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Forum Newbie
Group: Forum Members
Last Login: 5/12/2008 8:46:48 AM
Posts: 1,
Visits: 1
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After having internet cut off for 23 days and spending upwards of 20 hours, YES, 20 hours on the phone to tiscali's band of unhappy teenagers, getting no where I pulled the plug and looked for a new provider.
After that experience I decided to do my homework and could read not but positive experiences of o2, I have one of their phones and can't really complain (I mean all mobile providers are a rip off, but mine isn't too bad).
When I called the young scottish guy that answered was friendly, up beat, well informed and unpushy. He answered all my questions and was very confidennt about his stuff, add to that a 50 days money back guarantee and I felt more than happy to give them a whirl.
I was advised it would take 6 - 10 day for connection, when I would recieve alerts by text, when the hardware would arrive, when the payments would start, everything you could possibly need was explained clearly. I cannot fault the way the call was handeled at all.
I then explained that after 23 days without service it would be great if they could move the connection date forward and he said he would see what he could do. Nice man.
30 mins later a text to say thank you.
Two hours later a text to inform me that the connection had been moved to four days.
4 hours later, I got a text to explain that now my hardware would be delivered early too.
A day later I got a text to inform me my new router and set up material was being shipped and it arrived the day before connection. On the day of connection I got a text in the morning advising me when my direct debit would start and another shorlty afterwards to explain the broadband was live.
Later that evening when I got home form the pub, I plugged in the router, put in the user name and it was working straight off.
The speed is great, have suffered no losses of connection I really have nothing negative to say at all.
This is my first experience of hassle free telecoms/broadband - ever, I am still pretty shocked. Not only in this sector but generally in life its rare a company gets their act together like this to offer a great service and great customer service. I am very impressed and they deserve all the praise they get.
If you are on the look out for new broadband then defo choose o2, get your tv and phone calls seperately, this is the best deal in town. I'll never use tiscali or sky or bt or any of those companies again.
Cheers,
up and down load.
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