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Forum Newbie
Group: Forum Members
Last Login: 12/1/2006 1:24:18 PM
Posts: 2,
Visits: 1
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Hi
I work at pipex customer services and I know how bad it is - trust me its the management - If you need any help please email me at pipexhelp@yahoo.co.uk and I'll do my best to look into any problems.
Thanks !
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Forum Newbie
Group: Forum Members
Last Login: 12/4/2006 2:04:37 PM
Posts: 1,
Visits: 1
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 I've been trying to get a response from customer services on what I thought was a simple question for three months - I guess you're really swamped looking at the average response time I've received. So I don't want to add to your problem! Am I right in guessing you are extremely understaffed / have too many staff with little experience?  My question concerns billing for Pipex Talk - again, am I right in guessing that Pipex Talk (or now 'Voice') was launched without a proper support service in place?
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Forum Newbie
Group: Forum Members
Last Login: 12/1/2006 1:24:18 PM
Posts: 2,
Visits: 1
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Hi,
Yes we have just employed a lot of temps, just starting to get some training together, the thing with talk is that current customers on just broadband could not change to a broadband AND voice package, this is now fixed and I advise you to reapply for the package you want.
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