Q&A: What you think about tiscali broadband ?
Question by Marcin M: What you think about tiscali broadband ?
Currently I’ve got BT Option 3 broadband with cost about 18 punds a month + line rental (£11 a month). Tiscali offers unlimited broadband and line rental for £15 a month.
What you this of that ?
Thanks!
Best answer:
Answer by allanblaber@btinternet.com
I use Tiscali and they are no problem, have been with them for 3 years now.
Know better? Leave your own answer in the comments!
I am a Tiscali customer and have been for several years.
Up until the end of last year I just used them for broadband and never really had any problems. However, I then switched to Tiscali TV, Broadband and Phone (package for £30 per month).
The switchover was a nightmare from beginning to end. We had the TV for 1 week and then it went off. Broadband then went off and trying to solve the problem was horrific. No-one at Tiscali seemed to know what they were doing. None of the staff were particularly helpful and passed us from pillar to post on a daily basis. Their explanations were pathetic and at one point they denied all knowledge of us being customers in the first place.
One member of staff refused to believe that I was a Tiscali TV customer and even when I said I was looking at the box on top of my TV, she continued to call me a liar!
The phone calls we made about this problem were endless, not to mention the cost.
Eventually an engineer came out (4 days late!) and phoned Tiscali from his mobile – they explained that we were on diagnostic profile and whilst the engineer was on the phone (5 min call), an operator from Tiscali ‘switched a button’ and we were given the proper service.
In all, this nightmare lasted 4 weeks and not only did my stress levels reach the point of no return, my business was affected.
We didn’t pay any bill until it was resolved but that was beside the point.
Tiscali customer service has a lot to be desired!
In my opion tiscali broadband is the best i use it and touch wood have not had any problems
go for Tiscali I’ve been with them for years and had no problems with their service not only that but Tiscali also do you telephone charges as well if you ask them a call is cheaper than BT‘s and it’s free weekends and all for £14.99 per month and as you know the service is unlimited unlike some others which have a download limit and are more expensive
I was on BT and switched to Tiscali. They balled it up royally but i think they have things going right now.