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Whats wrong with my broadband? (SKY)

Steve.T — Thu, 28 Jan 2010 08:13:45 GMT

I'm having problems where I'm only getting 0.3 meg speeds and get disconnected sometimes.

We have totally replaced the router & filters. The router is plugged directly into the master test socket.

We called SKY who couldn't do anything at their end so they sent a BT engineer. The BT engineer said the line is testing ok and we should call SKY back up to request a stable speed of 1 meg.

So we called SKY backup, they said the BT engineer didn't file a proper report with them so they have escalated the matter and said they would send another engineer at the weekend.

I've tried turning the sky box off and testing the noise levels using routerstats, there was no change.

Did the same with the phones, turned them off with the power switch and removed the phone cable from the filter, there was also no change. The extention phones don't ring upstairs when plugged into the master socket which I believe is correct.

My sister who lives just round the corner in Blackburn gets speeds of 6.2 meg.

Here's my stats I got from the router;

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 0 0 0 0 0 0:00:00
LAN 15 0 0 0 0 0:01:40
WLAN 795 699 0 191 175 0:01:13
ADSL Link Downstream Upstream
Connection Speed 249 kbps 230 kbps
Line Attenuation 58.5 db 35.7 db
Noise Margin 7.4 db 9.0 db

I should be getting a sync speed of 3Meg with that attenuation, my line length is about 4km to the exchange.

After reading into it, it seems my Noise Margin should be higher?? Apparently they can make this higher to reduce speeds/get more stable connection and make this lower to increase speeds/less stable line.

However, you can't really reduce my SNR any more? Any ideas on how to improve the SNR? Is this a fault in the local BT exchange or something?

IP of access point, to get settings

Paul.B — Sat, 28 Nov 2009 11:41:21 GMT

I have a DIR-615 connected to my DSL-2640R, (so i can log onto xbox live using my n type wireless adapter for my xbox), the latter has an ip of http://192.168.1.1, so I can check the settings with that, how do I check the settings of the DIR-615? As it doesn’t always connect to my xbox live automatically? I had to change settings in the other one as it had a time out of 30 mins

Many thanks

Paul

Pipex email access after changing to another ISP

Cudrefin — Fri, 05 Sep 2008 14:07:19 GMT

Does anyone know if I will still be able to access my Pipex email accounts (even if it's only fo a few weeks) after I transfer my broadband connection from Pipex to O2? When I moved from Freeserve dial-up (yup, a long time ago) to Pipex I was still able to access my Freeserve mail via my Pipex connection.

Line noise when DSL connected

David.G — Fri, 05 Jun 2009 11:32:39 GMT

I am having an ongoing problem with my broadband service and am not sure if you can help or not.
The problem is a dropping DSL signal which is due to interferance on the line (similar to that if an inline DSL filter wasn't used).

I have done everything I can to try and rectify this on my own, by testing from the master socket, buying newer proffesional ADSL filters and buying the BT iplate and even a different router and telephone.

The noise on the landline is only there when the internet is connected. BT say there is no fault so i'm not sure what else there is to do.
Changing the filter and buying the BT iplate seemed to fix the problem at first, but by the evening it had returned again, almost like the filters were no longer effective.

I have no idea what is causing this and hoping someone has some other ideas.

The problem is causing me a low sync speed and the connection to keep dropping. So it is as if none of the filters are working.

Best Regards,

David.

Downloading issues! Interesting problem...

Sam.B — Wed, 22 Apr 2009 20:40:10 GMT

Any help much appreciated.

This is a bit of a hardcore hardware issue and several people in the know about computer stuff have scratched their heads so far!

Context:
I live in the countryside and due to distance from the exchange get a very poor broadband speed. Pre problems it was approx 40kb/s down and up. Since problems, I'm getting limited to 15kb/s down, and 40-45kb/s up!

I think noise margin might be the problem, as it is currently at zero down. Anyway, I'll stick a little table in of router diagnostics, they make little sense to me but I was hoping someone on here might be able to point at the problem. (Surely if I can upload faster than down, there must be something I can do to make it go back to how it was! The line is obviously capable of a higher speed...)

Data Rate
Stream Type Actual Data Rate

Up Stream------- 448 (Kbps.)
Down Stream ---- 160 (Kbps.)

Operation Data
Operation Data Upstream Downstream
Noise Margin --- 10 dB 0 dB
Attenuation 63 dB 63 dB

Defect Indication
Indicator Name--------Near End Indicator-------Far End Indicator

Fast Path FEC
Correction -----------------0 ----------------0

Interleaved Path
FEC Correction -----------23392-----------------2711115

Fast Path CRC Error ------0 ----------------0

Interleaved Path
CRC Error--------------------529 ----------------72200

Loss of Signal Defect ------62 ----------------NA

Fast Path HEC Error -------0 ----------------0

Interleaved Path
HEC Error---------------------408 -----------------0

Does it look like this might be a faulty microfilter problem? Or is the provider trying to give me too much speed and the noise margin can't handle it?
Sometimes the walkabout phone we have will cut the connection - probably a noise margin issue?!
The weird thing is that this problem occured, so I rang up my provider, BT, and they did a line check and said it all appeared fine. A day later, it worked and was back to normal, then a day after that it was gone again... and has not worked properly since.

Despite getting 15kb/s down, it seems to have so many errors that many pages won't load, even though they should do as it's not *that* slow (when it works). It's not so intermittent as to keep cutting out, and generally stays on for a good few hours before going off and coming back again without needing a re-boot or anything.

After the initial problem and talking to the ISP, I rebooted the router, re-entered all the details and did a firmware upgrade. (the latest upgrade is still not that recent..)

It's a 3com 11g wireless router.

model number: 3CRWDR100A-72

software version: 2.06T13 (Apr 25 2007 17:06:30)

Really not sure where to go with this - next door has an ok connection through the same ISP and seemingly has no problems, so it must just be this house/router/microfilter. If any of those details throw up something which seems like it is obviously the problem please let me know!! Would really, really appreciate it as the internet is my only way to communicate with the outside world in this desolate location!

Multiple ADSL Modems - Line Noise

Stuart.H — Tue, 08 Sep 2009 10:58:36 GMT

I have an issue whereby a friend of mine uses Tiscali broadband with a BT phone service.

BT line tests show nothing. Tiscali line tests show nothing.

Even when connecting with the master BT socket, line noise is heard
in any phone handset that is connected, with 5 different ADSL filters.

2 Dlink, 1 Netgear, 1 Linksys and 1 USB Sagem Modem have been tried.

2 generic ADSL filters and 3 BT MF50 filters have been tried to no avail.

4 different phone handsets have been tried (1 cordless, 3 corded - all different brands and models).

Any ideas where to go from here?

Thanks.

AOL say BT have capped my line?!

Christian.N — Tue, 10 Feb 2009 14:39:03 GMT

Hi all,

Am new to this forum, have joined to get some advice. To cut a long story short, I have been with AOL for about 8 months now. I have the up to 8meg speed. I was getting around 3meg download speed, which was ok.

I then had to move back in with the parents. They had Tiscali. I think it was up to 1 meg download. We cancelled Tiscali and moved my AOL account over.

But for some reason, I cannot get more than 1 meg download. The house is only about 300 yards away from my old house, so its not further from the exchange.

I spoke to AOL and they said that BT have a 1meg cap on out BT line and there isn't anything they can do.

I spoke to BT and they said its nothing to do with them as AOL are our ISP.

Does anyone know who is telling porkies and if I can do anything to get the cap removed?

Cheers.

Christian

Authentication "captured" by telephone line?

Sebastian.D — Mon, 28 Sep 2009 04:00:25 GMT

Can a telephone line "capture" a MoDem's settings?

I ask this because a friend was unable to get their wireless MoDem/Router to authenticate with their ISP.

As we share the same ISP, I set the Router up to their account specs on my phone line (i.e. using their username and password) and it worked perfectly.

I then returned the Router but it still would not work and when I contacted the ISP "support" guys, I was told that my telephone line had now "captured" my friends authentication details and we would have to wait for their "Broadband Department" to release it (this was Friday evening and - you've guessed it - their Broadband Department don't work evenings or weekends, so we'll have to wait until Monday at the earliest for help.

I now have a situation whereby I can access the Internet from my house using either my own or my friends' authentication details at will, yet I cannot connect using either from their house.

Any qualified help would be gratefully received as, over the years, I've performed this service for many, many people without problems (inasmuch that, in the interests of isolating the possibility that their line is at fault, I've set up THEIR MoDem using THEIR details on MY telephone line). I've never, ever had this problem before and suspect our ISP support dept of being a tad "disingenuous" & unhelpful (which is unforgiveable) or ignorantly spouting psychobabble FUD - Fear, Uncertainty & Doubt - (which is the most likely).

If, as they say, my telephone line has captured their authentication settings, how is it that I can still use my own authentication on the same line and my authentication will not work on their line?

169 IP Address keeps appearing

Deep.D — Thu, 03 Sep 2009 08:04:39 GMT

I have a Local Area Connection network consisting of two computers and xbox 360. I use a BT voyager 2110 router and my broadband is usually pretty fast.
Xbox 360 and first computer connect fine. My computer is unable to connect to the internet. Under network connections the ip address is always 169.254.173.202. Sometimes when I reboot the computer or reboot the modem the ip address goes back to 192.168.1.something and I can connect to the internet fine but usually doesn't.

I changed the ethernet cable and changed which port it was connected to and the problem didn't go away! I even reformatted my computer and the problem didn't go away!

I am running out of ideas...do I just need to get a new computer because every laptop that connects to the router works just fine!

Broadband lost after reboot

Nj.E — Mon, 20 Apr 2009 15:16:53 GMT

Trying to get a mates system sorted on upgrade from dial-up, he's chosen Tiscali. His system is quite old, has no ethernet connection and USB 1.1 only. They have sent the required USB modem, a Speedtouch USB.

This problem has been taken to "Level 3" in Tiscali, whatever that means, and they can't help. So I'm appealing to you guys for help.

What is happening is this : Install the software, plug in the modem at the appropriate time, install finishes, connect to BB.. all is great. Speedtest.net gives a average of 3.7 on a 4.0 Mb line. Everything works fine just as expected.

Then you switch the computer off. On restart the connection will fail with a "cannot connect to remote computer" error (721 I think). The Tiscali diagnostic program shows data being sent but none being recieved. I have checked Windows Firewall, it is OFF, I even tried with Sygate firewall uninstalled and the AVG uninstalled.

I have now even tried a complete reformat/reinstall of Windows XP SP3, and not installed a firewall/antivirus, same thing happens.

He now has Sygate firewall and AVG antivirus on and to connect he is doing the following: Uninstall USB modem software. Shutdown Computer. When system next required, start computer. Install Tiscali. System connects perfectly.

He will not leave the system permanently on as it is only used for an hour or so a day (that'll go up now he's on BB but he says not !!! )

I have run out of ideas, can anyone suggest anything or reason why it works before rebooting, but not after ???

Thank you for your time and thoughts

Regards

Entwood

AOL Broadband, Cannot Access Internet

sally — Sun, 26 Oct 2008 19:18:48 GMT

Hi, I hope somebody can help me please.

I have been with AOL for a few years and although I can access my homepage and my emails I have never been able to access the internet through it and I am also unable to use any of the key words or icons on the AOL page.

However, This has not been an issue as I have been able to access the internet through Internet Explorer so it hasn't really bothered me. But I am currently in the process of building my own web page and AOL offer free web space for its members but I cannot access the pages I need to set this up.

Does anybody please know how I can get AOL to work through its own site so I can access the necessary features and web pages??

Any help would be greatly appreciated.. Many thanks, Sally

PS I use AOL 9.0 and am using Windows XP

Vaio Wireless

d57fgp — Thu, 23 Oct 2008 06:03:41 GMT

Hi,

Im having some problems with my sony Vaio. I've just got virgin and their new netgear router- and unlike my house mates I can only connect when i have 5 bars of signal- 4 bars and i cant login! does anyone know if this is a setting on my computer or on the router that i can change?

Many thanks

TalkTalk/SmartAX MT882

Wickerbasket — Mon, 20 Oct 2008 05:25:13 GMT

Ok, if my internet stays on long enough to read this message... here goes.

Basically I never had any problems with my internet, before I changed provider. Now it's a lottery as to whether my internet stays on. My computer connects fine with the modem, but every so often the ADSL unsynchronizes from the modem causing my internet to fail me.

Now this wouldn't be a problem if it was really once every so often, or even if it was once a day. But it can be anything up to 20 times a day, or it can be perfect.

Another issue I have is I used to be able to play on my PS3 online whenever I pleased. Since we changed (this is going back to about last March) I haven't been able to play anything at all except I bought FIFA 09 yesterday and that works on the internet perfectly. Pro Evo 2009 however, or anything I have, does not. Pro Evo at least is specific in the fact that it cannot connect to port 3658 (which I opened) then it still wouldn't connect and ranted about lots of other things.

TLR, my internet crashes often and I'm looking for some suggestions that could maybe prolong my life expectancy before I erupt with rage. I apologize for my description but I'm not that knowledgeable on internets but I'll try and answer anything best I can to try and convey my picture better.

Virgin Netgear Router Problems

d57fgp — Thu, 16 Oct 2008 12:44:30 GMT

Hi,

I recently changed my ISP to Virgin and received our new router through a couple of days ago. I live in a 3 level house and the router is on the 2nd level so that those on the top floor and those on the bottom floor all receive a signal.

Though i am having a few issues!!! im sitting in my living room and even though i have 3 or 4 bars of signal i cant connect to the network, i have to then go upstairs, stand next to the router and log on then bring my laptop downstairs! its so annoying! also, my connection to the server then drops out very often! so i have to repeat the process!

Does anyone know why this may be? my friends seem to not have the same problem! does anyone know whats going on?

many thanks

Wireless Broadband - problems when I add encryption - Help

jhjarvie — Sun, 14 Sep 2008 14:48:47 GMT

I have Talk Talk broadband with a Huawei Smart AX MT882 modem which works great, however I have added a micradigital wireless router (connected to the modem via ethernet cable), this then gives me wireless broadband,Great again!

The problem though is when I try and apply WEP encryption via the router,s set up web site 192.168.2.1. it knocks my connection off and I cannot reconnect to the wireless network! The router lights show it is receiving the internet signal but still no connection! The only way to reconnect is to reset the router and connect with no security....I really want a secure connection not unsecure! am I doing soimething wrong here?

Getting rid of Desktop(broadband set up on this) and purchasing a laptop

flipmode — Thu, 11 Sep 2008 06:15:12 GMT

Hi,
I currently have virgin media broadband connected to my desktop PC via modem/router in my room. Connection is from modem to the linksys router and then an ethernet cable from router(port1) to the desktop PC. Also my xbox360 is connected via ethernet from router(port2). My dad is currently using his laptop downstairs via wireless.

I want to get rid of my current desktop as it is too old and i want to purchase a laptop. How will i go about doing this so everything will work as previously? Will i have to install the broadband again on the laptop from the virgin media installation disk? Will I need to check the linksys IP address webpage to be aware of all the current settings i.e Port forwarding etc?

Any help on this would be greatly appreciated.
Thanks.

HELP! Unable to connect.

SCBrazil — Sun, 07 Sep 2008 16:15:59 GMT

I had to format my desktop and laptop. I used an earlier version of Windows XP to do so (probably the first). My desktop is working great now but the laptop will not connect me to the Internet. I've tried setting up using the connection wizard and nothing doing. I tried Internet connection/manual install/broadband always connected etc - nada. It just said I should already have a connection. The LAN - High Speed troubleshooting links it told me to follow were not listed as options.
There are some question marks in the driver wizard (PCI etc). I'd like to know what I can do to get this going, which hardware does my PC use to connection through broadband ADSL and where so I look on my PC to find the manufacturers of this hardware to download the drivers.
Thanks

Tiscali/belkin wireless losing connection

Essex_Ian — Thu, 27 Apr 2006 04:26:10 GMT

Afternoon

I've been setting up a friends computer with a Belkin Wireless box and network adaptor on a new Tiscali installation.

The problem is after about 30 mins of good connection, it stops transferring data i.e. no web pages, email etc. All indicators (belkin icon/wireless icon on toolbar) suggest that the connection is still there but nothings happening. I cannot even reach the router config page.

At the same time my own laptop holds a perfect connection with it's own adaptor which suggests it's an issue with the computer.

The assigned IP address seems fine, as does the DNS, although I have manually asssigned them as well (made no difference). I reloaded everything and again it held the connection for a while then dropped it. The computer seems free of malware etc, I have also experimented with router firewall on/off, Norton enabled/disabled and everthing else I can think of. I've set up quite a few of these with no problems so I'm a bit stumped.

P.C is running XP SP2

Any ideas appreciated.

Thanks

Ian

Virgin vs Belkin

rj55 — Sat, 09 Aug 2008 01:59:20 GMT

For some months I have been using a Belkin N1 F5D8231-4 wireless router with Virgin/NTL cable broadband.

I had no real problems until a couple of days ago when the service stopped working and I got this message in my browser:

******

"Hi there!

We're sorry to have to interrupt your surfing, but we've got an important update to tell you about, and it'll help improve your Virgin Broadband service. Here's the deal...

What's happening?
We've noticed that some customers are using the Belkin wireless G Router (F5D7230 v7xxx) - which looks a bit like the picture to the right. belkin router pic

There's a glitch with this model of router, which is slowing down your service and causing some issues with our network. We think you're using this kind of router, so you're not getting the broadband speeds you should be getting...."

*****

It went on to give a link to the Belkin webite and instructions on how to do a firmware upgrade. Naturally I couldn't do a firmware upgrade as I don't have the Belkin G router, and my N1 router has the latest firmware already.

The link to belkin was the only internet address I could reach, and all other attempts to access the internet were blocked.

I called the Virgin broadband helpline and they knew nothing about this message and could only suggest I disconnect my router.

Has anyone else encountered this issue?

Cheers,

Help for a friend

Shadow1 — Tue, 17 Jan 2006 05:27:30 GMT

Hey All,

Hopefully someone can help. My friend is using a BT Yahoo Broadband connection through a wired network (three computers use it).

All three members of the house use the MSN Messenger service, yet they are constantly being logged off and logged on again. This happens with each of there software, but what is odd is that it does not happen simultaneously, rather it happens at random times i.e. one minute my friend is logged off automatically but no one else is, next minute another user in the house is but my friend isnt.

Does anyone know what could be the problem? And would anyone know how it could be avoided?

Your help would be much appreciated!

(All users using Windows XP, however Windows ME has been used but the same happens)

Help with broadband away from home

invernessgadgets — Sat, 08 Jul 2006 14:36:25 GMT

Hi everyone i was wondering if anyone could help me. I use broadband in the house (wanadoo)(wireless) i am needing to use my laptop when away on work. What would be the best way to do this i will be connecting into the hotel phoneline.

As you can tell i am just getting used to useing broadband so any help would be app.Thx.

Tiscali

L Wiggy — Thu, 24 Jul 2008 06:20:13 GMT

You know what to do!

Tiscali, Need Legal/Advice!

L Wiggy — Thu, 24 Jul 2008 06:16:58 GMT

What to do?

Ok Guys just canceled my Package with them but i said to them how long i have left with them they said to me i have till next year they said I renewed last month DID I? DID I HECK!

Right Ofcom? or someone else they have renewed my contract 3 times without my CONCENT!!! what should i do? i said i will not be paying for the charge for breaking the contract becuase its their fault .

WHAT HAS HAPPENED?

2 months ago i asked to change my package to a different one with tiscali they took to long and with past service from them i just wanted to cancel after all the hassle of waiting, i asked to cancel over email but on the 1st july i get a phone call asking if i wanted to change package, i said no it doesn't matter i want to change, so i got the number for the cancelation department and they said to me that my contract had been renewed,, i have not asked to be renewed and they should of rang me if i wanted to carry on with the service, i have worked out that they have renewed without concent 3 times! so i said i rang up to see why,, i got told to go to two different numbers and all of them said that they dont know what the problem was, so i got my mac address changed to 02 and i sent a email saying this _>>>>>>

After that i sent an email saying why i want to stop and what i will do!

Customer (Luke Wignall) 22/07/2008 04.12 PM

Just Got my MAC address from you and i will be changing tommorrow, but i read this at the bottom of the email__>

((Please remember, your invoices are in arrears and you are liable to pay for the remainder of your service with Tiscali. Once your final balance has been collected we will automatically stop collecting payment via direct debit/credit card - please do not cancel your payment method with your bank.))

Just to let you know that any charges made except for this month will not be paid, due to 3 unauthorized renewals by you, if charges are made the matter WILL be going to OFCOM And/or ADR . This Is Your Fault, not mine, and giving me deals when i said i wanted to cancel on the phone is not acceptable.

I Will also give you some more points why i and many other people seem to get away from this ISP,,

1) Very Low Costomer Statisfaction, Example, Phone, told to go to 3 different numbers to find out why you were renewing my package without ANY knowledge what so ever!

2) Slow Speeds, 4MB you Counter Said! Only 2.8MB really

3) Took For Ever For Me To Try And Change My Package But You Never Got Back To Me And You Only Seemed To Care When I Said I Wanted To Cancel

4) 3 Unauthorized Renewals From You,, The Package I Had Only Had A 12 Month Contract And You Never Rang, Emailed, Posted, Me Anything about renewal.

5) Too Much Misleading Information

Please do not concact me about this over the phone,, email the Reply to lukewignall@hotmail.com

Very Dissapointed, One Of The Worst ISP's Ever I Have Tried!

THEN I GOT A REPLY

Dear Ms. Wignall,

Thank you for contacting Tiscali Technical Support.

I see that you have taken MAC from Tiscali and will be changing your ISP.

First of all, I apologise for the inconvenience caused to you.

However, about the speed, I have checked my records and found that your phone line supports only upto 3.5 Mbps Internet speed but you have not got the speed of upto 4Mbps.

I would like to inform you that the Internet speed will depend on the quality of your line and distance from exchange. Tiscali always try our best to provide the maximum possible speed to our customer, however factors like distance from your local exchange and line quality, affect our ability to provide you with a good quality broadband service.

However, I request you to let us know the speed you are experiencing so that I can forward it to the second level support with high priority and assure you that our engineers will solve the issue.

However, for any Billing queries, I request you to contact the Billing department as they are in a better position to help you.

You can contact Billing department at 08712223311, option 2 [calls charged at National Rate] (Lines are open from 8 am to midnight, 7 days a week).

For further assistance, please don't hesitate to contact us.

Regards,

Tiscali Technical Support

WHY the hell should i sort it out by ringing a national rate number!

so i just said with another email sayingim going to be stopping payment on the 30th of July am i right doing that? what else shoulg i do i live in uk.

AND THE ISP IS KILL----> TISCALI! <---DIE

Odd speed problem

Muffinman — Thu, 20 Sep 2007 17:25:17 GMT

I have AOL (yuck I know) 8Mbit, but I currently live about 4km away from the exchange. I signed up to this knowing full well that I would only be able to get at best something in the region of 4.5 Mbps connection speeds. The first couple of months worked fine with no problems and consistently achieving ~4 Mbps connection speeds, now suddenly the download speeds have dropped from these fast speeds to just 160 Kbps!

The really odd thing is that the router (DG834G) still states I am connected at ~4 Mbps, and my SNR and attenuation have not changed at all.

I have my router plugged into my BT master socket and I have all other phone equipment filtered in my house. I have also tried disconnecting all other phone equipment and swapping the ADSL filter on my router to make sure a faulty filter wasn't causing the problem.

I have done MANY speed tests and all come out with a connection speed of ~160 Kbps, even though my router still thinks I am connected at full speed.

The wireless on my router is disabled and I have a fresh install of windows running.

I am fresh out of ideas as to what could be causing this, so I thought I would pass it on to a community with a greater intellect.

Any help is greatly appreciated.
Muffinman.

Bulldog Broadband Installation CD

ChrisDeeming — Fri, 04 Aug 2006 09:23:46 GMT

Anyone still have their's?

I don't! Whoops! I can use the Thomson drivers from the Speedtouch website, but it requires the ISP phonebook.ini file.

I assume this will be on Bulldog's CD. Can anyone locate it and e-mail it to me at chrisdeeming@gmail.com?

It'd help a great deal. Many thanks.

Up to 8mb broadband...really?

rbaldock — Wed, 12 Mar 2008 14:10:15 GMT

Hi all,

Just wanted to get your thoughts on my speed results for the past 3 days... It has been terrible recently and got to the point of stupidity... I pay £25.00 a month with AOL UK (dont say a word) for up to 8mbs, I am local to my exchange, using wireless but have excellent signal and is a standard Netgear router...

Thanks.
Rob.

Speed Test Results
Date 10/03/08 15:07:12
Speed Down 2769.40 Kbps ( 2.7 Mbps )
Speed Up 370.01 Kbps ( 0.4 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/12051615897901533865.html
You can give out this URL to other people to show them this speedtest result.

Speed Test Results
Date 10/03/08 18:28:20
Speed Down 989.96 Kbps ( 1 Mbps )
Speed Up 358.09 Kbps ( 0.3 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/12051736515194018304.html
You can give out this URL to other people to show them this speedtest result.

Speed Test Results
Date 11/03/08 08:47:18
Speed Down 2680.81 Kbps ( 2.6 Mbps )
Speed Up 369.93 Kbps ( 0.4 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/120522519645200620173.html
You can give out this URL to other people to show them this speedtest result.

Date 11/03/08 08:59:33
Speed Down 2701.10 Kbps ( 2.6 Mbps )
Speed Up 370.06 Kbps ( 0.4 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/120522593177153620345.html
You can give out this URL to other people to show them this speedtest result.

Speed Test Results
Date 11/03/08 13:09:51
Speed Down 2655.43 Kbps ( 2.6 Mbps )
Speed Up 307.46 Kbps ( 0.3 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/120524094354386124035.html
You can give out this URL to other people to show them this speedtest result.
Speed Test Results
Date 11/03/08 23:37:58
Speed Down 2163.10 Kbps ( 2.1 Mbps )
Speed Up 219.94 Kbps ( 0.2 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/12052786302845575482.html
You can give out this URL to other people to show them this speedtest result.

Speed Test Results
Date 12/03/08 13:17:04
Speed Down 1277.63 Kbps ( 1.2 Mbps )
Speed Up 297.23 Kbps ( 0.3 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/120532776099658713974.html
You can give out this URL to other people to show them this speedtest result.

Speed Test Results
Date 12/03/08 17:49:55
Speed Down 228.49 Kbps ( 0.2 Mbps )
Speed Up 173.87 Kbps ( 0.2 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/120534412292554719401.html
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Speed Test Results
Date 12/03/08 18:51:14
Speed Down 138.12 Kbps ( 0.1 Mbps )
Speed Up 146.17 Kbps ( 0.1 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/120534781199267320948.html
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Speed Test Results
Date 12/03/08 18:58:33
Speed Down 84.81 Kbps ( 0.1 Mbps )
Speed Up 153.20 Kbps ( 0.1 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Link: http://www.thinkbroadband.com/speedtest/results/id/120534823526955421133.html
You can give out this URL to other people to show them this speedtest result.

Virgin Broadband Help

sanke3 — Mon, 01 Oct 2007 11:59:49 GMT

Today i got my Virgin Broadband 4 mbps

the problem is we are sharing the same connection

we just hav one ethernet wire

when i plug the wire into my laptop (Vista home premium) net works

but wen i plug my other friend's laptops, net doesnt just work

the vista based laptops show that its acquiring IP address and fails to get new ip

but wen i again plug the wire in my lappy net again runs

is there any mac binding associated with my Laptop that my friends anre not able to connect with theirs ??

secondly i also purchased Azureware AW-GR520 wireless router
what is the default login username and password to access its homepage 192.168.0.1 ??

HELP!! Broadband not working properly!!

Mimbo Jumbo — Sat, 22 Mar 2008 22:18:17 GMT

Please help! I live in New Zealand and my broadband is working - but works on dial-up speed

The same broadband is used for my sister's laptop and it works perfectly normal. I'm not sure if this matters but the ethernet port symbol is different from mine and my sister's. I've added and attachment of a quick drawing of the symbols.

What max DSL speed can my line support?

dododo123 — Sat, 26 Apr 2008 08:36:28 GMT

Some statistics:

Distance from exchange: about 1.5km
Line attenuation: 54 downstream, 28 upstream
SNR: 6.1 downstream, 7.0 upstream
Rate (kbps): 4097 downstream, 800 upstream

I got all the values (except distance from exchange) from my router.

Whats the max speed my line can support? Also, is there a way to improve these values so I can support higher speeds?

Btw I'm looking to get a 2mbps DSL connection. Right now I'm using 1mbps which works fine, but I want to know if my line can actually support 2mbps.

Please help - 4 months of broadband woe

Arleas — Sat, 02 Feb 2008 11:05:50 GMT

I moved into a rented house with my partner and we needed the internet. How hard could it be?

After 16 (seriously) phone calls to BT to get the line 'reconnected', even though they disconnected it in between the month the previous tenants left, for no reason, we eventually had a working phone line (which then then tried to charge us £350 for leaving our contract early and installing a new line... unbelievable). Our phone number changed when a 'technician' came round and said he had to 'go under ground' to reconnect the line. It hadn't actually been physically disconnected as the phone line ran to the pole, but it sounded like he couldn't be assed to do it. Some days later another technician showed up who actually got our phone line working.

We looked around and found the Virgin Media Max ADSL 8mb offer. It was a 'free' wireless router, 'free' anytime calls to a UK landline and an unlimited* download service. They quoted that we could receive 4mb from the email they sent. We were happy with this, so we placed our order. Afterwards I would find out that we are 870m from the exchange.

This is when the broadband problems started. After the line was activated, during the 10 day testing stage our router would continually disconnect and struggle to reconnect. After 10 days, it was terribly slow - around 0.1 to 0.3mb - but our router was connected at about 2.5mb.

I then called customer support, who were useless and I had to pay 10p a min for the privledge. The only suggestion was to call tech support, at 35p a min with a 10p connection charge. Essentially, I had to pay for something that they had broken. Tech support were then equally clueless. I eventually worked out that our phone line might be faulty - so I took the BT tech gamble (that is, if your equipment is at fault, you get billed around £220, if its BT's fault, its free). It turns out that our line was running through some leaves, and we had a new master socket fitted and a brand new line installed.

However, nothing improved. This was because the line sychronisation occured on a faulty line, reporting it back to the exchange as being 0.5mb. After a ridiculous amount of calls to Virgin, they finally worked out that they needed to resync the line. After this I could then connect at around 4mb. Our connection was better, but still awful.

After £50 worth of calls to tech support, they were still completely clueless, and simply informed me that my line can only handle 0.5mbps. I mentioned that I was quoted 4mb, but they said that it was a post code checker, and not an individual line test.

Can you believe they sold me an 8mb service when they knew i could only get 0.5?

Eventually, after the new line went in our speeds improved - up to around 4mb during the day, but the test was erratic. It went steadily up, and then back down to around 2mb. Now, we get around 1.5mb to 2.5mb during the weekday and around 0.1 to 0.5 over the weekend. However, the connection is extremely erratic - websites appear not to be there until refreshing when it will eventually 'find' the site again. This was, so I was told by a senior technician, that the service was oversubscribed and too many people were using it. Thanks for letting me know, Virgin!

However, the plot thickens when another guy told me to ignore the 0.5mb quote as BT will update my details at the exchange soon. After 4 months, it still says we can only get 0.5, even though our IP profile is now set to 2.5mb and our router stays on at about 3.5 if it's been on for a few weeks. If I power it down just once, Virgin cans the connection down to 2.0mb which then slowly builds up again.

All this information has been accumulated by calling Virgin and BT for hours and wasting even more hours providing my own tech support for a broken service.

The final straw came when I managed to download a couple of game demos on the xbox live service. Our connection was shit-canned down to 0.1 and I thought our line had been damaged. It took three phone calls to tech support until some arrogant jobsworth chastised me for download 5gb of data (on my awful connection) and told me I'd been put on a cap list - limiting my service to 0.5mb. When I said I can barely get 1, and it's erratic, he explained 'yeah, that happens sometimes'.

When you read 'unlimited' on the Virgin website, actually read 'about 5gb data limit a week' or simply 'not unlimited' or 'we're greedy liars'.

Our connection is still terrible after 4 months. I've noticed some hiss on the line, but I'm not sure I want to gamble £250 in case it turns out to be working within limits or an equipment fault.

Here are some conclusions I've drawn:

* Virgin Media is over subscribed on the ADSL service- expect shit speeds.
* Customer service are useless and downright rude. Their aim is to put barriers in between you and achieving your goal in order to save money. Wait for the 'we can't do anything unless tech support have left a note on the system' chestnut for ultimate buerocratic confusion.
* Technical support contradict each other depending on who you speak to. Mostly rude, but a few people there do have their sense of humanity intact. Others are moral wreckages.
* After listening to the 'Hey, you' when you call and their falsified 'zany' crazy hip music for the 50th time, you'll begin to suspect they spend more money on crap ads with Uma Thurman than actually providing a good service.

If you've managed to get this far, then thanks a lot. Do you think I should get BT over (again) to check if my line is knackered or do they think I lucked out on the infrastructure and can only ever get 0.5mb? I can hear some hissing again when I make a phone call (on a wired phone), and do you think that doing a line test on a broken line reported back a reading to the exchange that should now be fixed since the new line went in? Do you think its Virgin's fault?

Thanks again, and I really hope you guys can help.

Dr Speedtouch problem Checking SNR,

microbar — Mon, 27 Mar 2006 09:56:31 GMT

Have been on pipex solo i meg for a year now.

going adsl max next,

Have tried to test the SNR
With DR Speedtouch Diagnostics
But Get this error
A Problem is detected to the internet

Anyone know how to solve this
I have a speedtouch 330

Tiscali...cannot connect to server

knownothing — Wed, 24 May 2006 02:06:22 GMT

I have a wireless BT Voyager 2100 connection toTiscali Broadband.
Recently both myself and my daughter who has the same connection on her computer keep llosing our connection to the internet with the message "cannot connect to server". The only thing that seems to work is to turn router on/off and restart computer. After that it seems fine for various amounts of time sometimes hours sometimes less. As both computers are affectedI don't think the problem is there. Any ideas?

Help!!! Internet doesn't work but stays connected

Pashion — Fri, 07 Mar 2008 08:53:33 GMT

Hi guys, hope you can help

About two years i had a LAN network connection in my universities halls of residence, which worked fine - plug in the ethernet cable and away you go!

I then moved in with my (ex)wife and got an ADSL connection with POipex UK via a modem etc. Thats when this problem started.

It worked fine until i updated avast anti-virus home edition and zone-alarm pro. Then when i rebooted the computer it just stopped dead! I mean nothing, internet said it was connected yet 'problem loading page' all the way. I panicked and just set up my ex's computer on the internet and left mine upstairs. For two years.

The computer works ok so i'm certain there is not physical problem and it can;t be the ethernet adaptor because that worked prior to the ADSL cock-up.

I had Virgin Broadband installed yesterday (via ethernet cable modem) and i am having the same problem. I can ping my own address, i can ping www.google.com and various others and my ipconfig /all also gives me the response that everything is fine. My connection settings are set to automatic AND they match the ipconfig /all results to the letter.

I even booted up in safe mode and it STILL wouldn't connect. I have uninstalled all my anti-virus and firewall software (risky i know) and still nothing. It doesn't let any of my internet programs connect either (MSN Messenger, Soulseek, Limewire).

There are a couple of things i have noticed though:

- One day my PC randomly deleted MSPaint and Internet Explorer which i re-installed yesterday.
- Whenever i try and open Windows Firewall it won't let me, it gives the error message that it cannot start.

I am at my wits end, i have all of my data backed up to DVD's and am just waiting on a copy of XP before i format the thing and start afresh but if you guys can help me before i resort to that i'd be well grateful, i'll even buy you a cuppa tea!

cheers

Help with Sky Broadband

TAMS25 — Wed, 18 Jun 2008 06:08:02 GMT

Hello,

We have just got a new pc and we have just signed up with Sky Broadband. We did the installation this week and everything seems to be ok the only thing is if I want to upload a photo on facebook or send an attachment via my yahoo E-mail account (basically anything we upload via the internet) the PC crashes - could this be the broadband?? Any help would be much appreciated

Thanks

Tam

Extension Cables

karmer70 — Sun, 20 Apr 2008 10:51:31 GMT

HI everyone, I am having issues with my internet speed, and consider this is due to the fact that I have a filter inserted into my master socket by the cable to my modem is an extension cable of which runs the whole way up the stairs to my PC meaning that I am not getting the full speed I need, i have also tryed replacing the cable but no joy. Any advice?

Rebooting router temporarily restores ADSL speed

vard0 — Fri, 27 Jun 2008 08:24:23 GMT

I am on a (supposedly) 8MB connection with Bulldog. For the past month or two my connection speeds have been around 2mb.

I am on a Netgear DG834G (version 3) with firmware version 4.0.1.37.

I checked the router and it reports that it is connected at around 6464 kbps.

However speedtest.net only shows a connection of around 2 _ 3 mb.

If I reboot the router the speedtest usually increases to around 5 / 6 mb but this only lasts a few minutes before slowing down again.

Any ideas?

TalkTalk Slow with Dynamode R-ADSL-C4-W-G1

1976saint — Tue, 22 Jul 2008 11:14:58 GMT

Dear All,

I have just tried to install a new Dynamode R-ADSL-C4-W-G1 wireless router in a friends house replacing TT's SmartAX MT882 non-wireless router.

I've had to remove the Dynamode as it was unable to access the internet very fast or indeed at all. The TalkTalk on the other hand is very quick doing the test below was instant response.

Router configured with correct username/password btw.

The problem: When opening a browser and typing www.google.com the return is instant. When searching for the BBC the return is instant. When clicking on the BBC link it is slow but eventually comes up 10-20s delay. When trying to get to the sport page it might take 30s+ it at all to get there.

The customer uses MSN's live email. Again the initial login screen is quick but when trying to login it is slow. When their email page eventually show it is slow, I'm talking dial-up.

Here are some stats:
TalkTalk SMART MT882

Type: ADSL2
Bandwidth Down/Up: 6059 / 925
SNR Down/UP: 6.0 / 6.0
Attenuation Down/Up: 46.5 / 27.0
CRC Down/Up: 0/1

WAN = PVC-0
VCPI = 0/38
PPPoA
VC-Mux
Default Route = Enabled
IGMP = Disabled
Configured MTU = 1432

IP Routes
66.24.232.134
66.24.232.135
78.149.192.1
79.149.205.238

Dynamode R-ADSL-C4-W-G1 - Second reading after a reboot of router in ()

Type: ADSL2
Bandwidth Down/Up: 4972 / 1019 (6226 / 1017)
SNR Down/UP: 6.0 / 5.6 (6.3 / 6.3)
Attenuation Down/Up: 47.5 / 25.7 (47.5 / 25.8)
Attenuation Rate Down/Up: 5736 / 1016 (7296 / 1040)
Output Down/Up: 12.9 / 0.0 (12.9/0.0)

VCPI = 0/38
PPPoA
VC-Mux

Gateway = 98.241.0.1

IP Routes
P-DNS 62.24.252.134 | 223
S-DNS 62.24.252.135 | 222

MTU = Unfortunately I cannot see this setting in this routers firmware so cannot confirm this setting !!

To me the figures between the two look similar but I'm no expert hence this post. The dynamode web site as a message about an firmware update for this router which I've applied, (v53.2.01.01) to do with "an issue with resolving the ISPs DNS servers and in some cases does not acquire the correct DNS".

Obviously the talktalk works like a charm so I know it's not the line.

Any help much appreciated - Regards, Paul.

Can't connect using URL but can using IP Address

darrens666 — Mon, 16 Jun 2008 03:08:25 GMT

I'm pulling my hair out at the moment. I've just moved to a new house and the area has Virgin cable so we decided to go with that for our broadband.

When I plug my laptop into it I can't access any web sites using normal URL addresses and after about 45 minutes on the phone to virgin technical help we found that it does connect if I put the IP address of any site. (Great, I thought, this lovely Virgin person will soon have this fixed and I'll be on my way) Then the lovely Virgin tells me that it's not a problem with their connection or service it's a problem with my computer/DNS servers. So I need to get an IT expert to fix it for me. Grrrr.

I can connect to any other network (ie. my parent's, my work one and a friend of mine) and use URL addresses fine so I'm thinking it must be a Virgin problem so if anyone could give me some help it would be much appreciated, even something to back to Virgin with would be good.

I've used ipconfig /flushdns and it still does nothing and I've tried changing the dns server to 4.2.2.4

To prove the Laptop works I'm on it now at work.

Thanks in advance.

Poor Virgin ADSL Speeds

Tadpo1e — Sun, 30 Mar 2008 12:46:41 GMT

When I first had broadband installed in this house the phone line was in someone elses name and we were getting the 1mb connection that we were paying for

That person moved out and i had a new phone line put in, in my name and since then we now only get a 512kb connection on a good day

I put this down to a poorly routed line from BT (as thats what virgin told me) and the line attenuation supported this (as its 60.5db)

However, last night i was lookin at a site that said that for a line attenuation of 60 i should be getting a 1.5mb connection (or upto)

and when i do a speed test, i use the london server (as its recommended) and the site tells me that i am in fact less than 50miles away from london, when i live near liverpool over 200 miles away from london

would this be causing me speed problems as i dont fully understand the technical details of broadband internet

Sky Broadband log in problems

doodle67 — Thu, 20 Mar 2008 19:19:02 GMT

Hi

Is anyone else having problems logging into Sky broadband? I keep getting page is unavailable and router has all the light on. Basically have to disconnect the netgear box then reset it and re start the computer. I ask because another lady I work with is having similiar problems.
Sky tech support - spent a whole evening doing different things and checking settings that my house phone ran out of charge and cut us off. (was supposed to get more help within 72hours!). After that the broadband just started working.
Each time I call I have to check the same things and they won't say if there is a problem at their end.

Help