InstantForum.NET v4.1.3broadband-help.com - Forumshttp://www.broadband-help.com/forums/noreply@broadband-help.comFri, 21 Nov 2008 21:44:51 GMT20http://www.broadband-help.com/forums/Topic966-10-1.aspxHello,<br><br>Just try and contact them again they should be able to provide you the MAC immediately.The five day thing is just to fob you off.<br><br>RegardsTue, 12 Aug 2008 14:48:43 GMTBradEUKhttp://www.broadband-help.com/forums/Topic966-10-1.aspxHi.<br><br><br><br>Their obligation is to provide a MAC within five days. Having said that when you get past the "customer dis-service" crowd, a customer that moved to ourselves last week had his within a couple of hours of their call.<br><br><br><br>Hope yours is similar.<br><br>Rgds, PeteFri, 01 Feb 2008 08:45:02 GMTwww.ccsleeds.co.ukhttp://www.broadband-help.com/forums/Topic966-10-1.aspxBig hi from the newbie!<br><br>Ok, so I have decided to drop Pipex as the service has just got worse and worse. I am going with O2 broadband and ordered it last night and all I need to supply them now is the MAC from Pipex.<br><br>I rang Pipex this morning and after trying to keep me as a customer they finaly gave in and said I will get my MAC by email in..... THE NEXT 5 WORKING DAYS!!! <img align="absmiddle" src="http://www.broadband-help.com/forums/Skins/Classic/Images/EmotIcons/w00t.gif" border="0" title="w00t"><br><br>The most I have waited in the past is 48 hours and I thought that was a long time! Is this normal or are they just taking the p**s out of me?Fri, 01 Feb 2008 04:01:24 GMTWildknight