, disconnected.

I try to updated the firmware sw, that was not successful. The Belkin site offers 3 type of version sw. During the update I've got an reponse about the uncompatibility.

Wht can I do? Thanks

Virgin / Belkin Router / Speed Issue

pr1mate — Tue, 13 Nov 2007 14:43:01 GMT

I pay for Virgin Media Broadband up to 8MB DSL and access the internet through my Belkin wireless router.

The Belkin is connected at 54Mbps but having completed download speed tests I am running on average:

Speed Down 96.22 Kbps ( 0.1 Mbps )
Speed Up 312.19 Kbps ( 0.3 Mbps )

I cannot figure out what the problem is. Could it be my router? A problem with the line? Apparantly the line should be capable of up to 2.8MB download speeds.

How do i use Inclusive Openzone Mins

wolfy — Fri, 25 Jan 2008 04:45:45 GMT

Can any one advise how i use the 250 inclusive mins i have with my BT broadband package. I have registered with BT Fon and when i look at my available mins it says 250 for Fon and 0 for Openzone. Trying to find out from Bt is impossible.

Thanks

Wolfy!!!!

BT Business Broadband Help!!

Munky — Sun, 21 Jan 2007 14:51:48 GMT

This is a long long shot....

But I need a copy of BT Business Broadband Installation Disc... pretty sharpish!!

Does anyone by any chance have a copy of the CD, that they could send me as an image file!??

Im desperate!

Any help is greatly appreciated!

problems with dchp in virgin

krommagh2005 — Tue, 16 Oct 2007 06:28:51 GMT

i had to install windows xp pro corp version 2002 with service pack 2. when i ran the ntl broadband installation cd it wouldn't install saying there was a problem with the dchp. Can anyone please help? I tried re-installing other versions of xp but when i change the bootup to cd in the bios and restart the pc it won't load. when it comes up with the prompt to install from cd i press enter but it just repeats the prompt and goes on to boot from the hard drive. any help would be greatly appreciated. i only have one hard drive so reformating it isn't really viable, and i don't know how to create a partition on a hard drive with the operating system already installed.

HPipex Homecall problems started Sat 22/12/07 am

Beryl — Sat, 22 Dec 2007 19:13:41 GMT

I used to get 1.4 MB connection, but this has slowly decreased to 1.2 MB. I tried to access the Internet at 9 am. Saturday, but was unable to get connected. The phone was working, so I disconnected and reconnected the Modem, tried a System Restore. No joy. I phoned Pipex Homecall, and there was a recorded message about BT work ongoing at Staines which might cause the connection to drop over a 3 hour period. I couldn't even connect. I started phoning at 12. 10 minutes hanging on to an 0870 number. I tried several times to get through. Finally I got through at about 2 pm. I was told to reset my access code to the Techies default, wait 10 minutes, then try to connect. No joy. Another hour before I got through again. I was told they would ring me when they got it sorted, but it wouldn't be until after Xmas! I was asked to leave the modem on until 8 pm. I found by chance at 6 pm that I could connect ... just!. The "speed" is down to 192.0 Kbps!!! I then emailed support at 7 pm, and received an email back to say they would contact me "as soon as possible". 6 hours later, and nothing. Connection still at 192.0 Kbps. I wish I had never left Tesco.net.

Sky broadband problems

kniesh — Thu, 03 Jan 2008 17:50:59 GMT

Hi guys I am new here. I have looked around and dont see many posts with sky. I pay for a 8mb speed but apparently my phoneline is only compatable for 4 so I have now switched this. The problem I seem to be getting is just to do with speed. I play games over the net with a few friends and every time I connect now it just lags so bad its untrue. Also I have noticed the speed dropping on just web searching too. I have phoned sky twice now and I seem to be getting nowhere. I am pretty sure this is a problem connecting with other servers at my end as a friend of mine has 4mb an his runs fine (not sky tho). The games I am trying to play all run fine when I play them myself on single player so I am just stumped. Any advice very welcome, thx in advance Vinny.

Wanadoo download speed EXTREMELY SLOW.

JBRICKARDS — Fri, 04 Jan 2008 05:24:59 GMT

hi,

Im having alot of trouble downloading files (size:203MB) when i start the download the speed is extremely slow. the speed ranges from 10kbps-20kbps. i have a wireless connecter which connects to my dads wanadoo live box. Also my mum connects to that same live box.

But they are having no trouble with there download speed

please help.

if there is anymore information you need tell me

thank you

joe

Switching my Virgin Broadband to my new PC

Bazman — Wed, 16 Jan 2008 11:14:51 GMT

Hi Guys,

never done anything like this before so really hoping for a step by step guide on how to effect the transfer!

Both PC's run on Windows XP.

Baz

Can I Have 2 Providers At Once?

gazcripps — Sun, 10 Dec 2006 16:42:45 GMT

Can anyone tell me if you can have two ADSL broadband providers on the same BT line? I know that I would'nt be able to use both at once but what I want is the option of a pay as you go backup for my main provider.

Please help with slow speeds BT Broadband

paul-mck35 — Fri, 19 Oct 2007 08:26:45 GMT

Please can anyone help, had broadband enabled on 15th October with BT total broadband on an 8mb line. Since then the IP throughput speed has been between 0kbps and 7kbps. After about 20 calls to tech team in India and UK they finally agreed there is a fault but cannot do anything till after 10 days for the speed to stabilise.

Here is bt testspeed result

Ip profile for line is - 6500kbps
Dsl connection rate - 448 kbps(upstream) 7648 kbps (downstream)
Actual IP throughput achieved during the test was 0kbps
Your service was found to be performing poorly. Please raise a fault with your service provider, stating that the bt performance tester tool indicates poor service throughput performance after the third test.
Any help would be greatly appreciated

Thanks Paul

Need a help for making airtel connecting dial up.

puneetss7 — Thu, 18 Oct 2007 15:58:06 GMT

hey guys i need a help.. well em using airtel broad brand beetel 220bx which is in india.. with speed 64kbps. so i just wana make a connecting icon like dial up.. my internet is always online when i start it... i just want there should be a connecting dial up icon where i can connect n dissconect... it can be only done in my netwrk places n by clicking new connection.. but em getting a prob .. i have created many of airtel connecting dial up in my friends pc.. bt em nt able to make one in my pc due to some probs.. pls help me guys..following u can see wots the prob..

when i go to my network places by clicking right click n properties... there is a option of create a new connection.. after clicking it. i choose connect to internet option then after dat i choose setup my connection manually after dat em getting the following problem .. u can see in the following picture there i had marked with arrow..

over there my both the options are disabled.. i dont knw y the second option is disbaled in my computer..n in others computers its enabled.. n easily a new connecting dialup can be made.. so plss guys i need a way out.. waiting for ur response...
respect.

No DSL line found...

Coxy_UK — Tue, 25 Sep 2007 14:29:26 GMT

I have recently signed up to 8mb Virgin Media. Havin recieved the text from them stating line is active, I have tried to install modem however it doesn't find a DSL line.

I had to install a phone line extension from the master socket. I am uncertain I am connection the correct wires/terminals. I am able to get a dial tone on the phone using the filter.

Can anyone suggest what to try please?

Router, Modem Please Help

buddyh_59 — Tue, 04 Sep 2007 14:09:43 GMT

Hi

I have Virgin Media broadband, its connect via Cable Modem(not wireless) what I'm trying to do is:

Connect my Netgear Wireless Router to my Surfboard Cable Modem, Because i want Internet to go to my laptop via wireless Internet.

I know it would be easier to buy a wireless cable modem! but seen as i already have a wireless router it saves me some money.

The cable modem is connected to my PC downstairs via USB, there is one Ethernet port in the back of the cable modem. I have a BT Voyager Laptop card and Internet is already set up on my Laptop.

How do i get Internet to the Netgear Wireless Router?

I'm running Win XP.

Thanks

Help a n00b out plz

The Jaffa — Mon, 03 Jul 2006 14:20:38 GMT

Lo people

I have just bought a GWAR3000 sohospeed adsl router and I'm trying to get it hooked up to my pc so the wife can get wireless on her laptop,but...there's no usb port on the back of it....so I can't connect it to my PC....erm is this normal? The manual says there should be one...

I new to this stuff so plz dont talk about 676sdghs78 ports and 798a7hjgasjhg cables cos I dont know what any of that stuff means

PLz help this is drving me nuts...

Ta

Can't use secure sites with Orange broadband

scambers — Thu, 19 Oct 2006 18:42:33 GMT

Hi...I have a very strange problem with my Orange broadband connection, which had been fine until about two months ago when these problems arose overnight.

I can browse generally and use most sites properly but I am unable to do the following:

1. Get into (anyone's) hotmail - it times out after the welcome screen
2. Send mail from Gmail (times out), though I can receive mail fine and also chat etc.
3. Send information via several secure sites, which, as a journalist, is a big problem.

Obviously all this stuff works fine from internet cafes etc. I had someone come round to look at my PC - we rebuilt the hard drive, reinstalled XP, disabled the firewall etc etc, but the problem still existed and he believes it has to be a problem with the ISP.

Having already contacted Orange several times, I did so again after exhausting every other option but they said it was not their problem as the line is fine.

However, I signed up to Virgin's dial-up as a back-up and when I tried to do the things that don't work when on Orange with them, everything was fine. They refuse to admit it, mainly, it seems, because they don't know what is wrong.

Has anyone had a similar problem? And if so, do you know how I can fix it as paying extra is costly and switching connections all the time is a pain?

p.s I could not even post on this forum without switching to Virgin.

connection keeps dropping with yahoo broadband

bondy — Sun, 05 Nov 2006 06:22:14 GMT

Hi, i have recently purchased a

D-LINK DSL-924 WIRELESS MODEM ROUTER & USB ADAPTER

and am connecting through BT Yahoo braoadband but am having problems keeping connection. I am running both computers on windows XP

When i first installed on host i just installed drivers for router, then on laptop which is connecting wirelessly i installed the drivers for the usb thing and it found network after a couple of mins and was good to go.

after using for a couple of days though i keep losing connection to the internet so i cant open any pages, although it still says that i am connected to the wireless network fine.

on the host computer i have no ethernet port so i go through a usb adapter if this makes any difference.

Just wondered if it was a problem with settings, as i haven't had to put anything it seemed to find everything itself, but now is dropping out a lot.

Thanks for help

Voyager 205 with talktalk

smudger1767 — Mon, 31 Jul 2006 08:49:59 GMT

Hi there Im new to this forum so If my questions sound stupid please bear with me and I appologise now.
Right heres my question.
At the moment I have a broadband account with talktalk which I set up with an USB connecter, but THE CONNECTION acts like a dial up, i.e you arnt connected permenently. I now want to connect using the VOYAGER 205 router through the ethernet cable which I thought would be a straight forward process, but Im having problems getting it connected.
Would I be right in thinking that I have to enter TalkTalk User name and Password into the Voyager router ?
If so how ?
I understand you have to but the IP ADDRESS of the router into the web but it I cant connect the router and it dosnt work when using the USB modem.
Asus A7N8X Deluxe
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