Do you have any experinece with talktalk landline and broadband?
Question by SteveN: Do you have any experinece with talktalk landline and broadband?
I’m very disappointed with the services of Talk talk. I have ordered Talk talk service from May 2006: landline and “free” broadband. Landline just works (but if there is any problem – relay on God, there is no help!) Broadband is really nightmare! Keeps disconnecting every 5 minutes and there is nobody who can help you, only over the phone! There
your horror starts! You have to wait hours and listen to a terrific music before someone starts talking to you (you have to speak for short or long time explaining about your problems to probably all members of Talk talk and they will put you through to each other) and then eventually that’s your lucky day if “the right adviser” doesn’t hang up phone on you while you are talking but even if he doesn’t he wont know how to help! Then you have to pay for all this mess because phone call to a technical support is very expensive! All technical support service advisors are in India, Malaysia and somewhere else, but not in London. So if you are not an IT engineer you won’t be able to use service you are paying for and if you want to cancel it you have to pay cancellation charge of £70. Does anyone have same problems as me?
Best answer:
Answer by winelover
I changed to Talk Talk from BT cause they promised to beat BT prices. So far in the last few months my monthly Talk Talk bills have been more than the average quarterly bill I was getting from BT. I am still making the same kind of calls.
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Hi, I have been with Tiscali for a few years now. Since Talk Talk took over it has been an ABSOLUTE nightmare. I can’t log on 9 out of 10 times. Forget the money, if you can’t use it then cheap doesn’t count. I have just tried to log on at least 10 times in a row – no access. Their customer help is appaling and I even emailed the CEO, Dido Harding – fat load of good that did. can’t wait to change ISP – my advice DON’T get Talk Talk – they are cheap rubbish.
I was happy with Tiscali but Talk Talk was a complete nightmare! They cancelled my broadband and phone all of a sudden without any notice, so I had to spend extra money using my mobile to contact the customers service who were clueless.There was a constant breakdown of communication due to strong foreign accents and they kept telling me that there was nothing wrong with the service, and that I should open the phone socket myself and fix it! The fact was they had stopped providing the service to me but could not tell me why. In the end they said they would investigate and call me at such and such a time, but they didn’t. This happened at least 3 times during the course of 15 days in which I kept trying to contact them,they said they would call me but they didn’t. They could never sort the problem, so I just changed to virginmedia which had me running in a few days (but they are more expensive). I never knew what the problem was, they never called or wrote to explain. I had been with them for 2 + years, paying by direct debit etc., no problem on my part. Never again with Talk Talk
i have been with bt for years and very happy with them,in april 2010 my wife answered the door to a chap from talk talk,,big mistake,he signed us up for calls and broadband but we allready had a contract with bt so after 3 days we cacelled with talk talk no problem they said,the only problem was they never took our cancerlation over the phone and everthing was cut off,,then 4 months later i was fighting with bayliffs from up north who said they wanted 250 pounds for talk talk,never again will i touch these cowboys,i stuck to my guns and paid nothing and stayed at bt
No
no
I don’t and wont use their broad band, nor any other service of theirs. I find on my use of the phone I just pay for my calls which average around £3 – £5 a month on average, when I don’t have to phone the doctor, or to arange things for my voluntary job. I pay my £33 pound a quarter bill to BT and £14.99 a month for the lowest virgin.net broadband service. On average about £30 – £36 a month.
I have found this most cost effective for me.
I use NTL. Not perfect, but get good service and prices.
depends on the tarriff. My telphone bill went down from £30.00 to £3.00 per month when i changed to talk talk.